Mr. Cooper

"MR. Cooper" bought out my loan from another company. I told them I was moving prior to them assuming my loan, they still cant give me a payoff after 4 days-they originally said I could get it Aug 1st, then the 5th, now the 6th, With today's technology, they should be able to have this on day one.

My husband was granted a tax free certificate from our county. When we reached out to Mr. Cooper the sales associate assured us it will be taken care of. After several attempts they did not honor my husband's certificate. We took matter into our own hands and now Mr Cooper put us into a collection agency. He is legally entitled have the taxes taken off the mortgage but but you deny him of this right. Shame on you.

This company does not care about anything except getting paid. I had an ongoing issues with them and they kept giving me the run around for 4 Months. I asked every question that I could to resolve the issue and I continued to receive the same letter 3 different ways. From one department to the next. I received bad information every time I called. I would not suggest if you are human to use this company. It only works for faceless, heartless, persons or Robots.

Had property damage at my home submitted all of the endorsed Checks and paperwork required and going over 2 months and still haven't received my first draft. Calling customer service and being told it's with corporate waiting for action for two months. When I call over and over again to try to speak to a supervisor I am spun and they out right refuse to give contact information for any one in corporate to log a complaint. I will never use this company again and will tell everyone I know what a nightmare my experience has been. I feel like I'm the victim of consumer fraud!

After a week finally received a call back from Victor and he wanted to know what the problems were. I told him I wanted closing costs fees and the interest rate to be lower that day! He proceeded to get agitated on phone and arguing over things. So I told him just pull our loan application. We would take our business else where. He said well you will be sorry for this. Terrible customer service, would not refinance with these people, very rude! We found better service elsewhere and better service and interest rate! Happy Now! AZ

This place is a nightmare come true. Customer service (more specifically, lack thereof) is a joke. Getting a human (as opposed to a bot or automated prompts) is next to impossible unless you want to spend several hours of your life on hold. When you do get a person, good luck getting any info. Two people will tell two different things. You'll get more satisfaction watching paint dry than you will from this (expletives deleted) second rate mortgage company.

When Mr. Cooper... what a lame name!... got me insurance for the house, they put the value at over 3 times what I owed, and way over TWO times what it is worth. The lady for that division, in Georgia, could not explain why they would do that, and it took me several calls just to finally get her. Of course now I have to fight my way through American Security Insurance to get their story. Multiple calls there too... just so far! We should have a class action suit against all of them.

This is absolutely the most unprofessional company. They call, email ect. Wanting to refinance your home
That they already have the note on. They will not return calls. They will access your credit without a completed loan app. Then see you have a almost 800 credit score and tell you They can't count one income due to the fact that person is self employed. This is pure and simply Discrimination at its finest. And this was not even a have to refinance. My opinion is to find a reputable and Decent company that values your business. We talk about keeping the small businesses up and going in America
But I guess Mr. Cooper and his company does not agree with this.

My mortgage was sold to Mr. Cooper a few months ago. Trying to talk to a live person is non existent. How can a company operate with just an automated system? My homeowners insurance expired recently. Mr. Cooper said they sent a letter notifying me that it was happening. Guess what. No letter was ever received. I called the "Customer Service" number and was told "he" (meaning the virtual voice) could only respond to simple inquiries. Finally and I have no idea how it happened but I got to an option that involved insurance. A link was sent so I could send photos of my insurance declaration where it will be reviewed. Would I ever consider Mr. Cooper to finance another mortgage? No. Never. WHAT A JOKE!

This company is a complete scam. They got caught steeling money in the past. They are still the same company, doing business as "Mr. Cooper". Please investigate before trusting a company with, what is most of ours largest investment. Our fight has just begun, because we will get the money they have stolen. Be WARNED, you will be the next victim. The lawsuits and reviews are all out there. Unfortunately, we have no say who our loans get sold to. But, new buyers and those looking to refinance you do have a choice.

My mortgage was bought by Mr. Cooper a year ago. They did not handle the escrow account correctly and the city charged $500 plus in late fees, penalty and interest. Mr. Cooper refuses to pay for these. In addition they erroneous calculated my reassessment with double the tax rate resulting in an increase of $560 a month. This took months to correct and many phone calls and emails. I've owned a home for over 30 years, these are the worst people to deal with.

They bought my mortgage from another company and it's been nothing but issues since. I tried to set up their bi-weekly program for months and they could not get it sorted. I finally found the executives emails and contacted them directly and that was the only way I had resolution. The "customer care" woman told me to not contact the executives again. Totally disorganized and really shady at times.

I just had the most crazy "Fight" with this little boy Nathan who worked as a Mr. Cooper representative. When I stated this whole thing was "Ugly" he asked if I had "looked in a mirror lately"... Then told me he could talk to anyone anyway he wanted to. I asked for his supervisor, he refused.
What a gross company. The only reason they have business is they buy loans, and force people to deal with this trash. I would NEVER recommend using this company if you have any say in the matter.

My mortgage sold to Mr. Cooper in April 2017 and just learned 30 days ago that my mortgage payment has not been turned into any of the credit reporting agencies this entire time! Never missed a payment. Was told it would be resolved and it hasn't been. Now I call back in today and the, "escalation department", says it will be turned in at the end of March! Great service, not! Asked for a written verification of mortgage 30 days ago to make sure they are going to report it correctly and got nothing! Stay away or refinance away from them, total joke.

For the past several years I have been making extra payments toward principal every month, anywhere from $300 to $600 in order to pay off loan since we will retire soon. Last month I paid an additional $900 toward the principal and for the SECOND time, it was applied to the escrow account instead, even though we don't owe anything in escrow. We have had 2 other homes/mortgage companies in the past and never had to deal with this level of incompetence. I can't wait to pay Mr. Cooper off and get them out of my life.