NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
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I love shopping at Newchic... easy to navigate the site and no problems returning an item when it didn't fit properly. Customer service response was fast and helpful. Highly recommend shopping at Newchic.
I first ordered 2 orders and canceled 1 and clicked on the refund button but was not refunded I was charged $40 extra and they only gave it back because I kept persisting. It's been a month since I placed my remaining order and I paid for insurance but still it's not here thy said 7-20 days but it been over a month and I contacted them about a week ago about it, no response. I want my money back.
I ordered panties that were supposed to be made of soft cotton according to description. They are actually made of rubber-like poly/elastane blend. The other item I ordered - a pair of ankle boots - arrived in an open fabric sack inside a thin plastic envelope - no box or padding. No surprise that the zipper pull was broken off and the zipper is mangled so bad it won't open. I emailed their customer service asking to return. They replied 2 days later, telling me that the panties have cotton inside and asked for a picture of the boots. I explained about the cotton situation again. The next email was asking me where they didn't fit. WTF? I am not used to this "customer service". I am going to continue writing bad reviews all over the internet until I get my money back.
Dear Nadia.
Sorry for the trouble. First, All the shoes are shipped without box, please check the product page carefully. And if the item you have received has any quality problems, please send some pictures to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
About the panties, If you find that the material is not the cotton, we will check it and then offer you a reasonable solution.
We will improve our customer service and pay more attention to the packaging.
Sorry for the trouble.
Best regards,
Newchic team.
I just read a response to the review, " Customer service is a Joke." If you read the response from NewChic, you will notice that they give the same comment that several other reviewers have been given regarding the unbelievable nightmare concerning the return and refund of merchandise. They refer you to the policy stated on their website. I followed their policy, and they still have not responded to my request, and their is no phone number listed in order to follow-up. They blame the customer for their inept, and dishonest, business practices. I have learned my lesson the hard way. Do Not Waste Your Money. Order from a reputable company.
Dear Pamela.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. We suggest that our customers should read it carefully before placing the order. We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page.
Best regards,
Newchic team.
All NewChic's responses are poorly spelt, cut and pasted nonsense. You folks have MORE one star reviews than 5 star reviews. You post misleading photos of items, take people's money, and then ship garbage made out of garbage. You make it difficult for us to return our items that YOU inspected and decided to mail out to us, and make us have to fight for our money? You folks should be ashamed. I have made sure no one I know buys from NewChic.
Dear May,
First, Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it carefully. If you don't like the item, you can return it.
Second. If you find that the photos misleading you, please contact us.
Third. We definitely send the products according to the order list if you have placed the order. Sometimes, there are uncontrolled factors that may cause longer time to deliver.
Finally. Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If you have placed the order on Newchic and you have doubts about the product or your order, Please contact us by service@newchic.com.
Best regards,
Newchic team.
I have purchased a number of items from NewChic and have found the products to be great fun and good looking and the service to be prompt and professional. I tell everyone about them.
I ordered on February 16th. Still waiting. Customer service rep explains that it is en route, China mail... my very first order, hope product is worth the wait.
Dear Lisa.
Sorry for the trouble. You can check your order status on your Newchic account and then track your order. Here is the estimated time of arrival. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. Hope you can understand. If you haven’t received your item within the estimated time, please contact us by Live chat or service@newchic.com. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your parcel for you. Hope you can receive your item asap.
Any questions, please feel free to contact us.
Best regards,
Newchic team.
Ordered two coats both were smaller than published sizes. Had to negotiate to get a 70% refund and am stuck with two coats. Will not buy from again.
Dear Jane.
Sorry for the trouble. We have listed all the size details on the related product page and we have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
We suggest that customer should choose the size according to the size data, not the size you used to buy. Besides, the tags inside the items will show in Asian size.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I thought my parcel wasn't coming so I e mailed and Rebecca got strait back I have been highly satisfied with the service thank you Rebecca
Given the price of the 2 pairs of leather shoes I ordered (14.95), I wasn't expecting much. I did order a size much larger than I usually wear, as was suggested. The shoes arrived yesterday after 3 weeks and I am pleasantly surprised. They are indeed real leather, have a nice thick sole, great color (hot pink) and fit perfectly. I will definitely order again.
I ordered a skirt just over 5 weeks ago. They inform you the delivery will take "7-20 business days" and I'm well over it. I contacted New Chic last week asking for status or a refund, and all they asked me to do was wait another week. I reached out to a second customer service representative who said I should check in with my local post office, even though their website says the product has not yet been delivered. I have - at this point - given them $45 dollars for a skirt I dont think I'm receiving. Don't buy anything from them.
Dear sandra.
Sorry for the trouble. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. We really hope our customer can receive the item asap and we are trying to improve our shipping service as well. Please kindly note that sometimes the carrier's website does not update even if the parcel is in process. We suggest that our customer collect the parcel in the post office, some of them can find the parcel there.
If there are any problems of order, please contact us via Live chat or service@newchic.com and we will do the best to help you.
Best regards,
Newchic team.
I want to warn everyone about a number of Companies such as NEWCHIC aka BANGGOOD, LILIGIRL aka LULUGIRL, ROSEWE, ROSEGAL, DRESSLILY, MODLILY and SUGAR & COTTON. These companies are quite happy to take your money along with "Expedient Delivery" Fees and make you wait 6 weeks or more for your items. Case examples - Sugar & Cotton ordered 10th Feb, I am still waiting. NewChic spend $115. AUD on 16th Feb and only after I nag them and threaten PayPal do they advise me that 2 of the items are unavailable - I have only not long received the remainder of the order - so much for quick delivery! Another order who I believe is from DRESSLILY although the money went into the Account of an Ivan. Still has not arrived and when I opened a dispute with paypal only then did he contact me to advise that the item was out of stock, even though I paid an extra $14.95 for Expedient Delivery! A lot of these orders were gifts - 2 in particular were part of my daughters 21st present. I allowed over a month for the order to be delivered and I still haven't received them. Her Birthday is well and truly gone! So I warn everyone please think twice before you get involved with these Companies especially if it involves money and a realistic delivery. It is a shame really because had I received prompt delivery and customer service I would have spent quite a bit of money. Not Now I'm Done
Dear Linda,
Sorry for the trouble. If your order didn't ship out and you asked for the refund, we definitely give you a full refund, please check your account carefully. The estimated time for the refund to appear in your account is based on the payment method you used the expected processing times are shown below. Paypal: 2-3 business days. Credit card: 7-14 business days.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I ordered an item on new chic a week ago. Since then I have not received any call or message for confirmation of payment or shipping which is a matter of concern for me.
Dear Anupama.
Sorry for the trouble. You can check your order status on your Newchic account if you have placed the order. When your order was shipped, you will receive an email from our system. If your order was shipped out but you didn't receive an email, could you please check your junk mail? Maybe the email was there.
Any questions, please contact us by live chat or service@newchic.com. Thank you.
Best regards,
Newchic team.
I had a great experience with Rebacca. Took the time to email me on my order and I was impressed that she beyond and above to make sure I was a happy customer. I will use the site Newchic in the future.
Kind Regards, Lena Tinsley
The product I received was not at all what the description said. It would cost more to return item to New Chic in China that it originally cost, plus the shipping I paid. When I contacted the company they refunded me fifty percent of item cost only. I cannot afford to do business with them again. Buyer beware.
Dear Sherrie G.
Sorry for the trouble. If the item you have received does not meet the description, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution. Also, we will revise the description.
Sorry for the inconvenience. We will pay more attention to this problem.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
Please be aware the cm sizes for Newchic shoes are not correct. I ordered a size 40 because it said the cm measurement was for 24.3-24.8. When I received the shoes they measured 29cms and are giant. Nowhere did it mention that size 40 was probably the European sizing (I am 37). It is going to cost more to return the shoes and therein lies the scam. Please be aware!
Dear Shellie H.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
Sorry for the trouble. We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
Best regards,
Newchic team.
After placing my order, I ran into someone who was wearing the same shoe I had ordered. I had ordered an upside because of something I read from someone stating a bigger size was needed. I contacted customer service and they were very quick to respond and agreeable to changing the shoe size. I will be doing business with them again because of their kind willingness to accommodate my request.
Sabrina from Customer Service was nice and fast to respond to my needs. Always in a polite way offering me options and resolving my problem. Good work Sabrina :)
Rebecca from Customer Service responded to several of my emails within 24 hours (usually much less) with professionalism and courtesy.
I received my order damaged. I emailed the *******@newchic.com. I did a live chat with a representative who gave me an email address of C*******@newchic.com. Sooo... what email address do I used? My order came damaged and I got ZERO help from customer service.
Dear Ann H.
Sorry for the trouble. service@newchic.com and cservice@newchic.com are available. If the item you have received is damaged, please send some pictures to us. Our customer service will check your pictures and then offer you a reasonable solution.
We usually reply to your email in 24 hours ( weekend: 48 hours). Hope your problem can be solved asap. Also, we will improve our customer service.
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Demi L.
First, If you cancelled your order, we surely arranged the refund for you. Please check your account carefully.
Second. If another order was shipped, we can't give you the refund. Please know that.
Third. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, there are uncontrolled factors that may cause longer time to deliver. Hope you can receive your item asap.
Finally. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn't receive our email, please check your junk mail. Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
Best regards,
Newchic team.