Mr. Cooper

This is absolutely unheard of, they took almost 3,000 out of my escrow account which put me negative and telling me it was for my closing costs. I have been calling and getting the same run around for a month and still not getting it resolved! Which of course they are making me pay more money on my monthly mortgage to get me caught up. They are telling me they had to take the money out for my closing costs which was paid obviously at the time of the real closing a year ago then changed to a different reason! I will take this to court if needed!

I got a letter from them about a mortgage that has been paid off for over 3 years and couldn't reach anyone to correct this. I understand how Me Cooper has earned their horrible reputation, my next step is to file a complaint against them with the appropriate agency

After misapplying my additional payment (again), it took 6 times of either calling or "chatting" to resolve. I finally got so frustrated I asked to speak to a manager but was told there were none on site and that one would call me back within 24-72 hours. That was 10 days ago. To add insult to injury, a late fee was applied to my account due to the misapplication of my payment. This place need to get their s$,t together

My mortgage was sold to Mr. Cooper a few years ago. I could go on and on about the piles of negative experiences. But I'll just tell one story:

August 2020. I call to ask a few questions about refinancing (trying to take advantage of lower rates). Somehow - as a part of asking these questions - my AutoPay is turned off. I, however, am not notified of this until I'm 30 days delinquent. That came with an 80(-ish) point reduction to my credit score. And, of course, they took no accountability. Several months later (and about 20 hours worth of phone calls later), I have made no progress.

(Another fun fact: when you're not engaged in AutoPay and you make a payment a few days early... well, they go ahead and take a second payment the day that your payment is actually due. Oh, and they are "unable" to undo that. So I had to issue a stop payment through my bank)

We were sent numerous mailings that they could lower our interest rate. When we called, it was not true. Trying to pay off the mortgage was difficult without any reason. Had to pay money to get a payoff amounts & then had to pay for a wire transfer. Good riddance.

Mr. Cooper is the ABSOLUTE WORST. We unfortunately our mortgage was sold to them, and they starting making my life miserable. They would call me ever day, sometimes 2-3 times a day, to harass me about payment (and we have NEVER paid late) for weeks. I called them back once, flipped out on them, and didn't get a call from them for weeks. I was finally free- then it started up all over again. Then, they call basically begging for us to refinance with them. I told them I would rather lose my house and be actually homeless than refi with them.
They still call.
Mr. Cooper is such trash.

This is the worst mortgage company I have ever dealt with. After jumping through endless hoops just to get them to process a repair check requiring their endorsement and being told they will only send a partial amount, Mr Cooper lost the check in the mail room that was meant to be mailed out me. They will not send me a replacement check and now I am stuck not being able to live in my house since Feb 15.

Mr Cooper does not care about my situation or the fact that they are a big contributor to me not being able to repair my house while my family and I (wife 6 months pregnant) have to live with Family and friends for months. All Mr Cooper care about is that I send them a monthly mortgage payment for a house we don't currently live in and they won't let me fix.

They literally rip you off! We try to make a payment then mr cooper will say it didn't go through and charge you ridiculous " reversal fees"
Our money has been in the bank everytime and they get us every month. Not just once they got us more than 7 times in one month w fees. We called our bank to verify they were not trying to take out their payment. They are liars and thieves...NOT RECOMMENDED. We wouldn't even give them the 1 star if we had a choice.

This is a lie- "A Mr. Cooper Team Member is ready and waiting to help you. Call *******432"

Phone calls, emails, nothing gets returned, let alone completed. 4 months and still waiting on a preApproved loan to be completed... 4 advisors later and no progress- this company is a joke! A circus of unprofessional clowns that have no sense of urgency, business ethics, and finishing the job! Our lives were so much better before these jokes!

Here is the email I sent to Mr. Cooper "You are very disorganized. You have stung us along for months, not answering emails, saying you've spoken to your manager about the jumbo loan back in December, telling us what our approved amount is and now all of sudden. You also said my husband couldn't be on the loan but have had him on with other companies we've applied to. I will be writing a review on you specifically and mr Cooper.

My mortgage was bought by these crooks. Their main aim seems to be messing with the escrow account (which I didn't have before because I pay my own taxes and insurance) so that they are constantly changing the amount of my payment, hoping to put me in default, no doubt. If I pay early, the entire payment automatically goes towards principle and I still owe the regular monthly payment. I have to call to get someone to change it. I'm not allowed to fill up the escrow account to avoid having it added to the monthly payment. They recently added a $15.31/additional monthly payment for an imaginary escrow 'shortfall' which is a made up number based on some random policy.
They constantly hound me to refi my mortgage. I explain that since I'm in the last 7 years of a 30 year mortgage, there's no way they can make the balance any cheaper to pay off. So a guy gave me false numbers trying to convince me that I was wrong. Not what I would call truth in lending.
Avoid them if at all possible!

Possibly the worst experience I've ever had with a lender. I have 770 credit score and needed to refinance $230,000 on a $1.25M appraisal. They could not get it done, never explained why there were delays and finally quit communicating completely. Impossible to get to management and ask for answers. Horrible experience!

I was on a forbearance plan due to an illness. I was told I didn't have to pay until that was up, but I still paid a little bit monthly. I had always been a good customer and always paid on time. Even though I was on the forbearance plan, I still paid as much as I could monthly yet they still reported me to the credit companies. You can't just change your mortgage company without changing your rate so you're stuck with a company who doesn't care whether they ruin your credit or not.

Been fighting with this company for awhile now
That send you your statement to late to make your payment on time then charge you late fee.
If you send payment early they don't put it towards payment they put it in escrow or some other account and say you didn't make a payment.
I've made 17 payments in 1 year and they tell me I'm behind.
Guess a lawyer is next step

Since day one I have paid on time and 10 years later I received a notice from the city that I owe unpaid taxes. I was very concerned and they said it would be taken care of. I have to check today but my point why did I have to make that call. I have them because my loan was purchased from HSBC. They do not know the value of NYC houses and refused me a refinance during covid because they are currently not offering it to anyone who owns their own business. Even though my record with them is flawless.

My loan was transferred from company A to Mr. Cooper. During the transfer, they got typed my name wrong through Company A clearly provided the correct name. After repeated calls and agent agreeing to correct the name, they still have not corrected and keep asking me to send proof. Why should I send proof for their mistake and their customer care is like parrot repeating the same answer.

We purchased our first home from Veterans United Home Loans with a 3.253% and then transferred us to mr cooper with a 5.125% interest rate with good credit. VUHL will pass you down to this mortgage company 3 days after purchasing a house. Our first monthly mortgage bill was $1800, and when mr cooper took over, our monthly payment doubled! After 1.10 years living at our home, we were in default. We contacted my fellow veteran agent, and decided to sell the house. We sold our house less than 2 years. (2018-2020). And got my house buying benefits back. We look forward to buying an another house next year, this time not going with VUHL and through mr cooper. Stay away from both these guys, and do your homework prior buying/signing!