ChaseReviews 505

My recent interactions with Chase Travel have been disappointing. On multiple occasions, including August 19,2025, I contacted support to cancel a flight and request documentation. The supervisor I spoke with refused to assist or provide a call reference number, citing vague policies without explanation. This lack of transparency and unwillingness to help made it impossible to document the conversation properly. The overall tone of the call was dismissive, and similar issues occurred during a prior call on August 4. These experiences reflect a troubling pattern of poor service, unclear policies, and limited accountability. Chase's reliance on outsourced call centers may contribute to communication challenges and inconsistent support. I hope Chase reevaluates its customer service approach and prioritizes professionalism, clarity, and responsiveness—especially for travel-related concerns.

You owe me $15.00, invalid Mastercard sent, the numbers are in numeric sequence How many times do I need to send this

This bank sucks on so many different levels. DO NOT USE them with your 401k's or investment banking. They have had my money for a year and gained $3.11, and then when I take out my $100K account to transfer it to my new work 401k, they have taken over a month, and only because I called today. I want to talk to senior management, but of course... you cant. Please don't make the same mistake I did and waste a year of getting better money on your return.

Chase is not a company; it's a scam. I was pre-approved for a Sapphire Preferred card, and after a hard pull, I was approved and given a digital card while the physical one shipped. I made four purchases at grocery stores and a sandwich shop. After three days, they closed the card without reason, and every employee was either too clueless or rude to help. This isn't a bank; it's a trap that will hurt your credit and waste your time.

I am extremely frustrated with my recent experience at chase bank. I issued a check for $100, but it was incorrectly cashed for $1,000. This error has caused significant inconvenience and financial confusion. The manager blamed the eligibility of the amount [the numbers part] but it is also written out in as required in [words]. I urge the bank to improve its handling of such errors and ensure better accuracy in transactions.
I would rate this bank a zero [0] if this was an option. It's been hell since I opened my account less than a year. Worst decision I ever made.

Worst bank I've ever had! Bad for business, and if you are wise, you will change banks, or NEVER use Chase. Their good reviews are absolutely fake! Save yourselves the headache. Not even good with simple banking,, and customer service is horrible. They play like they can't comprehend English.

I have had a chase card for some fifteen years, for the last five of those years I have been using the same computer for on line contact with Chase. Recently, when I log in, I get a message saying that I am logging in on a new device and must identify myself. I go through the nonsense to get logged in and have told Chase numerous times that I am not on a new device, nor have I changed my browser. They ignore me and I continue to have the same issue logging in. Not willing to do business with one who will not address my concerns, I am going to pull a Hank Snow and I am moving on. Good by Chase.

So from nowhere, Chase decided to end 18 years of relationship with them and close my personal checking account and all my personal and business credit cards with them (9 in total). All this is just weird and here are some reasons:
1- they closed everything except my 10-year business checking account.
2- they approved me for Hyatt Business at the beginning of the year. I just finished the normal and extra spending on it. How? Legit business expenses.
3- never miss any payment and pay everything fully.
So of course no reason in the letter, from a banker on the branch, or a supervisor on the phone. I was trying to think about the reason behind that and the only thing that comes to my mind is getting a lot and large zelle transactions to my business account. Those are actual business transactions. But they didn't close the business account ‍
I just want to share this with you guys and let you know. It seems to be a lot of people were targeted by Chase and they are closing a lot of accounts from what I just searched lately.

They have scammed a lot of good folk money and it's really sad bcos they all put faith in them for results to get none above help with money reimburse Visit Reguls.online for reimbursement assistance

Shred your Chase debit cards and close them quickly
As a Sapphire Card holder, we have learned through our own experience the last couple months that Chase debit cards are not protected by Chase AT ALL! While we both held debit cards that we never used, SOMEONE in Saudi Bank overseas was able to obtain both our numbers 2 years later and without having to use the 3 digit code number...made a charge against both cards within seconds of each other. Even though we called them as soon as it happened, here we are month and a half later, and their fraud department is still in denial and we continue to waste time. Chase is not worth this aggravation. Time to search alternative Banks.

Date of experience: February 14,2024

2 hours for certified a document is 1 persons to do this job is one client two hours they should have more people in the bank to do certifications of documents for the client

After being robbed and having my cards used against my will, Chase sent me on a 4 month long absolute nightmare with their despicable fraud department. Mismanagement out of control, unprofessional contact, and a complete dismissal of circumstances. Every single element was in benefit of them. There conclusion on my case wasn't based on the facts of the circumstances, but on ridiculous semantics that exist due to their own advice to me on how to proceed. Ernest, the account specialist who handled my claim, blatantly lied to me on several occasions. Disregarding evidence, testimony, dodging all attempts at meaningful contact. Giving advisement for settling issues, only for those things to be turned around against me, even though it is circumstances THEY created knowing the situation full well. It's all too convenient. I would recommend never working with these people, and as soon as this is resolved I plan to immediately terminate all business with Chase for the rest of my life.

Just received this card. Here is what is wrong.
1. They promise one thing before you apply, but when the card came the rewards are different
2. The site is well organized on the first sight but wouldn't allow me to set up an automatic payment
3.I called for help and waited for 25 min before someone in another country answered the phone. This person wasn't able to help me so he just switch me to the waiting music. Another 20 min later I gave up and decided that this card is not worth it.
Good thing is that I don't have any banking with this bank.
Not a pleasant experience. Don't recommend it.

BEWARE that Chase credit card(s) charge a "transaction fee" for any purchase made other than US dollars! Per Chase, this is due to their 'no annual fee' card(s). The representative was completely unaware that other credit card companies such as; DISCOVER and CAPITALONE do NOT charge this fee!

Chase is no good. They don't treat their customers well. They won't give you a credit line increase no matter how long you have had accounts with them. Dont apply for any credit cards with Chase. Go to citi bank, Discover or American Express, Synchrony Bank.

I lost my job and couldn't pay the bill. I called them to see if they could give me some extra time or lower the payment temporarily until I get my income back. When I first contacted them, they offered a plan for me to lower my payment for a few months. Then, when I called back a few days later, the plan no longer was on the table for unknown reasons that they wouldn't explain.
They refused to help and they were the only company I had an issue with. I have credit cards with other companies and they had plans available that allowed me some time to get back on track. Chase doesn't care and just wants the full amount or they will sue.
I've been a customer as long as I can remember and this is horrible of them.

Always reporting my card in stolen without my input reply to the text the send still report my card in stolen was with them for 4 months and had 10 different cards from them since then costumer service have attitude's and management is just as worst would not recommend this bank to anyone

Recently I was scammed into paying on an old credit card debt from over 15 years ago by some scammer who had all my personal info and of course was with a fake company. After the fact and a little research I was duped into paying over twice what the original debt was by this scammer who was using scare tactics saying I was gona be sued, so thinking I was doing the right thing I payed! So original debt still remains and I'm out over 2200.00 because chase wont lift a finger and get off their lazy $#*! and investigate anything! After 2 disputes, numerous calls to their so called " dispute" department, all documents showing the company is fake so clear a toddler could tell it was a scam, and even a police report stating the company is fake! Chase says it's a valid charge and I have nothing! Stay away from CHASE they support fraudulent scammers and put their customers LAST!

$84,500,000,000 Exits JPMorgan Chase, Wells Fargo and Citigroup in Three Months As Depositors Take Flight

Three of America's biggest banks just watched $84.5 billion worth of deposits disappear in a single quarter.

JPMorgan Chase, Wells Fargo and Citi all recorded an outflow of deposits in Q3, according to each bank's most recent reports.

JPMorgan Chase's new Q3 earnings report details a $31 billion decrease in deposits from $2.387 trillion to $2.356 trillion. Wells Fargo reported a $7.1 billion decrease from $1.3474 trillion to $1.3403 trillion, while Citi recorded a $46.4 billion drop from $1.3199 trillion to $1.2735 trillion.

I am sorry but Chase Bank is losing many business customers in Charlotte, NC and the Carolinas including myself, Valerie Bocz.

Reason: I sent a complaint to Jamie Dimon, President and CEO of Chase Bank concerning a Chase Bank Credit Card FRAUD with Israeli companies on 9/28. I also sent a complaint to the following: Executive Office (Mail Code OH4-7120), 3415 Vision Drive, Columbus, OH 4321. This was a waste of time and effort.