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I have made 7 calls, (about 9 hours involved), in trying to get resolution on my escrow account moving from Pacific Union to Mr. Cooper,

asked by Craig B. on 7/23/19

6 Answers

Good luck. Mr cooper will not help you. They are the worst

Helpful (1)

Multiple calls for over a month. We still have not received our escrow money.

Helpful (0)

Good luck. My Cooper is a horrible company their customer service is rude and misinformed. They don't have to care so they don't. They have your money.

Helpful (0)

I tried calling for the first three months and they had no information of my account, yet when I called pacific union they told me they switched it to Mr Cooper. I didn't authorize the switch nor did I sign papers for Mr Cooper to assume to mortgage. What can I do?! Now I'm 10 months behind and they are looking to foreclose

Helpful (0)

Me too. Unable to figure out what they are saying. When they took over your mortgage, they were escrow shortage and your mortgage increases more than $200 and every year since them

Helpful (0)

I'm sorry to say it, but Robert is 100% correct. Be prepared to fight!

Helpful (0)

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