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MyFlightSearch
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myflightsearch.com
Canada
1 review
1 helpful vote
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Fraudulent
February 18, 2020

Terrible, terrible. Staff are very rude and lying. It is a scam. Never ever use this company. I was crammed for about $1,200. Called them a few times but they were lying and telling me things do not make sense at all. Horrible experience.

Date of experience: February 18, 2020
Canada
1 review
11 helpful votes
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Be aware of this Scam and Fraud company.
Very bad customer service.
They always cut the phone
No clear answer and keep on hold for long time then cut off.
Never got my refund.
They get angry and can't communicate with clear English.
Advice never use them!
I'm seeking legal help to let them stop cheating other people.

Date of experience: March 18, 2021
Canada
1 review
0 helpful votes
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Do not use this service! I attempted to book a flight with them. They charged my card, could not secure the flight, then told me I would I would need to pay them an additional $400 for the flight. When I declined and said I wanted my money back they agreed but informed me that it would take up to 28 days for the charge to show up on my card. It has now been over five weeks and I still have not been reimbursed. I have tried calling to inquire what the status of my refund is and been hung up on 4 times. As I write this I am on hold but I don't actually think they have any intention of returning to the call. I think they've put me on hold to get rid of me because I complained about being hung up on. This is a bogus service that actively scams and steals from people. Do not let them take your money!

Date of experience: April 17, 2023
New York
1 review
0 helpful votes
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My flight to Cancun was cancelled because the government had banned international travel. Myflightsearch refunded my money back in my card in one billing cycle. Very helpful customer service staff. I will book with you guys again.

Date of experience: August 5, 2020
Texas
1 review
4 helpful votes
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Very disappointed
June 5, 2019

I've been hung up on twice today and both times they assured me that they had my call back number in case we got disconnected... very unprofessional... go directly with the airline and save yourself the hassle

Date of experience: June 5, 2019
New Jersey
1 review
1 helpful vote
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Do not us this service
October 27, 2017

This company charges you hidden costs and then later informs you that they are a travel agency. The initial contact was extremely confusing and asked me to agree with wrong records without correcting all information first. They wanted signatures of incorrect, non matching information. Over 40 minutes for them to change their mistakes on contract. When calling in to question costs, the agent was condescending in response to my questions.

Date of experience: October 27, 2017
Canada
1 review
0 helpful votes
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$#*!ty
May 13, 2019

Booked 6 months ago and the flight times changed which didn't work for us so they said we would be refunded. Still waiting for my money. Every time I call they say it will be there in two weeks!
Asked again to speak to a supervisor and was told there was not one available!
I said it was BS and asked where they were located. He told me Las Vegas. Whatever
Totally bunch of scammers
I can't believe they haven't been shut down yet!
I'm going to be their worst $#*!ing nightmare!

Date of experience: May 13, 2019
Canada
1 review
1 helpful vote
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I see many similar situations described in the reviews to what I have continued to experience. I've been waiting for my refund since December 2021. I was promised "a cheque will be in the mail" when I finally spoke with someone on Dec. 5,2022 who seemed to be taking action. As of Feb. 20,2023 still no cheque. This company should not be allowed to operate. Report to Better Business Bureau. Have customers' funds for months/years. Shady operation. Do Not Use. ZERO Stars.

Date of experience: February 20, 2023
India
1 review
0 helpful votes
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Money Value
April 29, 2020

Recently while browsing the internet I came across an amazingly cheap flight offer on the myflightsearch website. I could not believe it initially and called up the customer care team to double-check. I am happy to share that I have booked a return ticket for San Diego from Charlotte at a much cheaper price than expected. Thank you myflightsearch.

Date of experience: April 28, 2020
California
1 review
0 helpful votes
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Rudest customer service I have ever dealt with. Lied to me multiple times while giving me the run around! I hope this review reaches everyone who may be looking to buy a airline ticket definitely go directly via airline website! I also recorded my interactions with MyFlightSearch.com and plan on uploading to YouTube shortly! They should be shut down!

Date of experience: May 7, 2017
India
1 review
1 helpful vote
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Great experience
April 29, 2020

Myflightsearch is one of the best sites for flight bookings as per my recent experience. I was desperately trying to book a ticket to Charlotte to visit my family at short notice. I found the site very fast and user-friendly and they have some great on-page features suggesting cheaper days to fly in a week, which makes things easier to decide. I would highly recommend them.

Date of experience: April 28, 2020
Jennifer R.
India
1 review
0 helpful votes
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My flight search
May 20, 2020

I never believed in last-minute deals until I got a one, that too when I needed it the most. I had to visit my home at short notice due to some emergency. Upon contacting myflightsearch, the agent not only processed my request on priority but also helped me pick the last-minute deal which was quite cheap. Thanks, team for a great experience.

Date of experience: May 20, 2020
Michigan
1 review
1 helpful vote
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Tanya was very helpful in getting me thru this process. She gave me ticket discounts that were affordable. I can't say enough about how she worked with me and had a super friendly attitude. She is an asset to your team

Date of experience: August 30, 2017
Florida
1 review
0 helpful votes
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Good Experience
October 3, 2019

I am a first time user of this website and I was surprised to see how easy it is to navigate.
Special mention for Michelle in customer service she was very patient and helped me through the entire booking process.

Would surely use their service again

Date of experience: October 3, 2019
Texas
1 review
3 helpful votes
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This "company" is really just a bunch of scammers trying to steal your money. My wife got their information for an add when searching for flights. She thought she was talking to United Airline, not a bunch of scammers posing as a travel agency. Gave them our credit card number and they did not book our flights o make reservations. Charged us anyway. Having to dispute chargers with credit card company. They are the worst. Do not use no matter what!

Date of experience: August 15, 2018
Florida
4 reviews
5 helpful votes
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Crooks
July 23, 2016

Trying to make airline reservations on line and must have hit the wrong key because we thought we were talking to SouthWest. These people never identified themselves as an agent and would have service fee. We should have know it was a scam when we kept asking for a breakdown and the guy just double talked us. Email never showed the service charge either. This guy was really trained to side step the truth without it being a lie. Been going back and forth with them... getting know where... keep going on the site and writing bad reviews and will continue until we get satisfaction

Date of experience: July 23, 2016
Canada
1 review
0 helpful votes
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Scammers!
April 13, 2023

Company quoted a price for the airline ticket. I waited for the E Ticket, it didn't arrive in the email. Finally after many calls and disconnections, a couple of days before I was to depart, they told me it would be $600 more in US funds. Later, they sent me letters stating I would get a full refund by specific date. So far, I haven't received the refund. Meanwhile I am paying interest on my credit card. They are scammers and I don't know how they stay in business. Probably because people like me pay the money and don't get the service. The Better Business Bureau should go after them. No Stars from me.

Date of experience: April 13, 2023
GB
1 review
0 helpful votes
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Called from UK for family coming to visit from USA. Could not find number that connected to call centre on website, found it on SiteJabber.com. When did connect to customer service adviser named Jason, very understanding and good security checks before releasing sensitive/personal information. Got needed information. Happy customer.

Date of experience: February 12, 2017
New York
1 review
0 helpful votes
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I do not recommend using my flight search unless you wanna book a flight then have them to change the dates and blame you for it. This happened to me and my husband. I booked his flight for august 27 2017 and they changed the date to august 30. In turn ended up costing $600 to get him home and another $500 to get him back to his job a week later. Called many times, rude customer service that just wants to hang up on you when they have no explanation for their mess ups. Not to mention taking 4 days of run around just to be told it's not their fault and they no intention of refunding any money or taking any steps to try and make right. Booked many flights with them previously as he travels twice a month. Will never book with this sorry for an exude company again.

Date of experience: August 30, 2017
Alabama
1 review
0 helpful votes
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Shine
March 12, 2017

Wonderful service! She was lovely on the phone and so very helpful! Thank you so much for helping us change our flight. Southwest is awesome we are always able to make changes in case of an emergency. Once again our representative was so helpful.

Date of experience: March 11, 2017

Overview

MyFlightSearch has a rating of 1.9 stars from 1,194 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyFlightSearch most frequently mention credit card, customer service and next day. MyFlightSearch ranks 219th among Travel Search Engine sites.

service
164
value
155
shipping
103
returns
139
quality
138