Mr. Cooper

If you want to be taken advantage of, disrespected, and no service, Mr. Cooper is your answer. For 10 years they paid a sewer connection fee (we built our home) out of escrow, and all of a sudden stopped. 8 months later + the BBB + attorneys they finally paid it. If you want your FHA MIP dropped, call, call, and call 10 more times. They currently owe us $800 for that. If never want to see your escrow statements or understand how they are calculated, use Mr. Cooper. If you want to talk to a computer for 11 minutes then get hung up on, these are your guys. This company is a disgrace. The only reason we are here is because our mortgage was sold to them which we have no control over. They should be put out of business. I'll leave with... call the refinancing line (or answer their calls because they call 2 times a month) if you want help with your existing loan.

Finally paid off my mortgage. Of course Mr. Cooper hits me with over 200.00 in fees. I asked for a breakdown of the fees I was told it would take up to 15 days to receive it. Today it finally arrived but still only a partial breakdown of the fees most 3rd party fees charged by companies owned by nationstar mortgage. When I called to get a complete list of fees charged I was told If you read your mortgage agreement we can charge and Damm fee we want. When I asked for the complete breakdown which I was already charged 25.00 for the said you should receive it within 15 business days. Well it's almost November and this started in August. Find a company that doesn't put to the screws to you when ever it can..

We have had no problems in making payments online to Mr. Cooper. However, my only withdrawal from using MrCooper was this their support for the destruction of businesses, Black, Brown and White by BLM. I cannot in all conscience support any company the puts their dollars toward Marxism and Racism in my country. Their service is adequate, but if not for their support for the destruction of my country I will not support it. Thus, Mr Cooper becomes not part of the "solution", but rather part of the problem.
See Blog: https://www.mrcooper.com/blog/2020/06/16/we-stand-with-the-black-community/?https://twitter.com/i/status/**************

My experience with mr cooper is a (pooper)! I am over 50 years old, owned many homes, had many loans over the years, never before have I ever deal with such a bad mortgage company. My original mortgage company sold the loan to them, it wouldn't be my choice to choose mr cooper.

In the past 2 years, I've must have tried calling them for misc things about 3-4 time, not once I was ever able to get any live person on the phone. Wasted at least 30 to 45 minutes of my time! Are there any real human working there?

And now, it's impossible due to COVID-19. It would be nice to speak to someone about my current loan with them.

Terrible. Been with them for years and never missed a payment. Switched over autopay at my bank and some sort of glitched happened. We ended up missing a payment and didnt realize it until a month later. We immediately paid it however they already reported it to the credit agency. Not even 30 days and no leeway for glitches like this. Now, our credit is all messed up and they wont even consider working with us to have it removed.

My mortgage was sold to Mr Cooper recently. I had a question about my insurance and escrow account. I emailed and was told to call. I called and was stuck in a revolving phone tree that kept sending me back to the original message. I could not reach a live person. I emailed again stating I could not get ahold of someone to discuss the issue and the email response thanked me and told me to call their customer service! Umm - that is my issue! Ridiculous and non responsive. If I could change I'd do it in a heartbeat. I would not recommend this company.

I refinanced in July 2020, I was approved immediately due to excellent credit. Once I was approved, it was impossible to reach my loan officer or get a return call. I am pay an extra couple of hundred each month towards the principal and now they are charging me a late fee because it took 14 days for them to get my payment. They refused to credit the $8.46 late fee and spoke to me like I not even a person, let alone a disabled Vietnam Veteran. I am now looking into changing mortgage companies.

Citi mortgage sold our mortgage to these guys a few years ago. We tried to do a non cash back refi, to lower our payments, but they drag their feet for soooooooooooooo long and they have TERRIBLE communication. Our rate lock expired, they started over again and then had the nerve to tell me that my 540.00 appraisal had to be "updated" and they wanted me to re-send all of the bs paperwork that I had already sent twice! Srew that! I'm done!

I sent two checks to them for house payments and they said they didn't get either of them. So I cancelled the checks and I did an electronic xfer for two grand. They found one of the checks, cashed it, and basically did exactly what I didn't want them to do: cash those checks. They knew that or rather one person there knew that and the info didn't get passed on. What a worthless outfit.

My mortgage was sold to this company, and after only a month relationship, I am refinancing with a reputable company. I want to eliminate my escrow account and was told that because I am in a flood zone, that i HAVE to have my taxes impounded. I contacted my investment manager who got me in touch with another lender, who had no problem with me not having to impound my taxes and insurance. When I called customer service, I was placed on hold for over an hour and when I tried to email 2 different addresses, they both came back undeliverable. I would not recommend this company to anyone!

I have has mr Cooper as my mortgage company for 14 years. I finally decide to sell my house and the title company requested payoff from mr Cooper. They sent it over and it has a 30 day guarantee of payoff amount. Everything is set for close. 5 days before close they sold my acct to servbank. I spent hours on the phone with servbank and they say it takes 7-10 days to onboard the new acct. So now we can't close and the buyers have a reason to back out of the sale!

On April 28,2024 I pay off my mortgage to Mr. Cooper. By the law they have 4 weeks after closing to send any escrow to the seller. I call them 3 weeks after to fallow up but the number they provide is not a good number you can't talk TO NO ONE so I sent a ticket and since then I being sending ticket now it being 4 MONTHS AND 2 WEEKS, IT BEING EXCUSES AND MORE EXCUSES! They supposed to send two check one for $34,56 and another for $ 1,538.49 we got the $34, check but they NEVER SENT THE BIG CHECK AND THEY ARE FULL IS EXCUSES! AND LEIRS THIS COMPANY HAVE SO MANY BAD REVIEWS IS SO ASHAME! I NEED MY MONEY AND WITH INTEREST IT BEING LONG TIME AND THEY HOLD MY CHECK WHITH NO REASON SHAME ARE THEN! I DID REPORT THEM TO TWO GOV. AGENCY WHAT THIS COMPANY IS DOING IS NO LEGAL SO CORROPTED VERY BAD! I NEED MY MONEY ASAP! MR> COOPER!

I refinanced with Parkside Lending at a 4% rate in 2017. In Oct 2018 my loan was sold to Mr. Cooper. At the end of 2017 my interest paid was $5828; in 2018 it was $5721. Then in 2019 my interest was $6116. How could that go up and not down? I called and the rep said it was correct! Now in 2020 the interest paid was $5980. I do not understand how this works and how they get away with it. Stay away.

I should have ran when I first spoke on the phone with mr. Cooper. It was almost impossible for anybody in that company to return a phone call. I went up the line on supervisors and still got virtually no return on a phone call or an email. Most questions went unanswered from the initial paperwork that had to be submitted to the rest of the paperwork to the day of closing. Even the day of closing was a nightmare. I would never recommend mr. Cooper to anybody even if you wanted them to walk your dog because they wouldn't show up they wouldn't walk the dog and they wouldn't know how to walk the dog. I'm in sales for 40 years and I've never counted a company that is so bad.

Got my house refinanced through Mr. Cooper. Agents were very unresponsive. Never answering phone calls and completely dishonest when it came to cost or how the closing costs were going to end up. Ended up I called my loan processor whos phone rang and rang with no voicemail picking up. I called the customer service line and the lady asked me if I transferred my loan to another company bc she couldn't see anything had been done and it showed I had a late payment status which would affect my credit. Still have yet to hear back from my agent or her manager. DO NOT USE MR COOPER!

Got my credit dinged for a late payment on a mortgage. I was the cosigner (ex-wife was making all the payments) and it was the final payment. They wouldn't accept her payment because it did not match the amount on the coupon. Asked them to look into it and got a form letter denying my request to remove the late payment comment. I still have excellent credit in spite of them. Horrible communication. Stuck with this on my report for another four years. Will contact Trans Union et al and hope for the best. Thankfully I will never have to deal with them again.

Extremely long call wait time. Left messages never return my CV all. When I call voice message palys under rep me Shorty or something like that she never call back. Left my number with one of rep to call me back, I ah e NEVER received call back. I am still on hold 25mins no one is answering. My issue hasn't been solved.

My mortgage was sold to this company in June of 2022. I had an escrow analysis in Oct and made an almost $2000 deposit. Then in Feb of 2023 another analysis was done stating I needed an additional $1000 plus. I only need to have 2x my escrow payment after taxes and insurance according to them. When I did my calculations I will have double that when next February comes. I can only hope my mortgage is sold before I have any iother ssues with them. I feel ripped off.

Worst experience!
It seems like they just don't want you to set up biweekly payment!
I sent out the biweekly autopay form they needed 2 times already and they have been rejecting it with some silly reasons. And you won't get to know the reasons until you call the customer care and ask why the biweekly payment is not set up yet.