Mr. Cooper

I have had nothing but problems since coming to this company. When I was first switched, I got over 20 phone calls in 5 days. When i finally called back to find out what they have been calling for, I was told they didn't have any idea why I was being called. Customer service is terrible. They give you the run around and never get your problems solved. They don't mail you your statement/bill until after it's due (I haven't received my bill in over 6 weeks) and then they try to make you pay a late fee for their mistakes. This company is a complete nightmare. I have had to call twice a week for the past 3 months because of something that got messed up. This place is a joke. The moment I have the opportunity I am getting away from them immediately. It's a constant fight with them. I can't even get them to mail be my bill in a timely fashion. But I get all of their other mail. Please avoid at all costs.

These guys are horrible I paid my loan off over a month and a half ago and have not received my escrow or over payment funds back. My real estate taxes are now overdue and I will be charged late fees and penalties because this corrupt company is illegally holding my money. I have left multiple messages to speak to a supervisor and have been told I will receive a call with in 24 to 48 hours... 7 days later I am still waiting for a call. This company is very incompetent, inept, and unprofessional.

I've had this home loan and house for more than 11 years. Never had i had an issue until Mr. Cooper home loan services took over my loan. They failed to pay my homeowners through my impound account despite taking my money every month. Additionally, it is virtually impossible to get in touch with an actual human being at this company. This place is completely useless.

My review of one star is quite generous. I only gave it a one because I had to fill this field in. Beware of 'Mr. Cooper. The name suggests a friendly type of business. Their customer service is TERRIBLE. You call them with an issue and spend some time with them trying to resolve the problem, and they do absolutely nothing about it. It's like talking to yourself. Buyer beware. MR. COOPER SUCKS!

Mr. Cooper used our escrow account to pay someone else's hazard insurance. They admitted their error, but 4 months later, there's still no refund to our account. We cannot refinance now because of the negative escrow balance we now have due to their error. We were told a check was sent and they went as far as giving us a check number, but the check never arrived. We have made numerous calls and sent emails, but they are no longer communicating with us. This is fraudulent and wrong! STAY AWAY FROM MR. COOPER!

Mr. Cooper purchased my mortgage from Quicken Loans, and the experience has been nothing short of a nightmare.

I have always paid my mortgage bi-weekly. That is a foreign concept to this company who, even if you are paid ahead by the normal monthly payment, they have hoops and forms and voided checks to jump through (1990's called and wants its business processes back) and you actually have to get two months paid ahead for them to even consider. Customer Service is awful and they just pawn you off. Welcome letter from Jay Bray, CEO says "I have great news!

Your mortgage has been assumed by Mr. Cooper!" He is a liar.

That news was awful and it's been awful ever since. I tried to contact the company to share my experience being so awful and complicated and I was completely dismissed.

I missed a mortgage payment. Absolutely my fault. Too bad it was 30+ days when I realized it. You see, I received a confirmation of payment email, my father died, and I was offered a new job all in the same week. I paid all dues and requested a gesture of goodwill, explaining everything, to repair my credit. I have no other missed payments in my history. Anywhere. They told me no, and that everything has been reported accurately. You can do so much better looking for a lender.

My bank sold my loan to these clowns a couple months ago... I had no say in it! I made the mistake of trying to do a recast with them... 3 months later... no recast. However they did let me know that I "qualify" for a home warranty! I told the girl I would rather have bamboo shoots up my finger nails than buy anything from them!

After a year of waiting to purchase a home from Mr. Cooper they declined my offer. How I don't know but I do know I'm in a legal contract. They put the house back on the market and took someone else offer. They did this before the second lien holder approved my amount. Talk about fraudulent activities, so I filed a civil lawsuit. I'm going to let the legal system fight for me and my children. How can you do someone with a illness like that but they did they didn't care. Now they trying to pressure me into signing a mutual cancellation agreement, I didn't agree to anything, but thanks I do look forward to seeing them in court.

Mr. Cooper is a fraud! My mom was advised that she would have to pay for flood insurance so she purchased flood insurance through USAA & after being assigned to my mom's account, you went into my mom's Escrow and stole $974! After she purchased the insurance! USAA had your company return the money, but since then your company has found another way to get my mom's money... buy adding an extra almost $100 to her mortgage! This has to stop! She's a widow. Your company is a scam!

I only gave them one star because it wont let me give them no stars. Mr. Cooper has no customer service. I have talked with 7 people to try to get a payoff number, I have been given different info from each. I was even told by a manager that my info would be ready on Thursday, but on Friday I am told the process just started on Thursday and it would be 4-5 more days.and of course I cant talk with that manager any more, would not even return my call from the direct line she gave me to contact her.