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Stacy T.

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1 Review by Stacy

NewChic

  • NewChic

“Its a gamble.”
11/14/17

I ordered 2 key chain card wallets. I received one of them and a sweater. I was confused and not happy the correct items werent shipped. I emailed them and they credited me for the key chain wallet I didnt receive. They told me to keep the sweater. So, I ended up with the customer service I did receive in the end.

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Newchic N. – NewChic Rep

Dear Stacy T.,

Thanks for your order and we are sorry for the inconvenience.
We are sorry to know that you have received the wrong items in your order.
You can log in Newchic account and check order details in Newchic website: My Account -- View Orders--My Orders--Order Details.
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Please contact our customer service with some photos of what you have received. We would also appreciate to receive a photo of the shipping label and sku sticker.

We will check your photos carefully and offer you a reasonable solution according to our return policy.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.

If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.

Please understand that colors may exist chromatic aberration as the different placement of pictures.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy.

Best regards,
Newchic team.

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