- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Whatever their replies back to people on this site, it is clear that they have no intention of accepting returns or replacements, and do everything they can to obfuscate or block attempts to do so. Please be aware that, despite a bit of a rant below, all my communications with the company were super polite.
I bought a pair of boots which were half a size too large (due to their misleading labeling of sizes). First they insisted that I had to send them a photograph of my foot on a tape measure (from the side, so that the end of the tape measure could be seen) to see if my foot really was too small for the boots. Excuse me?! My word isn't good enough? I suppose that I should be grateful that they didn't want some sort of official documentation that it was really my foot in the photo.
However, this would have all been in vain, as they also informed me that it would cost me more than the boots were worth to send them back to China (not true, it would have cost half of the price of the boots).
I wrote back, saying nothing about the absurdity of the request for a photo, pointing out that the parcel they sent me had a UK return address on it, so why couldn't I return the boots there?
A couple more go-arounds on email, in my final email I said that i would keep the boots, at least in part because I had little confidence that I'd actually get a refund, having read the online reviews (and I made some polite suggestions about how they might want to consider dealing differently with western customers). My email got returned to me almost instantly as "lack of mailbox space": I think that I had become a nuisance and so my emails were blocked.
The boots are actually very nice, and I'm hoping that I can make them fit. But this is no way for a company to do business, and I would advise people not to deal with them.
Edit. I note, with some amusement, that all of the positive reviews here are written by people who are not native English speakers. Coincidence?
Christine J.'s review of NewChic earned 6 Very Helpful votes
Christine hasn’t received any thanks yous.
Christine doesn’t have any fans yet.
Christine isn’t following anybody yet.
Empty.
Dear Christine J.,
Thanks for your order and we are sorry for the inconvenience.
We have listed all the details about item sizes on the related product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
More about the return & refund policy of Newchic, please refer to https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.
We are located in China. Usually the warehouse and dealing center is in China.
For the returned item(s), we will refund you after we have received your package and inspected it. Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.