See What BBB Reports On
Pattern of Complaints
In February of 2019 BBB noticed a pattern of complaints from consumers alleging Flight Search, Inc refused to issue refunds for errors made by the business, or issue promised refunds. Consumers also alleged the business made changes to reservations without notice to the consumer, made errors concerning the dates or cities of travel and charged fess not disclosed to the consumers. Consumers further allege the business claimed be an airline or a travel site that they are not.
BBB communicated our concerns to the business in February of 2019. Although the business indicted, they would review the matter and provide a response, to date the business has not provided BBB with the steps they will be taking to alleviate the pattern of complaints. As of April 2019, BBB continues to receive the same type complaints regarding the business.
On 12/05/2019 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to eliminate the underlying cause of complaints on file with the BBB and unresolved complaint(s).
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.