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Claim Your BusinessChase has a rating of 1.34 stars from 529 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Chase most frequently mention customer service, credit card, and bank account problems. Chase ranks 299th among Banking sites.
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Desk crista,^ Convincing Bullet Points -Ability to pay another person utilising chargeback claim management -Full protection against fraudulent transactions or unauthorized purchases using the chargeback claim system -Ensuring that payments are secure and safe with opt in enabled electronic safety measures -Access to potential refunds if a payment fails due to merchant breach of contract -A dispute resolution service for resolving customer complaints
I have a business account that was closed since Oct-23 until now Feb-24 my money worth $2500 is still not returned. Called them countless times but different representative says different status. Too dismayed about how they handle my issue. Now, it's just a waiting game and not letting up. I feel so frustrated.
I have a business account that was closed since Oct-23 until now Feb-24 my money worth $2500 is still not returned. Called them countless times but different representative says different status. Too dismayed about how they handle my issue. Now, it's just a waiting game and not letting up. I feel so frustrated.
Recently I was scammed into paying on an old credit card debt from over 15 years ago by some scammer who had all my personal info and of course was with a fake company. After the fact and a little research I was duped into paying over twice what the original debt was by this scammer who was using scare tactics saying I was gona be sued, so thinking I was doing the right thing I payed! So original debt still remains and I'm out over 2200.00 because chase wont lift a finger and get off their lazy $#*! and investigate anything! After 2 disputes, numerous calls to their so called " dispute" department, all documents showing the company is fake so clear a toddler could tell it was a scam, and even a police report stating the company is fake! Chase says it's a valid charge and I have nothing! Stay away from CHASE they support fraudulent scammers and put their customers LAST!
Products used:
Wont be using CHASE after 13 years!
So I went into my local branch here in ******* and worked with a "personal" banker to get a trust account setup so that I could take advantage of CD rates. But after weeks of missed appointments, goof-ups when he tried to scan and/or email documents to central processing and LOTS of hour-long calls to offshore customer care to fix his mess-ups, I finally have a checking account, which I will use to ACH transfer the funds to another bank ASAP. I don't blame the lazy banker for all of the delays and wasted time, I think half of it is how big and cumbersome Chase is.
The customer service people are horrible. They don't know what they're talking about and have no interest in helping me out anytime I have an issue. They seriously need training.
Shred your Chase debit cards and close them quickly
As a Sapphire Card holder, we have learned through our own experience the last couple months that Chase debit cards are not protected by Chase AT ALL! While we both held debit cards that we never used, SOMEONE in Saudi Bank overseas was able to obtain both our numbers 2 years later and without having to use the 3 digit code number...made a charge against both cards within seconds of each other. Even though we called them as soon as it happened, here we are month and a half later, and their fraud department is still in denial and we continue to waste time. Chase is not worth this aggravation. Time to search alternative Banks.
Date of experience: February 14,2024
If I would have known a 10 day hold would have been put on my check for 2900 I would have waited to go into the bank or cashed it somewhere else.
The check was from Tesla, Chase has been receiving my direct deposit for the past 2 years. The most $#*!ed up part about this the customer service agent told me to tell my daughter happy birthday. Like a 5 year old will understand why her father didn't bring her what I said I would because a bank flagged my bonus check from Tesla
Received a new card then as required used the chase app to verify receipt of the card next day emailed you have to call us to verify. Tried to access the letter but of course it wouldn't download. So then I send them a message I'm not calling and sitting on hold for 30 mins I already verified the card. Can't you just leave me alone. So then they cancel my card because they are vindictive. Going to close my account today and move to another garbage bank not capitol 1 who snitchea on you to the govt you can't trust anyone in this world
Products used:
Back account
After being robbed and having my cards used against my will, Chase sent me on a 4 month long absolute nightmare with their despicable fraud department. Mismanagement out of control, unprofessional contact, and a complete dismissal of circumstances. Every single element was in benefit of them. There conclusion on my case wasn't based on the facts of the circumstances, but on ridiculous semantics that exist due to their own advice to me on how to proceed. Ernest, the account specialist who handled my claim, blatantly lied to me on several occasions. Disregarding evidence, testimony, dodging all attempts at meaningful contact. Giving advisement for settling issues, only for those things to be turned around against me, even though it is circumstances THEY created knowing the situation full well. It's all too convenient. I would recommend never working with these people, and as soon as this is resolved I plan to immediately terminate all business with Chase for the rest of my life.
Tip for consumers:
Do not trust them with your money. If you ever work with the fraud department, NEVER work with a man named Ernest-disgusting behavior.
My wife had an account with substantial deposit and her account got hacked…she reported it immediately after the first fraudulent transactions and it took chase 4 days to put a stop on the account at which time in excess of £600 was withdrawn and only stopped after my wife gave up and transferred all the cash from chase. It then took them days with stupid messages about how much they care and that they will start investigation…a week on with no refund and no response to our complaint except 'the relevant team is loooking into it'. Absolutely disgraceful, unprofessional, incompetent and totally untrustworthy
Chase is no good. They don't treat their customers well. They won't give you a credit line increase no matter how long you have had accounts with them. Dont apply for any credit cards with Chase. Go to citi bank, Discover or American Express, Synchrony Bank.
I have purchased 4 pair of glasses because the prices were so reasonable. The service was middling'; sometimes efficient and on time, sometimes my order just seemed to get lost on delivery. Now the quality of merchandise; do not buy their wire frames or frameless. They are very poor quality, bend extremely easily and within a couple of weeks they just don't stay on without a strap. There are also many frames they cannot seem to fill a prescription with the filters and other requirements. I have called them twice and they just don't understand or give me all kinds of excuses which I know are bogus.
Tip for consumers:
Buy with caution and only plastic frames. Large and xlarge frames are very limited as to prescriptions and filters. Very confusing algorithms when selecting product.
Products used:
sunglasses, bifocals, progressives
They have scammed a lot of good folk money and it's really sad bcos they all put faith in them for results to get none above help with money reimburse Visit Reguls.online for reimbursement assistance
I lost my job and couldn't pay the bill. I called them to see if they could give me some extra time or lower the payment temporarily until I get my income back. When I first contacted them, they offered a plan for me to lower my payment for a few months. Then, when I called back a few days later, the plan no longer was on the table for unknown reasons that they wouldn't explain.
They refused to help and they were the only company I had an issue with. I have credit cards with other companies and they had plans available that allowed me some time to get back on track. Chase doesn't care and just wants the full amount or they will sue.
I've been a customer as long as I can remember and this is horrible of them.
BEWARE that Chase credit card(s) charge a "transaction fee" for any purchase made other than US dollars! Per Chase, this is due to their 'no annual fee' card(s). The representative was completely unaware that other credit card companies such as; DISCOVER and CAPITALONE do NOT charge this fee!
Cashiers check locally drawn on ten day hold? Won't call to verify lie and say the issuing bank didn't answer. Foreigners on customer service. Will never use this bank to deposit again. Made a ******* deposit not even 200 available until January 5. Called fifth third issuing check and they cleared it.
Tip for consumers:
What’s the point of having a bank account if you can’t access YPUR OWN MONEY!
Products used:
Checking acct
I had The worst experience I have ever heard with any banks. Chase is not loyal to the customers. On the other they will illegally freeze your account and then give the money in your account to a third-party without your consent that was the worst I ever had and then I found out what they was illegal. They don't care about the consumers that's why I would never ever used their services
They close your account for no Reason, they slap you with intrest rate really high soon they see your balnce is high,they even close your credit card processor if some body dispute their charges,very bad experience as a personal and business account,worst ban ever known lot my frornds are disjointed with their un professional customer services.
Just received this card. Here is what is wrong.
1. They promise one thing before you apply, but when the card came the rewards are different
2. The site is well organized on the first sight but wouldn't allow me to set up an automatic payment
3.I called for help and waited for 25 min before someone in another country answered the phone. This person wasn't able to help me so he just switch me to the waiting music. Another 20 min later I gave up and decided that this card is not worth it.
Good thing is that I don't have any banking with this bank.
Not a pleasant experience. Don't recommend it.
Tip for consumers:
my conclusion is to stay away from companies that don't employ Americans
Products used:
credit card
I have just spent 3 hours trying to login to Chase bank to make an auto payment. The password isn't working... they sent me a code. That doesn't work... now my user name doesn't work. I am unable to speak with customer service. They have hung up one me twice after I was on hold for 25 minutes. This bank is not customer friendly. Also I have been getting emails that a company Lift has been charging to my account and I need to speak to someone about this..
A mi esposo l dieron una tarjeta de crédito de 500 y según te regaban 200 pero tenían k gastar los 500 para que te dieran lis 200 fue una bil estafa porq la tenemos desde febrero y la tarjeta no se uso mas desde ese mes pagando 100 cada mes y esta fecha debo 420 todavía me enoje mucho por el robo y para no joder el crédito de mi esposo lo pague ayer mismo a ver k me van a cobrar después oh me darán cargos por pagar en su totalidad es el peor banco de mierda que hay jodiendo mintiendo basura de banco y los agentes bien entrenados para su comisión
Chase used to be an excellent bank that you could rely on when unscrupulous companies scam you but not anymore! Went to them about Frontier's.01 Wild Pass agreement that never existed and all they said was you signed the agreement. I explained that the company didn't honor the agreement and submitted about 47 pages of evidence as they suggested to be told again I signed the agreement.
What a waste of time!
Products used:
None
Always reporting my card in stolen without my input reply to the text the send still report my card in stolen was with them for 4 months and had 10 different cards from them since then costumer service have attitude's and management is just as worst would not recommend this bank to anyone
Tip for consumers:
None
Products used:
None
I have a hold on my account even though they already got the funds. Went to the branch and they were not very helpful. The first person who took care of me was so rude and told me he didn't have time for me today that he will call me. Proceeded to send me to another non helpful collegue. Worst experience. Can't wait to cancel this account.
I'd rather use my other accounts that keep having to call customer service as my only means to get back into my account. This is happening after basic things like when I log back in after opening a new account, or when I refresh/have to reconnect QuickBooks or iBank. This has happened maybe 4-5 times over 1-2 months. I'd rather take my business elsewhere than keep having to call customer service. Anyone under the age of 50 does NOT want to have to place phone calls for YOUR customer service issues. I have NEVER experienced this with any bank I have ever worked with, and it is driving me away from yours
So I'm cleaning my husband's truck and I come across a chase envelope and many more. Yet only one has a note on it. How strange is that! I'm sorry as many bank withdrawals and transactions I've made I have never seen this. So why is this woman that works at one of your branches writing notes on my husband's envelopes telling him she hopes he has a great day! Does she do to all her customers. Is this a policy that you allow your employees to do?
Chase online; credit cards, mortgages, commercial banking, auto loans, investing & retirement planning, checking and business banking.
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