Nowell O.

I lost my job and couldn't pay the bill. I called them to see if they could give me some extra time or lower the payment temporarily until I get my income back. When I first contacted them, they offered a plan for me to lower my payment for a few months. Then, when I called back a few days later, the plan no longer was on the table for unknown reasons that they wouldn't explain.
They refused to help and they were the only company I had an issue with. I have credit cards with other companies and they had plans available that allowed me some time to get back on track. Chase doesn't care and just wants the full amount or they will sue.
I've been a customer as long as I can remember and this is horrible of them.

I have ordered from rockauto.com many times over the years. I have a collection of about 25 magnets they send out with the orders. That is a really nice touch and the magnets are high quality with classic cars pictured that are built from Rock Auto parts.
I have never been sent the wrong part. Any returns I have had were my own mistake, so I used the self return option and paid for and printed the return label right through the website. It was really convenient. Shipping has always been quick and the prices are always lower than the brick and mortar shops in my area, even after the shipping cost.

You can't even get them to respond after sending them your company information to place wholesale orders. Unprofessional and wasted my time. I even filed a BBB complaint and they ignored it.

You can't even get them to respond after sending them your company information to place wholesale orders. Unprofessional and wasted my time. I even filed a BBB complaint and they ignored it.

The Url checker shows my website is a month old although it is well over 2 months old. The Webroot browser extension which uses the same data to show the security rating of websites is basing its rating off the same incorrect information.
If you cannot show accurate information about a website, then you shouldn't provide that service. It could potentially cause a business to lose sales. Worst thing about it is there is no one to contact who will actually try to help or explain. There is an automated submission system that gives unrelated canned answers. Not good!

I have been an Amazon customer for many years and I am now a business owner and buy a lot of stuff weekly on the Amazon Business site. Searching for products have become overwhelmed with strange sellers. There is a lot of international sellers, which is great, but its very easy to order something and wait a couple weeks for it to arrive only to find it was shipped from China and will take much longer to arrive. I have learned to check where the item is coming from and look at the expected delivery date, but many people don't look for that. My wide fell victim to it recently when she ordered a chair only to find it was coming from China. The order was actually sent to the wrong address, so someone on the other side of the country received a free chair I suppose. :) I followed the tracking until it was delivered. We were refunded promptly, so no complaint about the refund process. It was right-on.
The search results are scattered with "sponsored ads" that are out of place in the results. The search results usually will sort properly and sometimes do not. If you sort by price low to high, for example, it will not actually do it all the time.
The feedback system has broken. I have had sellers cancel my order and them lie about the reason. How do I know they are lying? They cancel the order with the reason "cannot ship to the address given, please reorder with the correct address". Then you go to reorder, thinking you made a mistake, and surprise, surprise, they raised the price of the item. My address has not changed and I order regularly. When I wait the three days, which is required before you can leave feedback for a cancelled order, there is no option to leave feedback for the seller. I contacted customer service. They were very nice and forwarded the problem to tech support, but the problem remains. When I look at the profile for that seller, it shows they have 5 star, 4 star, and 3 star reviews. But if you try to look at the 3 or 4 star reviews, the page shows an error that there are no reviews matching the criteria. It's like the reviews that are not 5 star are blocked. It's not cool. These sellers need to be kicked out. I am tired of dealing with this type of thing. You get it a lot on Ebay, but never had a problem on Amazon until the last year or so.
I hope something is done about the problems at Amazon, because they are going downhill fast and they may have just lost a regular customer who buys a lot of stuff.

I filed my dead mother's taxes for 2019 and made the mistake of leaving her address as the mailing address. Her house had been sold so her tax return was sent back to the IRS as undeliverable. When I realized my mistake, I checked the status of the refund through the IRS website. It gave me specific instructions on how to get the mailing address changed. Call a number, give the representative the reference number displayed on the screen, and have the taxpayer's SSN ready and all the tax return information.
I waited for 45 minutes and finally got someone on the phone. They did absolutely nothing to help. When I mentioned the status screen from irs.gov and that it gave me a reference number, he acted like he had never heard of such a thing and never even asked me to repeat it to him. I had previously entered my mother's information into to the phone before I got through to an agent and of course, I had to give all that to him again.
He asked for my name. I told him my name and that I was her son and the one who filed her taxes and I simply needed to change where her refund is mailed. I explained she was deceased, which it will clearly show on her return. All he told me was that I wasn't authorized on the account. I asked who needed to call and he said he couldn't tell me because I wasn't authorized on the account. That is all he offered.
So, I guess the IRS is running a scam where if you file taxes for a dead relative and the check is mailed back for whatever reason, they will keep the tax return.
- It is obvious, by the fact the return was mailed back, the return needs to go to a different address.
- The check will be made out to my mother, so all we can do is deposit it into her estate account.
- So to just keep the check and refuse to send it to the correct address is ridiculous and criminal.
- The status screen at irs.gov said absolutely nothing about an "account" or having to be authorized on it.
Only options are to write a letter and hope they respond or sit on the phone for another 45 minutes and demand a supervisor. This is not what paying taxes should be like. It's a childish nightmare every year having to deal with this worthless organization.