Mr. Cooper

Your business sucks! You destroyed my credit score because for 6 months you refused to accept my mortgage payment because you claimed the signature on one page didn't match the other. Even though all the papers were signed in front of a notary and you had a copy of the notary receipt. Now there is a global pandemic, people are losing jobs and struggling to pay their bills, but you refuse to eliminate the late fee if the payment is a day or 2 late. You are a money grubbing business who does absolutely nothing to support your customers. I cannot wait to the day that I can take my mortgage to another company. I have to give a start for this rating and honestly, you deserve 0!

Terrible customer service! I was transferred to me cooper from Quicken loans in November 2020, and made my second payment through their less than desirable app. I received a confirmation for my payment. (even sent me a confirmation email) On December 2nd, they showed that my payment had been reversed. I called in, and found our that it was reversed because I had a wrong digit in the account number. They didn't sent any info about the payment being reversed, so I didn't know until 32 days later. I have NEVER been late on any payment. It Destroyed my credit, and dropped me 111 points! Now they leave it up to me to appeal their mistake!

Entered the forbearance program and when it was complete I did not agree to their offer of 40 years at 7.75% and now I am in default, They keep telling me not to make a payment until they complete their paperwork 4 months now and that keeps putting me further behind. I have never had a late pay in 17 years and now they will now threaten foreclosure. I AM LOST and do not know where to look for an attorney

My mortgage recently got transferred to Mr Cooper and I have a question about my payment. MC is asking me for payment but I had previously sent check to previous company. Would like to ask about that but their customer service chat is overwhelmed. (Maybe with an avalanche of unhappy customers?) And they don't have the option of calling me back. They expect me to do the work

Mr. Cooper has no customer support, My escrow problems from Pacific Union last year still unresolved. Now I receive cancellation notices for certain companies followed by payments the next week for the same companies. When are their executives going to know how bad they are instead of looking at stock reviews? Next move is to drive to office near Dallas and camp out until resolved. Do you think they they will plug in my $#*!ter?

This mortgage lending company has horrible customer service. They cannot be reached by phone or email.
If you try to reach a person you are shunted eventually to a non-working black hole.
When you finally tried to fix this with a real person, you got the runaround.

Do not trust your mortgage loan to Mr. Cooper.

Applied for re fi. Should be easy quick simple loan on existing customer with excellent credit history. Loan to value 12% applied in july 2020. Nothing. Oct i inquire -- receive closing documents are that off by thousands (over 10,000) in cash out, payment. Interest rate not competitive. Closing cost were outrageous. They flat out lied, deceived and tried to hold off so i would just close. Loan officer did not return calls, and when i finally got him and asked why he did not return calls for 5 days, when we are suppsed to close he said, "i have been thinking". So much better deals out there. Got a 0 closing cost and excellent cash out at another company. Never again.

My problem is similarly to the ones listed below. Didn't pay my insurance, can't find my payments, no human beings to speak with, phone call is ended by then before a resolution. I've spoken to my attorney, we are taking action.

My experience with Mr Cooper is very unpleasant. Lately by the grace of God I have been sending additional payments to my principal. First I pay my due for the month, then send additional money with clear instructions: "principal only". Every single time I have made an extra, I had to waste 30 to 45 minutes on the phone to have the payment reversed because they would take interest out of it. That includes a payment that I made today 4/19/2021 over the phone with one of their agent (principal only). The first time I thought it was a mistake but after the 4th/5th time, it is no mistake. Keep your eyes wide open on your loan... and as soon as you can, move it to a decent bank.

I have several houses and have dealt with numerous mortgage companies and banks. In all my dealings, I find Mr Cooper to be the worst mortgage company/bank. They are also involved with Nationstar, another horrible company. They probably changed their name to Mr Cooper from Nationstar because Nationstar also had horrendous reviews. They were also investigated by several state attorney generals. I'm in the process of initiating a lawsuit against the company in civil court.

We had our loan set up in 2 payments a month mr. Cooper buys our loan gives us the run around for 4 months with us inquiring every month when will our loan be in 2 payments I send in the forms all filled out correctly immediately after receiving them and still they want a full mortgage payment! Costumer service is worthless false and misleading information ask for a supervisor and still you get the same run around and they just pass you off frustrating you even more! We took pride in building our credit and mr. Cooper has messed it all up! I wish they would just give my loan back to chase!

Well, my mortgage got sold to these people not to long ago. After falling on hard times and now with this corona virus thing keeping me off work, I can tell from all these reviews that there is zero hope of keeping my home. Oh and did you know they will send a man carrying a gun to your door to deliver a message to call them? Yup, a guy wearing a gun belt and gun like a cowboy. And from what I have read about these people, it's not worth even trying to call them. I'm sorry I bought a house at all and at this time, I see no solution except to just walk away from it and rent for the rest of my life. I mean when they send armed men to you door who are not identified as police officers, these asshats are officially the gestapo. I'll sign a deed in trust and you can have the house.

This is absolutely unheard of, they took almost 3,000 out of my escrow account which put me negative and telling me it was for my closing costs. I have been calling and getting the same run around for a month and still not getting it resolved! Which of course they are making me pay more money on my monthly mortgage to get me caught up. They are telling me they had to take the money out for my closing costs which was paid obviously at the time of the real closing a year ago then changed to a different reason! I will take this to court if needed!