The company promised me a full refund and give me a letter with confirmation reference number. I was told I would receive the refund in 14 days. I made numerous calls and they told me to look for it to show up on your account in 5 to 7 days still no refund. It has been almost 2 years and many calls still no refund. Do not use this site It is a scam. This company is a scam. Call the airline directly.
Kiwi.com - the worst online flight search engine. Thieves, I paid £458.20 for 1 piece of 20 kg luggage, return flight on the London - Larnaca (Cyprus) route. Never book flights with them, they will rob you!
Took my payment and never issued my ticket, When I tracked it on there web site it said pending and still says pending after the flight left. I phoned the airline and they told me it was a blank reservation ( no details of my flight included). Have to wait two weeks and dispute the charge with my credit card company.
Oct. 1 2022 I booked a flight with Myflightsearch.com. 4 days before departure they cancelled my flight with no reason. I have been waiting for a refund for 13 months now, many emails and phone calls.
Always the same lies, " your refund is being processed.
Booked my flight a month in advance for them to cancel my flight 4 days before my trip. Then tried to up charge me $300+ more than the original ticket I paid. Also lied about how a supervisor would call me me back.
I bought an airline ticket on My Flight Search. WestJet cancelled my flight and notified me that they had rejected the confirmation as fraudulent as a stolen credit card had been used to pay them. When I phoned My Flight Search they just played stupid. They said they credited me back the ticket price to my credit card. I have seen nothing on my card. Reading their reviews, this seems to be a common practice. They should be shut down. I only rated them one star as there is nothing lower.
These people, myflightsearch, are scammers. I have been waiting for a refund since they canceled my booking 3 days before my flight was to leave. I ended up paying double. They sent an email and said it would be a 6-8 week wait, then every time I call, am told 8-10 days. Now I just called and was given a number for the billing department. The guy hung up on me when I asked for a timeline. It is my hard earned money they are stealing.
I have cancelled my flight on May 11,2023, and I was promised a full refund.
I called every other week, and they always say the same: "it will be done in a few days".
I waited and waited and never got it...
I have been waiting for waiting for 7 MONTHS
Do not use this site to book anything. They took my $1400 and did not book a flight. I am out that money plus more cause I then had to rebook with short notice.They do not answer calls or emails when they owe you.
Glenn Putt
Even after contacting the better business bureau, I never received my refund. Will never book with them again, they should not be in business as they are not an ethical company! I had to select a '1' for a rating but it should be a '0'!
I booked a flight through this company in April 2023 and purchased cancellation insurance. I was unable to take this flight and unable to make any gains on a refund, despite following all procedures and providing required documentation. When I call customer service I am transfered to an agent but the call drops. No one answers my numerous emails to customer service. I wonder if this company really exists? I feel like I have been scamed.
I am very disappointed with the lack of customer service I recieved. I bought refundable booking insurance for my trip that clearly states it covers sickness, accident or injury. When I contacted customer service by telephone the line drops, and when I sent a number of emails requesting answers to clearly stated questions, I receive a one line response, addressed to me as "Dear Passenger." Perhpas it is a robot that answers the questions --AI would do better.
The concluding email--a one line response
"Need to update you that your booking is non refundable"
My conclusing remark: I will never use myflightsearch.com. I recommend NOT wasting your $14.75 on the refundable booking insurance.
I booked a flight and never got confirmation. Finally I got ahold of someone who refunded my flight and said it would take 21/28 days to be refunded. Never came so I tried contacting them again. No reply and all the numbers I tried were unreachable.
Have been waiting for over 200 days for my refund (purchased in January and it is now August). If you cancel, immediately dispute the charges! Do not give them the 2 to 3 billing cycles to see a credit on your card because then your card company will say it is out of their time scope. Common reasons for delay include a backlog of refund requests, systems being down, having to process them manually and your bank or credit card company not authorizing refund. I think they figure you will let it go eventually but I call them about every 2 weeks at this point. I don't care how good the price is, run from this company.
So my husband and I book our tickets for these flight search people two weeks ago by our tickets were never confirmed recalled and they said something about we didn't book the proper flight so they gave us back our refund in writing only it's been 2 1/2 months have not got our money back $1500. We work so hard for this company is a freaking fraud, I am so pissed off. It makes me never want to book anything online again I really hope you know they give me back my money. I just keep trying. Hopefully somebody can help me.
This flight was booked and cancelled within one hour of booking on Feb 13. It is now May 17th and I still have not received a refund despite being told it would take up to 30 days. They now say it has been issued but still no credit showing up on my CC.
Arrived at airport for flight on Frontier. Self serve kiosk for boarding pass did not recognise passport, credit card or booking reference. Went to counter, Frontier clerk found no booking for us. Clerk phoned Frontier head office who said this company is a scam. Returned home.
Wasted day.
They failed to reserve the ticket I paid them to get, now they won't give me my money back. I've emailed and called them for over 3 months. Poor excuse for a company, these people are criminals. Do yourself a favor and go somewhere else. You're welcome
They advertised 8 seats available on the flight I purchased. When I called looking for ticket info later (after my credit card was charged) they said there were NO seats available and "to retain my booking" I would have to pay nearly as much again as I had already paid. 4 months and several phone calls later I have still not received a refund. Oh and though my round trip flights is all in Canada, the price turned out to be in US funds.
Bought my ticket to the Caribbean early in 2023. The told me my flight was canceled 3 days prior to my flight, which was a lie. I am supposed to get a refund in June 2023. As of current - October 2023, still no refund in spite of my assurance that I will get my refund. Big rip off company. Do not do business with this company. Beaware.
Sasha demonstrated the absolute best example of what customer service is supposed to be. Thank you very much for your assistance and help during our family emergency.
In the utmost appreciation,
Brian Patrick
Answer: No, this is not a legitimate site. They are scammers. Do not book with these people!
Answer: We have not received a single penny of the $1,376.54 USD the they stole from our credit card. Nothing but promises from them.! It's been 50 days since they took it,. And all they say is that it will take 10-15 days to process. Jeff T.
Answer: That's because they are scamming you. They might let you leave a message, but will only call you back if they think they have an opportunity to get even more money from you.
Answer: File a complaint with the Better Business Bureau. It will take time and be frustrating, but the BBB will get their attention.
Answer: Because they are not actually reserving your seat. The price they have given you is fictitious. Later they will say that the price has gone up, and you will be left stranded if you do not pay extra.
Answer: We have the same issue with this agency, they say they will refund money but they will not. Worst travel agency ever! DO NOT BUY ANYTHING FROM THIS COMPANY!
Answer: I would just call immediately after booking and every day thereafter since apparently them giving you a confirmation number and charging your credit card doesn't guarantee your ticket as in my case.
Answer: This 3rd party site is a total scam. They take payment send flight details but they never send your payment to the airlines. They keep it for themselves! So when you arrive for your flight you're not on it. Book direct to save yourself the hassle and the money that you'll never get back
MyFlightSearch has a rating of 1.9 stars from 1,194 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyFlightSearch most frequently mention credit card, customer service and next day. MyFlightSearch ranks 219th among Travel Search Engine sites.