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I only gave them one star because it wont let me give them no stars. Mr. Cooper has no customer service. I have talked with 7 people to try to get a payoff number, I have been given different info from each. I was even told by a manager that my info would be ready on Thursday, but on Friday I am told the process just started on Thursday and it would be 4-5 more days.and of course I cant talk with that manager any more, would not even return my call from the direct line she gave me to contact her.
Tip for consumers:
get a morgage from a different company Mr. Cooper is a subpar morgage company that does not care about customer service
Products used:
they bought my morgage so i was stuck with them
David G.'s review of Mr. Cooper earned 4 Very Helpful votes
“Literally stole my identity and the Attorney General has my case now. Even freezing my credit didn't stop the larceny.”
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If I could give it zero stars, I would. I only have one reason for the poor review: they have...
Well Mr Cooper handles insurance claims pay outs terribly. I would of never had my house done if...
