• StudentUniverse

StudentUniverse

Overview

StudentUniverse has a rating of 4.52 stars from 9,785 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 89.1%
Positive
4,212
Neutral
240
Negative
273
20
See all photos

What reviewers want you to know

Positive highlights

  • So far my experience with Student Universe is good.
  • Customer service answered quickly and resolved my answers well.

Critical highlights

  • Confusing messaging around seat selection - didn't seem to be required but couldn't check out without it
How would you rate StudentUniverse?
Top Positive Review

“StudentUniverse Travel”

Harrison K.
3/7/24

I had an amazing experience using StudentUniverse! I am excited to travel to China and improve my Mandarin skills. Choosing StudentUniverse at the last minute was the best decision I made. The prices of flights were sky-high, but thanks to StudentUniverse, I can afford my dream trip. It was incredibly easy to navigate through the website, unlike other sites where you have to search for student discounts. I am all set with my student ID and can't wait to embark on my adventure!

Top Critical Review

“Scam”

Lily S.
4/22/24

I don't write reviews usually but this is such a scam I hope to help someone save their money. They are not up front when purchasing the tickets. Once you get to check out they keep adding on additional fees and you end up paying more for a ticket here than on the actual airlines website. Don't trust this place.

Reviews (9,785)

Rating

Timeframe

Other

Reviews that mention popular keywords

student universe (518) customer service (290) booking process (53) booking experience (57) flight options (36) seat selection (29)
Thumbnail of user harrisonk44
2 reviews
1 helpful vote
March 7th, 2024
Verified purchase

I had an amazing experience using StudentUniverse! I am excited to travel to China and improve my Mandarin skills. Choosing StudentUniverse at the last minute was the best decision I made. The prices of flights were sky-high, but thanks to StudentUniverse, I can afford my dream trip. It was incredibly easy to navigate through the website, unlike other sites where you have to search for student discounts. I am all set with my student ID and can't wait to embark on my adventure!

Reason I chose this business:

I opted for StudentUniverse as it came highly recommended by my au pair from Japan who was studying in America. She informed me about the company's ability to offer travel tickets at a more affordable rate for students. Moreover, my sister, who is also a university student like me, has had a great experience using StudentUniverse on her travels. Hence, I am confident that I have made the right choice by selecting StudentUniverse for my upcoming travel plans.

Thumbnail of user daniellem21
Taylor T. – StudentUniverse Rep

Thank you for the review, Harrison! We are so excited that you and your sister had amazing experiences with us. 祝您旅途愉快,期待您跟我们分享更多在中国的快乐!

Thumbnail of user siddhartha4
1 review
8 helpful votes
February 14th, 2020

I would like to discuss my case that i face with studentuniverse.com i booked my flight from Vancouver to new Delhi for 22nd april and it was return ticket with free cancellation any time no cancellation charges. My layover was at China as it was Air China with the increasing health problem of deadly corona virus i called up their customer service to cancel my flight for the trip, the customer service ended up with 350$ cancellation charges. That's ridiculous why would i pay for the cancellation charges when i booked the flight free from cancellation charges any time.
They are now telling its your voluntary cancellation, so you have to pay these charges and willnot get full refund back. Please do not waste your time booking from Studentuniverse.com i had very bad experience.

Thumbnail of user rachelb252
Rachel B. – StudentUniverse Rep

Hi Siddharth, we apologize for your frustration. Most of the tickets we sell have a free cancellation period of 24 hours, after which there is a cancellation fee associated with the ticket. Right now, it looks like the airline is only providing free cancellations/refunds due to the Coronavirus for flights that are scheduled for before March 31st, which is likely why we can't provide you with a full refund at this time. We're happy to help you continue to look into options for this situation if you contact us directly, and you can follow the airline for updates about their cancellation and refunds policy.

Thumbnail of user nicolef1376
1 review
0 helpful votes
April 14th, 2024
Verified purchase

I have many time been amazed at the service provided by Student Universe, and I'm not a student! I'm just a hard working person who sometimes needs to travel at the best value for my money and time again I've found results and excellence through this platform and service. When I did have a glitch, I called in directly and promptly had a living person to help me, she was kind and knowledgeable and able to resolve my problem. I have told many about Student Universe and will continue to do so. Thank You so much!

Thumbnail of user allisonc485
1 review
0 helpful votes
December 14th, 2023
Verified purchase

Site was very slow and unresponsive. Had to refresh multiple times. Took nearly an hour to book the flights. App kept showing error messages.

Reason I chose this business:

Amazon Prime student deal

Thumbnail of user rutvikp3
1 review
1 helpful vote
April 3rd, 2024
Verified purchase

It was refreshing to find such good deals for my travel needs.
I was thoroughly impressed with the customer service provided by the representatives. They were not only responsive but also exceptionally helpful in addressing all my queries and concerns, ensuring a smooth booking process.

Thumbnail of user paolof43
1 review
0 helpful votes
April 6th, 2024
Verified purchase

I came across this website via a search engine, the booking process was so simple, price was the best I could find and confirmation received straight away. I had an issue with the reservation (my fault) which was resolved by the team over the phone immediately - so helpful! Will be my booking method of choice moving forward. Well done guys!

Reason I chose this business:

Referral from search engine

Thumbnail of user stalzerlily
1 review
0 helpful votes
April 22nd, 2024

I don't write reviews usually but this is such a scam I hope to help someone save their money. They are not up front when purchasing the tickets. Once you get to check out they keep adding on additional fees and you end up paying more for a ticket here than on the actual airlines website. Don't trust this place.

Thumbnail of user daniellem21
Taylor T. – StudentUniverse Rep

Hi Lily, sorry you felt that way. We provide a set of add-ons for different passengers to purchase based on their needs, however, these are completely optional and can always be skipped to proceed. If you have any other questions, feel free to contact us. Thanks.

Thumbnail of user andrewk239
1 review
12 helpful votes
September 14th, 2018

I just booked a flight to Canada through Student Universe and got it at an amazing deal. This is not the only time I have used it for International and domestic flights. Most of the time you can find the best prices here (not always though). I use it as a baseline to see in comparison with other companies. Not sure why all of these other people are freaking out about charges and other prices. Haven't noticed anything of the sort. Better to be flexible while traveling than these people probably booking last minute. Overall, I like the site a lot. Would recommend.

Thumbnail of user randyl165
2 reviews
23 helpful votes
January 12th, 2020

My cruise was cancelled and no refund from this vendor. Please stay away. They will screw you out of your money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rachelb252
Rachel B. – StudentUniverse Rep

Hi Randy, we're sorry you had this experience with us! Unfortunately, most of our flights are nonrefundable, which you can see in the terms and conditions prior to booking, which typically means we are unable to offer a refund in the event that you'll need to cancel. All insurance claims must go through the insurance company and are subject to their approval. If you'd like us to look into this further and see if there's anything else we can do for you, please DM us your email and reservation code and we'll try to help :)

Thumbnail of user karlam378
1 review
0 helpful votes
February 28th, 2024
Verified purchase

I'm extremely grateful for the amount of money I've been able to save for flights however the first time I booked a flight I wasted around $60 by choosing to pay for my seats through the app instead of when I checked in. I ended up getting stuck in the leftover middle seats so I wouldn't bother trying to pick seats in the app. Other than that I would definitely recommend and have recommended this to my other friends in college.

Reason I chose this business:

I compared prices on student universe with those on google flight and saw the drastic difference so I’ve used it ever since.

Thumbnail of user guythreefireg
1 review
0 helpful votes
August 18th, 2023
Verified purchase

I was surprised that I couldn't have instant confirmation and heard it might take 3 days. Also, the agent, although good English language, had a think accent, like a large dog talking... deep and very mumbled/muffled.

Reason I chose this business:

It was promoted on Kayak.com, so I thought, OK, I'll try it.

Thumbnail of user daniellem21
Taylor T. – StudentUniverse Rep

Hey, when a booking is successful, confirmation email will be sent with reservation codes. E-ticket number will appear later within a week or so, but no longer than 7 days prior to departure. And, sorry you disliked the English language from our agent.

Thumbnail of user hannal82
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

It was good. I'm a little nervous about not receiving my e-tickets yet, but i think it'll be ok.

Thumbnail of user teresaj752
1 review
0 helpful votes
April 4th, 2024
Verified purchase

Very efficient and helpful representatives. Thank you! And I am happy with the excellent price for my flight ticket.

Reason I chose this business:

Found it accidentally when searching for affordable ticket rates.

Thumbnail of user michaelas129
1 review
0 helpful votes
April 5th, 2024
Verified purchase

This is the first time I have booked through student universe, got my confirmation and the reference worked on the actual airline website so all good.

Reason I chose this business:

I heard about it on social media and decided to give it a try since I am an international student and flights are normally so expensive regardless.

Thumbnail of user jeadminasa
1 review
0 helpful votes
January 14th, 2024
Verified purchase

Very good! Can't wait for my flight it'll be my first time flying and buying from Student universe.

Thumbnail of user daniellem21
Taylor T. – StudentUniverse Rep

Congrats! It's gonna be AMAZING for your first flight. Clouds will be completely different when you are high up there. Don't forget to take a pic of the skyline and tag us on Instagram, as we would like to appreciate the beauty of the sky with you. Have a great trip!

Thumbnail of user lexir41
1 review
4 helpful votes
December 6th, 2023
Verified purchase

I was so lucky to come across this amazing deal, however, it would have been easier to navigate had I attempted to buy the tickets earlier in the morning. My first transaction was only $25 but never fully processed due to high website traffic. When I tried again, the total cost ended up being $45, which was still a great deal considering the flight that I wanted was originally $300. I am so grateful to have come across this amazing deal in time for the holidays.

Reason I chose this business:

I heard about StudentUniverse through my local news station and as a college student, I was fortunate enough to find a plane ticket that I could afford and would fit my budget.

Thumbnail of user wayneh962
1 review
0 helpful votes
April 21st, 2024
Verified purchase

I found the whole booking experience easy and without doubt the price of my flight couldn't be beaten.
Thank you!

Thumbnail of user ramakrishnap
1 review
4 helpful votes
March 19th, 2020

I had booked a Basic Economy flight on American Airlines a few days before the Coronavirus pandemic struck the US. A couple of days before flying, things got very chaotic and flight policies were changing by the day. I tried to contact American Airlines directly but they were completely unreachable. I then tried to contact StudentUniverse and although I wasn't able to reach them by phone, I left a message on Facebook Messenger that I wanted to cancel the flight.

Eventually, 5 days *after* the day of my flight (by which point I had almost given up hopes of receiving even a partial refund), Studentuniverse contacted me on Facebook to let me know that I have a travel credit for the entire amount available with them (that I can book any time before Dec 31 2020). I am really impressed with the dedication of the Studentuniverse team since they have been able to resolve customers' problems even during these difficult times!

Thumbnail of user rachelb252
Rachel B. – StudentUniverse Rep

Thank you for your kind words! We've been working hard and are so glad we were able to help you! :)

Thumbnail of user gabriellag68
1 review
0 helpful votes
November 28th, 2022
Verified purchase

I love that I can count on Student Universe for my travel. Clear and direct, Thank you.

Reason I chose this business:

Student Universe is my go-to. Thanks.

Thumbnail of user asmas37
1 review
0 helpful votes
March 19th, 2024
Verified purchase

Cancellation is the worst. If a person mistakenly books a trip then will have to go with it. There is no room for changes and cancellation without a cost. Not within an hour of booking.

Reason I chose this business:

Google search found this website

* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user carolc2444
1 review
0 helpful votes
November 2nd, 2022
Verified purchase

I was very please with how easy it was to make my reservation. Thank you so much!

Reason I chose this business:

I choose SudentUnverse for my reservation because I was vey please with the choices and pricing I had to reach my destination.

Thumbnail of user daniellem21
Taylor T. – StudentUniverse Rep

Hi Carol, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!

Thumbnail of user ashlyno7
1 review
0 helpful votes
January 29th, 2024
Verified purchase

Wow! So wonderful and cheap! I was so stressed about buying flights for my study abroad but was lulled to queen-dom by this website. Amaze!

Thumbnail of user xxx40
1 review
0 helpful votes
September 29th, 2023
Verified purchase

StudentUniverse offers an excellent platform for students and young adults to access exclusive deals on flights, hotels, and tours, making travel more affordable. Many users appreciate the user-friendly interface, exceptional customer service, and the wide variety of options available for both domestic and international travel.

Thumbnail of user cynthiah2258
1 review
0 helpful votes
March 9th, 2024
Verified purchase

The entire process was so user friendly! Thank you! It took away a lot of the anxiety I had for booking a flight that matched my needs, travel time, layover time and price!

Reason I chose this business:

I read good reviews and I’ve been a part of education all my life! I love supporting it!

Thumbnail of user jadem214
1 review
0 helpful votes
November 3rd, 2022
Verified purchase

Received quick responses to my inquiry. I also had a good deal on my flight. Thank you

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From the business

StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.

Company Representative

Thumbnail of user daniellem21
Taylor T.
Typically responds within 3 days

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4.5
9,785 reviews
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