NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
I received my order for 2 bras and was so surprised how well fit and comfortable the product was! The bras felt like they were custom fit for me! I couldn't believe the comfort and fit of what I ordered. Customer service was one of the best I ever had to deal with. The experience I had with Customer Service made me feel they truly cared about what my concern was and fixed it! I recommend NewChic to all!
I ordered, both the same. The price was excellent. I wasn't sure if I would ever receive them because they were coming from China and sometimes that can be "iffy" at best, but just when I thought that I would never see them, I checked the tracking and saw they were due to be at my house in a couple of days. Well, they did arrive and i was very happy with them. They were just as described and just what I wanted. Thank you. I will probably order something else from New Chic. Sincerely Nanci K. From Kalama, WA.
I ordered last week, spent $200. They put the items in 5 different order numbers. Just got 5 emails saying they were refunding my money. No explanation. I will have to see if they do.
Sharon
I placed an order for 3 pairs of shoes, which I did receive in a timely manner, but I also received a duplicate order and was charged 2x on my credit card. I only ordered from them 1 time. I went back and looked at my orders and am letting my credit card company handle it!
Dear cathie,
We never charge the customer account twice unless you placed 2 orders. We kindly suggest that you can contact your credit card company if you have the problem of payment. Also, If you have some informatiosn to shows that we have charged twice, but you only place an order, please send the information to service@newchic.com. We will do the beat to help you.
Best regards,
Newchic team.
DO NOT order from this company! They will screw you over when you attempt to return items. I have been dealing with them for over 3 months to refund my order, and they just give unacceptable excuses "as claiming they STILL haven't received the order back" when it has been OVER 3 months since it was shipped back to them!
OH... it was also shipped the same day for an order I refused, but they got that one back! Just not the orders where they have to refund my money! Save your money and shop somewhere else!
Dear WC,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. If customers don't like the item and want to return it, they need to pay the shipping fee.
If you have returned the item, please send the tracking number to service@newchic.com. When we received the item, we will arrange the refund for you.
Any questions, please feel free to contact us.
Best regards,
Newchic team.
Why all the negative reviews? I have been waiting two months for item I ordered and keep getting new shipping deadlines. If I don't hear back today I will file a claim with PayPal.
You will get nothing for your money but excuses and lame responses!
Dear Katy,
Sorry for the delay of the item.
You can find your order details on your Newchic account. Also, you can track your order as well.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather.
If you didn't receive your item within the estimated time, please contact us by Live chat or service@newchic.com. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you. Hope you can receive your item asap.
We are trying to improve our shipping service as well and hope our customer can receive your order asap.
Best regards,
Newchic team.
Loved the 2 bags I bought. Excellent quality and fast service. Best bag I've had for a long time. Gave the other bag to my daughter and she loved it. Would definitely buy from this website again.
Cust service not good needed to return shoes as were far too big terrible time trying to sort it out won`t tell you how much to return, gave me a completely different return address from the one on the package, it was like going through hoops just to make a return, never again
Dear sharon.
Sorry for the trouble. Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Besides, we have many warehouses, so the returned address is different from the one on the package.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
Ordered three pairs of cheap stylish shoes. Recieved three pairs of cheap stylish shoes within three weeks. None of them will probably last past this season but perfectly lovely for the price paid. Very happy with newchic.com
So many cute items to choose from, but nothing in stock. I didn't know until over 2 weeks after ordering that every single item was back ordered... why even list it if you don't have it? I found out when I checked my credit card list and had been charged $116 TWICE, but only one order number and only one receipt in my email. The order confirmation email had no indication of the back order situation. I had to find out when I logged in online at NewChic to see what was going on. No ETA, no explanation of the dual charge. I cancelled the order and told them I wanted a refund. They refunded the money, but didn't send an email to let me know. I had to look it up on my credit card site to see. I don't know how an online company can stay in business without communicating with their customers, or having any products in stock. I guess I am just spoiled by Amazon Prime.
Dear Sherrye,
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. We suggest that customers can pay more attention to it. Also, You can check your order status on your Newchic account as well. If you find that the item in your order is out of stock, you can choose to wait or get the refund. Please feel free to contact us via Live chat or cservice@newchic.com.
If you asked for a refund, we usually send you an email about the estimated time for the refund. If you never receive our email, we suggest that you can check your spam. Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
We never charge an order TWICE, unless you placed two orders. Please check your order details on your Newchic account.
Best regards,
Newchic team.
Dont believe the hype. New Chic is NOT a reliable website and they need to be exposed. I ordered an item 3 weeks ago. The day after I ordered my item they claimed they had shipped it. A week later when I emailed them asking for a tracking number, they said "oh the item was just shipped yesterday." Mind you, this is AFTER they sent me an email a week prior claiming it had shipped. Then, the tracking info that they give you is bogus. I think this company is a FRAUD! They probably don't have the products you order in stock so, they make you wait weeks even months giving you lies until they are actually able to locate where to get the item they already sold you! They are HORRIBLE! TAKE THEM OUT OF BUSINESS NOWWW!
Dear Tee,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
The delivery time depends on the countries and the shipping methods. Please check it. http://www.newchic.com/shipping-methods-hc13.html. If you receive an email from our system, which show that your item has shipped out. Also, you can check your order details on your Newchic account, including the tracking number. The tracking information will update in 2-3 business days after the item was shipped. Hope you can receive your item asap.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. We suggest that customers can pay more attention to it.
Best regards,
Newchic team.
The store first takes the order and the money only to inform you weeks later that the merchandise is out of stock. The reimbursment takes even longer. The shippment took forever and the shoes arrived in a plastic bag...
Dear Jola,
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. We suggest that customers can pay more attention to it. Also, You can check your order status on your Newchic account. If you find that the item in your order is out of stock, you can choose to wait or get the refund. Please feel free to contact us via Live chat or cservice@newchic.com.
The estimated time for the refund to appear in your account is based on the payment method you used the expected processing times are shown below.
Paypal: Within TWO-THREE business DAYS
Creditcard: Refund within one business day, but bank processing may take 7-14 natural days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
Every product has its own packaging. Also, you can check the product page, we have marked that the shoes were shipped without box.
You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well.
Best regards,
Newchic team.
I ordered five products from this company. They charged my card immediately... I still have no merchandise. I have had two emails from the company, all B*\\{#|> this company is a scam. Would have given no stars if it were an option.
Prices vs the Shipping Time
Better to order from China direct... you will save money and it will take the same time to get to you.
Dear Danielle,
You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well. If you haven’t received your item within the estimated time, please contact us by Live chat or service@newchic.com. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you.
Best regards,
Newchic team.
I placed an order but accidentally ordered wrong size and realized after order had been placed. I contacted them on chat line and the lady said the size could not be changed so I should cancel the order and reorder. I cancelled the order but did not reorder and I still got charged for the shoes... have not received a refund. Now I cannot contact the by chat line to follow up.
Dear Sheila,
If your order was cancelled, you will receive the refund. The estimated time for the refund to appear in your account is based on the payment method you used the expected processing times are shown below.
Paypal: Within TWO-THREE business DAYS
Creditcard: Refund within one business day, but bank processing may take 7-14 natural days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
Разнообразие одежды не плохого качества и разных размеров, много всяких полезных вещей для личного пользования и для дома. Но, бывает не соответствие цвета: на сайте цвет яркий, а на самом деле цвет одежды совсем другой- темный и не интересный. Вот на это надо обратить внимание. Цены очень приемлемые.
Сервис хороший. Решить всевозможные проблемы можно по чату или по электронной почте, вам всегда ответят и помогут.
I ordered something on January 28th. It's now April 2nd and I still don't have my order. They have stopped responding to my emails and I can't get them on the phone. Everything they ship is from China and the sizing is WAY off. So unless you are naturally very thin, don't bother ordering even their plus size will be way too small. These people are nothing but scammers selling sweat shop cheap merchandise. Do NOT support them or buy from them!
Dear Yvonne P.,
Sorry for the delay of the item. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, there are uncontrolled factors that may cause longer time to deliver. Hope you can receive your item asap.
We usually reply to your email in 24 hours ( weekend: 48 hours). Could you please check your spam? Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). The tel is available, please input the right number.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can return the item if you don't like it.
We have measured all of the items before selling them. You can find all the details about the sizes of each item on every product page. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Best regards,
Newchic team.
This company is bogus... told me one item back ordered I changed to another then told another back ordered. Then I said ok cancel my order never heard another word from them. Befire it was daily excuses... thuhhus us a scam
Dear Barb a.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. We suggest that customers can pay more attention to it. Also, You can check your order status on your Newchic account as well. If you find that the item in your order is out of stock, you can choose to wait or get the refund. Please feel free to contact us via Live chat or cservice@newchic.com.
The estimated time for the refund to appear in your account is based on the payment method you used the expected processing times are shown below.
Paypal: Within TWO-THREE business DAYS
Creditcard: Refund within one business day, but bank processing may take 7-14 natural days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
Hope you can receive your refund asap. Any questions, please feel free to contact us.
Best regards,
Newchic team.
I placed an order almost 2 months ago and I have not received it. Will never order again. It only took 24 hours for them to charge my account, but no product to be seen.
Dear Crystal W.
Sorry for the delay of the item. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, there are uncontrolled factors that may cause longer time to deliver. Hope you can receive your item asap.
We also hope our customer can receive the item asap and we are trying to improve our shipping service as well. Hope you can understand.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I am trying to return an order because the clothes doesn't look it all like the picture material it very cheap look. I contact them by mail, which is taking forever to get their address for return she is trying to make keep the items. I chat with someone same thing, I had some items in a bag the price when up with in seconds. Reading the review makes me wonder if I want to order.
Dear Josephine,
Sorry for the trouble.
We have listed all the details about item sizes on the product page. If you find that the item is not as description, please check our description and your order information first. And then send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
We suggest that the customers need to choose the size according to the size data, not the size you used to buy, please note that the tags size of the items will show in Asian size.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sharon,
Sorry to hear that. Sometimes they may be split by the system automatically since they are in different warehouses or can not be put in a package due to product characteristic. We will improve our system so that customers will know about the split orders quickly.
Sometimes, the order will be cancelled by system because the item is out of stock before and it can't restock in time. So the system may cancel your order and refund.
Any questions, please contact us by live chat or service@newchic.com. We will do the best to help you.
Best regards,
Newchic team.