Mr. Cooper

Mr Cooper is the WORST mortgage company I have ever came in contact with! The representatives do not ON ANY LEVEL have any experience in mortgage loans! They do not know what they are doing at all! I was approved for homeowners assistance. Where they paid my mortgage for up to 18 months. They literally still added late fees to my account and did not apply the money that was paid to the back to my account. I had to call them every single
Month because my account showed late as if the payments were not paid and they literally had over $27,000 sitting in their bank! I am so ready to change companies! Not to mention, the representatives hang up on you when they can't figure out your problem!

Their motive in life is you strong arm customers and finding some way to make more money.

Typical tactics: When buying loans from other companies, they close the deal such that the customer missed a particular months pay. And, then they start applying late fees on it. Any payment you pay, they just apply that to the previous month and never tell you about it. If you are on autopay, you are screwed.

They are very clever with forcing you to sign up for paperless options, so that there is no trail.

Reminders for late payment options and such never work (You have to try multiple times)

Crooks of the first kind

Mr Cooper is a company who is very dishonest. After fighting with them on late payments that were never late since we had paid several months a head so it couldn't have ever happened and we paid bi weekly so that they had the money early. We decided to just pay off the loan and we did. Then they lied many times saying that they sent our escrow back to us and lied about it for over 90 days. We finally call the Federal Government over consumer affairs and the AG office and had the money the next day. We a horrible company and full of $#*!. Never do business with them.

My escrow balance was calculated at the end of 2019. In March, I got my monthly mortgage and they said that my escrow had a negative balance of over $8,000, therefore my mortgage payment was going up over $600 a month unless I paid the $8,000. I'm an accountant and recalculated my account. I used their spreadsheet and put in the correct numbers. They had doubled the charges for my home owner's insurance, plus a few other errors. I've contacted them over and over, called, emailed... etc. No response, so I'm making this huge mortgage payment every month (when this pandemic is occurring and I have NO ADDITIONAL MONEY!) in order not to be fined for not paying the full amount. When I have gotten through to them, they have me on hold for over 4 hours, then they hang up. The people that I have spoken with don't even understand what I'm asking. They are too ignorant to do their job. DISGUSTING! I wish that I could dump them!

Mr. Cooper should be embarrassed and ashamed of their horrible slow and cumbersome business practice when it comes to returning insurance money to the homeowner. After getting hit by an EF3 tornado we have been waiting for our insurance money to be endorsed by Mr. Cooper and returned, so we can complete our projects. I. e. Roof, windows, exterior of house etc. We've had to float ourselves $60,000 while we wait and Mr. Cooper invests and earns interest on our money and creates a tone of paperwork and bull$#*! requests. They suck.

They took my home, Hold my cashier checks and said they never received payment. I called the bank, spoke to a manager at that time who told me I was up to date with my payments. This company hurts me a lot. I have been in my home for over twenty years.
This is a deceitful company, I am very disappointed.

My loan was sold to Mr. Cooper and it has been a Sh** show ever sense. I have sent my home owners proof of insurance multiple times. Ever time they say they have it then a few weeks later I get a warning again. It take 30 min to get a real person on the phone and then they have no clue what to do...run if you can. RUN RUN RUN!

Mr cooper purchased my mortgage and every since it has been a nightmare. They did not pay my hazard insurance on 3 occasions until my insurance dropped me. When I called my insurance company they refused to do business with mr cooper regardless of what I did. They stated this was not the only time they have had this same issue with
Mr Cooper. I had to get insurance at a different company with a higher premium. Now to current day. I kept getting letters from mr cooper how was already serving my mortgage... wanting me to refinance at a new lower rate. Let's just say after 12 weeks my only goal is to move my mortgage to another company. Save yourself the headache. Do not do business with this company.

I was selling my house and it was going to go past the date of my next payment. So I called them up and they said don't worry about it that there would be no late fees. Since I had never paid late before. Then right before my house closed they charged me late fees and lied to me. Don't trust this company they're always doing some shifty stuff.

In early 2021 Mr. Cooper bought my home mortgage.
From the beginning these people inundated me.
Bombarded with email, phone calls and postal pleas to refinance my loan.
I finally asked them to cease.
That did finally happen 2 months after I asked more than once.
Now at the end of 2021 they have sold my loan.
They sent me no notice about it.
They had no information on the website about where it went.
It is obvious that they couldn't harass me into another loan, so they sold me off.
If you can at all help it, stay away.
If you are thinking about this company, runaway at full speed.

The employees do not care or have any empathy for customers. I have called several time to pay my monthly fee, have been on a 3-persons phone call with my bank and Mr. Coopers escalation department. They somehow cannot find the account after verifying all of my information with the bank directly. My bank is Nusenda Credit Union, one of the best out there. No customer representative has cared to solve the issue and only care about adding fees so that they can collect more money. I have sufficient fund in the account, they say they do not take Debit card payments anymore but I was able to process one in February with no problem. That would make my nightmare of talking to people who don't care go away. They would have my money! I'm literally just trying to give them my money and they will not process my payment. They simply do not care that I have struggled and had many inconveniences with their service, app, and online website.

We asked for help when my husband got sick in the hospital with COVID. They allowed us to pause our mortgage with the promise of helping. When It came time to pay the piper they did nothing to help and only option was a lump sum payment. Definitely going to refinance away from this company.

With the continued risk of the covid-19 virus going around a whole lot of people are out of work, with my husband being one of them. I get countless number of emails from Mr. Cooper saying they will help at all costs with our mortgage. Well my husband called today 3/23/20 and was on hold for 2 1/2 hours. After such a long wait he finally got to talk to someone. We explained the situation & the guy said they can not help in ANY way. He said we can just be late & accept the late fees. They say they will help but it's a front to make them look good. It's so sad at a time like this when so many people are out of work the first place you can be safe in can be taken away from you. God help this company.

I was purposely dragging out paying off my loan until they paid my taxes on my home in October. They took my payments, applied them to my principal, and paid off my home early. They will not reverse the payment, now my escrow is tied up" until they release it" leaving me to pay 2400 dollars out of my pocket in 6 weeks. Please report them to the FBI for mortgage fraud. I just did, and the Consumer Financial Protection Bureau. The Better Business Bureau doesn't care, nor does the FTC. They have thousands of complaints, that was why I was dragging out my payments because of all of the complaints. They will find a way to steal your money

We have auto pay set up, they keep saying the account is wrong however the bank and I have confirmed it is right. They keep calling but will not fix the issue leaving me with late payments and fees. Someone from their company went in my account and changed my statements to be paperless then tried to say we did that and its our fault for missing. They also paid our taxes, late, without notice and said we did not have the funds in the account which we did and that put us $2,000+ behind. They just added it to my monthly payment. They took $400 out of my account which I had the statement for and they said they never did and dont see it on my payment history. They have been taking money and not applying it to my account!

Cyber attack to Mr Cooper data. Called to see if I was impacted or the result of the impact. Transferred 3 times as no one could answer. Hard to understand customer service reps as they had very thick accents! I do not know if I was impacted or how after 3 phone calls! Customer Service is terrible!

I had a mortgage with them and in the first three months it went up $200. They bought out my original loan and when I did research I already had a bad feeling because they had bad reviews and changed their name. The will continuously try to look for anything to raise your escrow. I even put in extra money for my escrow and it took me getting consumer protection involved to get the money to post. I since refinanced my loan to get away from dealing with them.