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Cecilia A.

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1

1 Review by Cecilia

NewChic

  • NewChic

“Efficient customer service”
11/16/17

I ordered a pair of cute shoes but I got the wrong size. I wrote to the customer service and we agreed to let me have the same pair of shoes of the right number. The communication with the customer service was clear, fast and they have been working to find a solution to the problem. I'm waiting to receive my new order but until now I'm satisfied.

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Helpful  (3)
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Newchic N. – NewChic Rep

Dear Cecilia A.,

Thanks for your order and we are sorry for the inconvenience.

If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.

Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.

More about the return & refund policy of Newchic, please refer to https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.

Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.

Best regards,
Newchic team.

Cecilia Has Earned 3 Votes

Cecilia A.'s review of NewChic earned 3 Very Helpful votes

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