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Meg S.

  • 1 Review
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Finance

Member since June 2020

  • Review

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1 Review by Meg

6/1/20
My escrow balance was calculated at the end of 2019. In March, I got my monthly mortgage and they said that my escrow had a negative balance of over $8,000, therefore my mortgage payment was going up over $600 a month unless I paid the $8,000. I'm an accountant and recalculated my account. I used their spreadsheet and put in the correct numbers. They had doubled the charges for my home owner's insurance, plus a few other errors. I've contacted them over and over, called, emailed....etc. No response, so I'm making this huge mortgage payment every month (when this pandemic is occurring and I have NO ADDITIONAL MONEY!!!) in order not to be fined for not paying the full amount. When I have gotten through to them, they have me on hold for over 4 hours, then they hang up. The people that I have spoken with don't even understand what I'm asking. They are too ignorant to do their job. DISGUSTING! I wish that I could dump them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Meg Has Earned 4 Votes

Meg S.'s review of Mr. Cooper earned 4 Very Helpful votes

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