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NewChicReviews 4,548

2.7
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NewChic Reviews Summary

NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.

service
617
value
2,098
shipping
2,106
returns
123
quality
2,139
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68,076 reviews
California
1 review
3 helpful votes
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Doubts
April 1, 2017

Have some items in a cart, but with all the negative reviews, I am hesitant to buy... and they divide the parcel in two, with the price of shipping it's quite costly

Date of experience: April 1, 2017
Newchic N. NewChic Rep
over a year old

Dear marina.

The shipping fee depends on the shipping methods, countries and the products. You need pay the shipping fee as well. If your order was divided into two parcel, the reason is that the item is in different warehouses.

It is normal that we have some bad reviews. Someone loves the item while others think it is so bad.

For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.

Sometimes, the customers can't receive the item in time because there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html.

Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. If the items have any quality problems, please contact us.

Best regards,

Newchic team.
Just now

Florida
1 review
9 helpful votes
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Glad I checked
March 31, 2017

Wow! Why all the bad reviews? Looking thru pintrest and saw some items I liked. But after doing research, I thought, I'd better look elsewhere.

Date of experience: March 31, 2017
Newchic N. NewChic Rep
over a year old

Dear Debi,

Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. It is normal that we have some bad reviews. Someone loves the item while others think it is so bad.

For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.

Sometimes, the customers can't receive the item in time because there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html.

Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. If the items have any quality problems, please contact us.

Best regards,

Newchic team.

Indonesia
1 review
7 helpful votes
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I ordered a pair of shoes on March 19th. At that time it's written the item is available. My CC been charged directly. After 2 days, I checked my order status and it's stated that the item is out of stock. I contacted the CS by live chat and they said the item will re-stock on March 31. And today I contacted their CS again and they said the item will be in stock on April 10... Gosshhh...

Date of experience: March 30, 2017
Newchic N. NewChic Rep
over a year old

Dear Sandra,

Sorry for the trouble. Sometimes, the item can't restock in time. We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.

Besides, You can check your order status on your Newchic account as well. If you find that the item in your order is out of stock, you can choose to wait or get the refund. Please feel free to contact us via Live chat or service@newchic.com.

Best regards,

Newchic team.

Florida
1 review
1 helpful vote
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I would not trust this site! I bought pillow covers that said "3-D". No way! It was a photo of a 3-D item that was transferred to a cover... l

Date of experience: March 30, 2017
Newchic N. NewChic Rep
over a year old

Dear Jessie,

You can get all the details of the item on the product page. If you find that the product you have received does not meet the description, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html

Best regards,

Newchic team.

Canada
1 review
1 helpful vote
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I ordered two pairs of shoes and when the package arrived, for some reason one pair of shoes only had one shoe in the package! I emailed customer service and Lynn contacted me immediately. Once we had sorted out what the problem was, a new pair of shoes was mailed to me - without question and without cost! I was very impressed with both the quality of the product and the service received. Outstanding work by Lynn!

Date of experience: March 30, 2017
Washington
1 review
0 helpful votes
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Alot of the items on the site are really cheap which is great but do keep in mind they will get you for the shipping and i also recommend spending the extra I think it was $0.64 For tracking numbers but like I said you get what you pay for, I only ordered squishies... basically toys and out of the 3 I have received so far (still waiting for 2 more) only one was not what it was suppose to be, but I got in contact with them (linda) immediately and let them know that my item was not what it was they responded pretty fast and apologized and even gave me my money back on that item which was back in my account (paypal) within 24 hours and didn't ask me to return it. Definitely recommend this website but only if you have alot if patience waiting for your packages because they are coming from China.

Date of experience: March 29, 2017
Pennsylvania
1 review
0 helpful votes
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The site seemed sketchy, but I ordered shoes according to their sizing, and they fit just right. My shoes were out of stock, but I was told immediately. There were follow up emails, a prompt, polite response with each of my questions, and I got my shoes in about 22 days, not bad. I'm thrilled for the price and have gotten dozens of compliments. Would definitely give them another shot!

Date of experience: March 29, 2017
California
1 review
3 helpful votes
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Ordered 3 dresses. Measured myself b4 ordering. Waited quite a while to get them. Took one dress out of pkg and knew it was very small. They sent the size I ordered but I measured the bust which was 4" smaller than their size chart. Sent email with complaint. We're fairly quick to respond offering 1/2 my money back and I keep dresses. What good does that do for me? Reminded them of 100% sat guarantee. Got money back, gave dresses away. I also thought they were of rather poor quality material and a bit dubious of their look after washing. My money return was fairly prompt. I also was charged a fee by my bank for an international transaction.

Date of experience: March 29, 2017
Newchic N. NewChic Rep
over a year old

Dear Tawny,

Sorry for the trouble.

We have listed all the details about item sizes on the product page. If you find the size do not fit, please check our description and your order information first. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.

We suggest that the customers need to choose the size according to the size data, not the size you used to buy, please note that the tags size of the items will show in Asian size. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page.

Any questions, please contact us by live chat or service@newchic.com.

Best regards,

Newchic team.

Maryland
1 review
0 helpful votes
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I love this company.
March 29, 2017

Everything was ok!
They are little bet slow, you have to have patient. The good think would be to have traking nr. For the order.

Date of experience: March 29, 2017
Hungary
1 review
4 helpful votes
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The delivered item had very low quality and poor material, looked very cheep, but on the picture it looked classy. Probaby totally phothoshopped. It is totally complicated and expensive to get a refund so I gave it up in the end.

Never again, dont recommend to anyone

Date of experience: March 29, 2017
Newchic N. NewChic Rep
over a year old

Dear Erika B.

Sorry to hear that. All the product images were taken in kind. If you find that the product you have received does not meet the pictures, please send the relevant information to cservice@newchic.com, our customer service will check it carefully and then offer you a reasonable solution.

And here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. If the item has any problems or you don't like the item, you can return it.

Best regards,

Newchic team.

Utah
1 review
2 helpful votes
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Doubts
March 28, 2017

I like several shoes and I wanted to purchase them but after reading all the negative ratings I'm a little skeptical of ordering. One star rating is very concerning. SCARY! I really liked their shoes too! :(

Date of experience: March 28, 2017
Newchic N. NewChic Rep
over a year old

Dear Niecey,

Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. It is normal that we have some bad reviews. Someone loves the item while others think it is so bad.

For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.

Sometimes, the customers can't receive the item in time because there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html.

Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. If the items have any quality problems, please contact us.

Best regards,

Newchic team.

Connecticut
1 review
1 helpful vote
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I had ordered a sun hat on line - no confirmation email sent of order - sent email to customer service after my account was debited and discovered that it was out of stock - after several more emails with Beatrice (who by the way was extremely helpful in resolving this problem) another hat was ordered - it took 21 days for it to be delivered - new chic has lovely items but the communication between customer and company should include an email to verify that the order has been received and shipped. I am very happy with the item I ordered - just wish there was better communication follow with the customer

Date of experience: March 28, 2017
Newchic N. NewChic Rep
over a year old

Dear Mary.

Sorry for the inconvenience of back order. We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.

We also feel sorry for that we can't contact you in time. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page.

We will improve our customer service and serve the customers better.

Best regards,

Newchic team.

Texas
1 review
1 helpful vote
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Not Happy
March 27, 2017

I placed an order, the money was taken from my bank account. Order has disappeared and it is virtually impossible to get in touch with the company. No phone, live chat doesn't answer.

Date of experience: March 27, 2017
Newchic N. NewChic Rep
over a year old

Dear Carron,

Sorry for the trouble. You can check your order status on your Newchic account if you have placed the order. Also, you can contact us by live chat or service@newchic.com or cservice@newchic.com. We will check it for you. Here is the tel number. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=2

Best regards,

Newchic team.

Georgia
1 review
0 helpful votes
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NewChic handled my replacement order in a professional manner. And they went above the expectations I expected to receive to make sure I was satisfied with the products which I recently ordered. I will definitely order again. You all must try them; you will not be disappointed.

Date of experience: March 27, 2017
Maryland
1 review
0 helpful votes
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Perfectly Perfect!
March 27, 2017

Love my new pink bag. Plenty of pockets, I can fit everything I need in them. No more rummaging through a purse looking for my stuff. Great communication with seller. A must have!

Date of experience: March 27, 2017
Georgia
2 reviews
7 helpful votes
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Do not order from this company! I ordered shoes 20 days later, still not here. There's no phone number listed for the company. You have to contact them via email and they do not respond! They take your money right away, but buyer beware, you get nothing in return!

Date of experience: March 26, 2017
Newchic N. NewChic Rep
over a year old

Dear Carla.

You have many ways to contact us. 1. live chat. 2. service@newchic.com or cservice@newchic.com. 3. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We usually reply to your email in 24 hours ( weekend: 48 hours). If you never receive our email, we suggest that you can check your junk mail. Maybe the email was there.

Besides, you will receive the item in 20 days unless you used Priority Direct Mail or Expedited Shipping as shipping methods. If you used Airmail and Register Airmail as shipping methods, please check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html.

Hope you can receive your item asap.

Best regards,

Newchic team.

South Africa
1 review
0 helpful votes
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The best store ever!
March 26, 2017

I loved their service and items and everything about this store is amazing! I emailed the service team with a problem and they were nothing but nice and helpful and wonderful! I got the cutest pink cap from the store and have never been happier! Thank you Newchic!

Date of experience: March 26, 2017
Texas
1 review
2 helpful votes
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Still waiting
March 25, 2017

The tracking said it has left the warehouse but nothing past that. I won't ever shop with this company any. And I'm still waiting.

Date of experience: March 25, 2017
Newchic N. NewChic Rep
over a year old

Dear Denise D,

Please check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the tracking information can't update in time. If you can't receive your item within the estimated time, please contact us by Live chat or service@newchic.com. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you. Hope you can receive your item asap.

Best regards,

Newchic team.

Florida
1 review
2 helpful votes
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Don't Bother
March 24, 2017

Ordered 2 bras- went up a size to 42E (am normally a 40DD). The bra received was more like a 38/40 B cup, that looked more like a small bra with long straps. Emailed repeatedly and all they will offer is a 50% refund and told me to keep the bras. I guess they don't want their crap either.

Date of experience: March 24, 2017
Newchic N. NewChic Rep
over a year old

Dear Diana A.

Sorry for the trouble. We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html

You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page, not the size you used to buy.

Best regards,

Newchic team.

Illinois
1 review
2 helpful votes
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They sell cloths. If it does not fit, as is to be expected when one can not try on the clothing before purchasing, don't expect the refund they promise. You will be lucky to be offered half your purchase price. They do not honor their promises, presumably, figuring that it is more expensive for the buyer to take them to court for a single purchase than the item is worth. Shop a reputable company, NOT New Chic!

Date of experience: March 24, 2017
Newchic N. NewChic Rep
over a year old

Dear Alan.

Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. We suggest that our customers should read it carefully before placing the order. Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.

You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page, not the size you used to buy.

Best regards,

Newchic team.

From the business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping


newchic.com
London, LONDON, China
+181