kallee m.

I ordered 4 pairs of shoes. I followed the site for a few weeks, as they did not ship. I called customer service- and held over 30 min., so tried live chat-also about a 30 min wait. But, once they came on line they explained 2 pairs were out of stock. I asked them to ship the other two pairs- and they did, and I received a very prompt credit for the two that did not. The quality of the shoes is actually good. The sizing chart seems to be about 2 sizes too small to American sizing. I ordered a 9- for someone that fits 8 half- she cannot fit them. I ordered an 11 for my daughter-no way could she get her foot into it, BUT the 8 1/2 fit into the 11 perfectly.

I was on the site placing an order, when up came a pop up offering 15%discount if I keep shopping. So I ordered a small item additional. The site split my order into two orders, the 15%came off the small item and not the larger ones. I was charged shipping for two orders, not one. And, today... I get yet an additional duplicate order-that I had not placed. Trying to communicate with Customer Relations takes days to get a response, never the same person twice, and only by email. They do not seem to read the complaint issue as they respond with off the wall answers. The quality of the items is fine. The process seems to be problem.