NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
I bought a shoe from NewChic and it was slightly small. I wrote to their customer service and they asked me my foot length. I took pictures and sent them. Now they are sending me my size. This is best they can do and they did it. Im so impressed with their customer service and will shop again.
Whatever their replies back to people on this site, it is clear that they have no intention of accepting returns or replacements, and do everything they can to obfuscate or block attempts to do so. Please be aware that, despite a bit of a rant below, all my communications with the company were super polite.
I bought a pair of boots which were half a size too large (due to their misleading labeling of sizes). First they insisted that I had to send them a photograph of my foot on a tape measure (from the side, so that the end of the tape measure could be seen) to see if my foot really was too small for the boots. Excuse me?! My word isn't good enough? I suppose that I should be grateful that they didn't want some sort of official documentation that it was really my foot in the photo.
However, this would have all been in vain, as they also informed me that it would cost me more than the boots were worth to send them back to China (not true, it would have cost half of the price of the boots).
I wrote back, saying nothing about the absurdity of the request for a photo, pointing out that the parcel they sent me had a UK return address on it, so why couldn't I return the boots there?
A couple more go-arounds on email, in my final email I said that i would keep the boots, at least in part because I had little confidence that I'd actually get a refund, having read the online reviews (and I made some polite suggestions about how they might want to consider dealing differently with western customers). My email got returned to me almost instantly as "lack of mailbox space": I think that I had become a nuisance and so my emails were blocked.
The boots are actually very nice, and I'm hoping that I can make them fit. But this is no way for a company to do business, and I would advise people not to deal with them.
Edit. I note, with some amusement, that all of the positive reviews here are written by people who are not native English speakers. Coincidence?
I have placed my order & paid via paypal on the 18th Sep 2017. To date I have not received anything. Tried emailing the "service" email but get a response the mailbox is full. Can't even track the order as I have not idea which courier service was used. The destination country is South Africa.
WORSE ONLINE PURCHASE EVER! NOT RECOMMENDED. I HOPE I GET MY MONEY BACK IF NO PARCEL RECEIVED BY THE END OF NOVEMBER 2017.
Dear F S.,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html. Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your register email address. Please kindly check, spam included as it may be there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you select Airmail/ Register airmail as the shipping methods in your order, usually it takes 7-35 business day to your location.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any other questions， please contact our customer service below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best Regards,
Newchic Team.
I ordered a pair of cute shoes but I got the wrong size. I wrote to the customer service and we agreed to let me have the same pair of shoes of the right number. The communication with the customer service was clear, fast and they have been working to find a solution to the problem. I'm waiting to receive my new order but until now I'm satisfied.
Dear Cecilia A.,
Thanks for your order and we are sorry for the inconvenience.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
More about the return & refund policy of Newchic, please refer to https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
I wrote a review earlier saying i hadnt reveived a refund. I have to apologise that i did actually receive the refund sorry. But apart from that the quality of the hats i bought were appalling. They were golf caps costing nearly £7.00 but they werent lined and very small. In the photos they looked like they were padded etc but when i received the hat it was wafer thin and useless. Would have blown off on a golf course in 2 seconds.
Dear Rob D.,
Sorry for the inconvenience. We have refunded to your credit card (visa card ended with 4026). And the request was processed successfully, according to the payment platform. If you can not find any further information, please contact your card issuing bank to request more updates on this refund.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will try our best to offer you a best solution.
Best regards,
Newchic team.
Refund for your order(A0004217091108VB) from newchic. I have sent countless email to this awful company. The goods I ordered were out of stock so I asked for a refund. They kept telling me they would refund me within 14 days. They told me this 2 months ago and one month ago. If I could make a difference I would get the police involved. They are crooks. Don't shop with the,
Products good and within said time. Prompt and friendly customer service. Good experience and would use again.
I Ordered from NewChic, with products supposedly shipped in 5 package. I obtained the shipping insurance as well, since these packages where coming for China to the USA. I paid through PayPal. I received 4 packages with items as described. The bulk of my purchase was shipped in the 5th package. This package was never delivered to me. NewChic wanted a document from USPS but wouldn't or couldn't give me the USPS tracking number. (It is on the order delivery summary but not defined as any specific tracking #) I ask PayPal to intervene. NewChic sent them "a" package tracking number. Remember I had 5 packages. 4 of which have tracking # on the website, one which does not. The package from USPS states it was a small package (although the 5th package had 6 items including shoes... hightly unlikely this is a small package.) USPS states they delivered to a person (I live alone) on a day when I was working AND at work. Multiple issues here.
I would not recommend this site because
1) They did not honor the purchase; I paid in good faith and got nothing. Even with the shipping insurance. I am jumping through hoops and probable will never see reimbursement or product.
2) They can only be reached via online chat. Not very effective. Their online representative could easily have told me the tracking # was listed, but failed to understand what I typed.
3) I don't like that one package has no tracking #. Therefore I have 4 tracking # for 5 packages. I did not get one package.
AND TO NEWCHIC... NO you did not deliver the product TO ME. I WILL NEVER USE YOUR SERVICE AGAIN. I will alert all who will listen to the fact that you do not honor purchases.
Dear ROBERT C.,
Thanks for your order and we are sorry for the inconvenience.
If you choose Standard Shipping (Airmail) as the shipping method in your order, your order will be shipped without a tracking number. But if you select Air Parcel Register (Register airmail), you can track your order with the tracking number. Also, you can log in Newchic account and check order status and the shipping address in Newchic website: My Account -- View Orders--My Orders--Order Details.
However, if you track your order in status " delivered" but received nothing, we suggest you contact your local post office and please send us an official document from your local post office stating that they did not deliver your parcel. After receiving this file, we will offer you other solutions to this problem.
Delivered
Item was delivered successfully to the addressee.
Under most circumstances, the delivered status indicates that the carrier has delivered this package successfully. If the addressee didn't receive it, we'd advise you to contact the package sender or shipping carrier for clarification.
Any questions， please reflect it to our customer service as below. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. You can contact us in the below four ways.
Customer service - available for all of your questions
E-mail: Typical response time is 24 hours
Live chat: We are available 24/7
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Submit now: Contact us and we will respond as soon as possible generally within 24 hours
Best regards,
Newchic team.
YOU GUYS SUCK! I WILL NEVER RECOMMEND ANY OF YOUR PRODUCTS! Nothing in my order at the time I placed it indicated the shoes were coming from China and now it would be totally unrealistic for me to return them as it would cost more than the shoes! I already paid twice the cost of the shoes just for the shipping! One pair of "Velo" shoes for me and one for my spouse as a surprise. Then, when they don't fit, it's recommended that I measure my foot and my spouse's foot?! What the? I'm not doing your job, for one, but for two, any amount of measuring my foot or my spouse's won't correct the problem as my toe hits the top of the shoes no matter what - same for my spouse - and I even tried on his larger pair with a sock and still had the same problem. You guys should be banned from marketing to the U.S.! A shipping racket! You WILL get your karma, eventually!
Dear PJ M.,
Thanks for your order and we are sorry for the inconvenience.
We have listed all the details about item sizes on the related product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
More about the return & refund policy of Newchic, please refer to https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
On October 23 I ordered an item for myself under my name and an item for my mother ( two different orders). As of today 11/14, We still haven't received the items. Credit cards have been charged. Today I tried to contact NewChic and the web site won't accept my inquiries. Says it doesn't recognize my email. So tried to set up new account but the system says the account already exists. When you fill out the contact form, all fields filled in as requested, you get a red letter comment saying submission error.
Dear Jodi B.,
Thanks for your order and we are sorry for the inconvenience.
We suggest you can log in newchic account and try again. And when you come into the submission page, please click the order number showed below and describe your problem.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html. Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your register email address. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Weeks after ordering a JeepRich jacket, Newchic informed me it would be delayed by a month. Three months later and after the usable season, it arrived. I measured according to their directions, but it was at least 2 sizes too small. They said the return postage was my responsibility. Postage to China is the same price as the jacket, so I cut my losses and gave the jacket away. Bad service, Bad sizing. Stay Away!
Dear Cheryl B.,
Thanks for your order and we are sorry for the inconvenience.
We have listed all the details about item sizes on the related product page. Please click the“Size Reference”or “Size Guide” to get the size details. And kindly pay attention to“Please Note”on the product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
Here is the return & refund policy of Newchic. https://www.newchic.com/help_center/return-faq169.html. Please read it. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
I ordered from this company. It took weeks to come. The products didn't fit. The return is to China so not worth me paying to return. They don't operate under UK returns law so they wouldn't have refunded initial purchase postage. I'm still waiting for the rest of my order. It's cheap for a reason.
Dear Abigail H.,
Thanks for your order and we are sorry for the inconvenience.
We have listed all the details about item sizes on the related product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
More about the return & refund policy of Newchic, please refer to https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
For my experience on Newchic was awesome they have amazing website its honor for me to talk about this website
I have tried seven times to get in touch with this company about a return. They will not answer my emails. I need to return a piece of crap jacket that is at least two sizes too small. I will try to get some resolution thru PayPal, but this Company is a waste of my effort.
Dear Marsha,
Thanks for your order and we are sorry for the inconvenience.
We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, please check your spam as it may be there.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
You can find all details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
For the returned item(s), we will refund you after we have received your package and inspected it. Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
They Really have good and nice service, and if You got any question just ask them the Will understand Yoy
I'm surprised to read reviews where anyone receives anything! I've ordered twice and received nothing. They keep my money for a few weeks and then refund. I guess if they do this enough they must be earning just through the interest they accumulate. Certainly won't bother again.
Dear Jane X.,
Sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, you can cancel it in your Newchic account or you can contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
The leather bag that I received was as described on the website. The shipping was fast and the packaging was good.
I ordered 2 key chain card wallets. I received one of them and a sweater. I was confused and not happy the correct items werent shipped. I emailed them and they credited me for the key chain wallet I didnt receive. They told me to keep the sweater. So, I ended up with the customer service I did receive in the end.
Dear Stacy T.,
Thanks for your order and we are sorry for the inconvenience.
We are sorry to know that you have received the wrong items in your order.
You can log in Newchic account and check order details in Newchic website: My Account -- View Orders--My Orders--Order Details.
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Please contact our customer service with some photos of what you have received. We would also appreciate to receive a photo of the shipping label and sku sticker.
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please understand that colors may exist chromatic aberration as the different placement of pictures.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team.
The item I received was of very poor quality as was their aftersales service, I asked seven times how much was the returns cost.No answer.
Do not deal with this scam company.
Dear Edward T.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please understand that colors may exist chromatic aberration as the different placement of pictures.
For the returned item(s), we will refund you after we have received your package and inspected it. Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
Do not waste your time or money - cheap and poorly made with HORRIBLE Customer service. All they could say on live chat was "sorry" and offered me 300 points to use toward another product which was the equivelent of $3USD. I said to buy my silence? No way... Off to look for more review board for NEWCHIC
UPDATE: Your response it too little to late. After chatting with your customer service I dropped the two bras in a donation bin with tags and one was still in package. The one I tried on was on my body for all of 20 seconds. You HIDE the fack that bras - even still with tags and in package are not returnable. I have no desire to exchange for something equally as cheap. However I was told that I could not.
Dear Sara M.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please understand that colors may exist chromatic aberration as the different placement of pictures.
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
For the returned item(s), we will refund you after we have received your package and inspected it. Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
I have made an order, i paid transfer fees and after 2 months i have not received anything. They told me to wait and they didn't give my money back. I start with my bank transaction challenge process and i wait.
Dear SPYRIDOULA M.,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your register email address. Please kindly check, spam included as it may be there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you have placed the order but not received or any other questions， please contact our customer service below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best Regards,
Newchic Team.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Department Store Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Christine J.,
Thanks for your order and we are sorry for the inconvenience.
We have listed all the details about item sizes on the related product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
More about the return & refund policy of Newchic, please refer to https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.
We are located in China. Usually the warehouse and dealing center is in China.
For the returned item(s), we will refund you after we have received your package and inspected it. Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.