Mr. Cooper

I have been trying for over an hour to speak to a person and I can't get through to anyone! It's so FRUSTRATING. I wish I had never ever used them - they are horrible. Never use them if you want any type of customer service or help in any way.

I submitted a request for a recast of my new loan that was transferred from another lender. They informed me a recast takes 90 days in which they would correct the down payment amount of my loan. In the meantime my mortgage payment was double what it should have been which was unaffordable for me. After waiting 60 days they emailed me they never got my request and I would have to wait another 90 days! Ive never seen such incompetence from any company like this! I think they hire untrained employees that are clueless. I heard several times "there is nothing I can do". Must be a company motto there. Finally I did a refinance with another lender and washed my hands of mrcoooper. Their automated phone tree makes it impossible to speak with a real person. Worst customer service Ive ever seen! Id give them zero stars if I could! I hope they go bankrupt as they deserve to!

Based on how I have been treated by this company's customer service department and supervisor's. I can only believe they are not very interested in the senior adult population in our country

MR COOPER - This is the worse company that i have ever delt with. Nobody will talk to you even after emails and online chat. They disconnect when they don't want to answer questions online. Nobody NEVER answer the phone. They have automictic recorders which is so annoying because it never lets you talk to a real person. I called and was on hold over an hour to only get disconnected. I put money in my escrow, the company took it (after the website said it will not be applied to my account) and said my insurance went up. However, my insurance wasn't due and gives me the opportunity to accept or not. I found new insurance less and Mr. Copper is avoiding me at all costs. The insurance com sent them proof. I sent them proof. Please DON'T EVER GET A LOAN WITH THIS COMPANY! IT IS THE WORSE.

I was notified that Mr. Cooper had purchased my mortgage loan from my previous mortgage company. On 18DEC2024 I was contacted by Mr. Cooper to inform me that my payment (my very first for this new mortgage) was late. I received the voicemail and I made a considerable amount of attempts to contact them to resolve the issue. No way to get a hold of a live operator. Made additional attempts to contact them on 19DEC 2024. Again, after spending hours trying to get to a LIVE OPERATOR to assist me. NOTHING! Each and EVERY time I was hung up on by the automated system. This is my first payment for this mortgage and the LAST time I will ever be put in this situation. In over 30 plus years of working with mortgage companies, not one time, NOT ONE have I ever experienced something like this. I'm actually embarrassed for them that they run a company so unprofessionally and disgusting like this. It is obvious that there are issues considering the amount of bad reviews that can be seen online. I've seen one site that are favorable to them which may be questionable considering the amount of negative reviews. I will neither recommend this company or do business with them EVER again once I have left them. I will be refinancing with another more reputable mortgage company. COOPER IS THE WORST!

They will disappoint you - big time. It took over a year after my brother's death to get this mortgage company to do what's right. Finally after 10 letters and 5 email messages to their website trying to get a final settlement check issued in a way that could be cashed at my bank, one finally came after my tenth letter (a lengthy letter from the Executor) lambasting their customer service for the way they treated this account. Sure glad its over with.

My loan was recently purchased by Mr: Cooper, What a train wreck in dealing with them. HORRIBLE. I wasted 2:38 minutes yet again today attempting to get answers. AND NOTHING. Mr. Coopers automatically increased by $75.00 a month. It was stated that there were not enough taxes being withheld. That is incorrect. And now NO way of getting any help resolving this. There is NO real customer service. And if their computer does not understand, which it has not as of yet. With over 20 attempts. Hugh waste of my time. And still no resolution. But they will once again overcharge me here in a few days. But no way for me to contact them. BAD MANAGEMENT.

If I could give it zero stars, I would. I only have one reason for the poor review: they have zero customer service. It is literally nonexistent. There is absolutely no way to get in contact with a representative, only automated chatbots. If you have any problems or need to ask any questions, you're on your own, and there's nothing you can do. I'm very upset that Wells Fargo sold my loan to this company.

The worst mortgage company out there. I was with United Wholesale Mortgage, and Mr. Cooper bought my loan. I read into this company when notified of the transfer. Everything I read is coming to life with this company. They adjusted my escrow by $270 in June, yet taxes and insurance didn't change. I've seen that they have paid out almost $200 million so far this year, 2024, in lawsuits. They are creating foreclosures by raising mortgage payments. I'm so new to my loan that I can't drop my insurance and taxes. I'm going to refinance just to get away from these individuals. I don't understand how they are still in business with such questionable practices. All I can say is I want out as soon as possible, and that's not soon enough. Very frustrating.

This company has pending class action law suits against them set to take place on a court docket so it is real. They continue to do exactly what they are being sued for. They are absolutely deceptive and have proven an inability to keep customers records Consequently for the customer because they don't process payments or fail to properly process payments they will tack on fees to the account that you are not notified of ever. Once the fees add up they sue you and win and leave you with nothing. That's the way they do business. The only 1 thing that's keeping them from being shut down is the fact that 1 person not even associated 30% of the time with the company is on the board and connected to the viscus morons that run the puppet inserted to the oval in 2020. Mr Cooper is among the most disgusting company's I've ever seen.

Impressively bad customer service. Every.single.call I made sent me seeking different answers; I never got the same answer twice, and none of the representatives seemed to leave notes on the file from call to call. No continuity. The automated system is horrid. All together, a wretched service.

Engaged in a loan from MrCooper last year. Have paid a significant amount into escrow. Come to find out they did not pay the property taxes.Found this out when I received delinquent tax notices from city/county. Have made numerous calls/texts/emails to customer service.Nothing being done. Ended up paying taxes myself. Would not use them again…

My mortgage was sold to Mr Cooper. They took 2 payments out of my account which caused my account to overdraw my account. Tried to call them and I can't talk to anyone. Stay far away from them as possible.

Our loan got sold to them 4 months ago, I started prepaying the payment every 2 weeks, I have gotten calls every 2 weeks telling me I was behind on my payment every 2 weeks. Even though I am paid in advance they call me because of a screw up in their computer system. I am filing a lawsuit against them RUN FIGHT STAY AWAY FROM THEM<. I have been a home owner for 40 years this is the worst company I have ever dealt with

I can't get a human on the phone. They messed something up and I can't pay my mortgage online. I am in an endless loop of speaking to recordings. This can't be legal.

My mortgage was sold to this company and it's been nothing but a disaster from that point.
Think of this company as if kindergartens were running an intensive care unit. It's a 3 ring circus with the most non customer friendly policies in place ever known to mankind.

I am convinced there are no humans working in their customer service department - I think they rely exclusively on automation. When you call, it's not possible to talk to an agent, even when you press zero multiple times. It just says "sorry, that is not a valid option". Support tickets go unanswered. I know because I have submitted three. Chats are answered by a bot. I realize that support agents are an expense, but you're in the mortgage business where people's wealth and assets are on the line. I find them despicable.

Mr Cooper received our mortgage payoff, but still hasn't applied it to the principle after more than 1 week and will now be assessing fees. They paid the insurance early, so I had to make an additional payment to bring the total up, but still nothing applied. They won't discuss - "try again in 3 working days" They have my money and no accountability. Don't trust them!

It is hard to describe how bad this company is. They are the definition of predatory lender. They were sued multiple times under their previous moniker - Nationstar - so cleverly changed their name and are trying to screw people anew…I won my legal fight with them, but don't do business with these jackals and you'll avoid the tremendous headaches that surely come doing business with them…