Chase

This is by far the worst bank I have ever banked with. They have taking over 1000 dollars in fees. When you deposit a check they keep your money for 7 whole days and won't even allow you to cancel it. This bank is basically robbers rob you of everything they can by adding outrageous fees with no limit. I would try a different bank with less fees.

Usually take multiple calls to get anything done. Language barrier is probably the biggest issue, followed by unknowledgeable service representatives. Lying and repeating the same company line is not considered a resolution...I guess just hanging up is their idea of satisfaction

I've been with Chase since it was Western Mutual Bank. Never had any issues till just two weeks ago when my account was compromised, someone tried depositing checks online and doing online withdrawals. When I called Chase to get an update on what's going on sorry to say they have no idea about restricted accounts or why the new accounts were restricted. I also had a verbal password never once did the representative ask me for it for all I know I could be talking to a non Chase employee. All those years I've been with them this is a big disappointment instead of helping me they took easy way out by closing my account after opening two new accounts that tells me their staff doesn't have the right training and not professional at all. But the branch staff I dealt with in person were wonderful love them.To anyone wanting to open a account at Chase do your homework first. Goodluck.

I've had chase for over three years now. They've always... Sucked. But it was more of a "bearable" suck. However up until recently I've never had so many problems... My new job I started Jan 31st of 2023, and so far every single direct deposit check I've gotten. Is on hold or pending for a week AFTER payday... Every time I call the answer is the same "you haven't received those funds yet". My company's bank... It's also Chase... So my own bank can't seem to be able to direct deposit into one of it's own accounts, What irritates me is the incompetence... I got paid today, yet my paycheck still hasn't come through...

It is almost impossible to contact a customer service representative. I was sent around and around on the robot until I pushed several buttons. This happened three times until I was finally told to press "000" to get a representative. What infuriated me is that THEY owed ME money. After double speak from the rep, they finally conceded that I would get my money back, but that it would take 10 business days, which means nearly two weeks!

Chase is a piece of $#*! bank. I had an account with them for a long time. Out of nowhere I get a letter saying they are going to close my account for no reason. No explanation given. This was about 8 years ago. On my Amazon Prime account it said I could get savings if I applied for an Amazon CC. I did and got approved for $11,500.00 limit. I used it to get the discounts for a couple months on Amazon. I used about $1000.00 worth of credit and then got a letter in the mail saying the card is through Chase Bank and they are closing my CC account down for no reason given. What a joke. I have an almost 800 credit score and have never missed a bill or payment in my life. They treat people like crap for no reason. $#*! Chase Bank.

Opened a few business accounts for rental properties.

-Constantly denies Zelle payments and locks you out of your account, even when it's only a few hundred dollars

-Phone support is nearly useless. You'll get bounced from one department to another as almost no one has the sole power to fix issues. You'll spend over an hour or two to get your account unlocked

-Bill pay failed to deliver a check. They don't track it and will just make you do a stop payment, holding everything up

Useless for business banking.

After I discovered 2 frauds on my credit card bill I immediately called to report it. The frauds were temporarily removed but later put back on my account with a reason that since I didn't report a small charge from a grocery store too that they consider that as proof that the two other charges were valid. I'm 100 percent sure that those other charges were not made by me but they're still holding me responsible to pay them. Chase fraud protection is either a total fraud or is totally incompetent. They wouldn't even bother to see if a $1305 charge if it had my signature or not. Perhaps it's time for a class action law suit against this bank. Justice is due

I have been with chase since I was 15 years old. Every paycheck I ever received has gone into that account. I haven't had much work during the pandemic. I just recently got a gig that pays once a month and mails checks. I deposit my 1st Wells Fargo check (not International bank of New Bum$#*!ton.) You would think this would be a pretty simple transaction. 1-3 business days max. Nope, 10-day hold and restricted my account until the hold clears. I also received notice that my account can also be closed if this goes bad. TLDR: My bank is threatening to close my account if my paycheck from my job doesn't clear.

By far the worse customer service I have ever had. It is impossible to contact a person the automated system just sends you around in circles not answering any sort of complex questions. I see why their rating is so low, and I honestly wish I could give 0 stars. Last time I get a chase card, and I will be canceling.

2 years ago Chase had the best website on the internet, in the past year they have become the worst website! Continuous messages stating "This part of our website is not working now!" and just dropping the connection altogether. Never replying to messages and only apologies from their customer support!
If it wasn't so hard to change banks I would have been gone a long time ago. I am getting close!

Chase's website is well designed and easy to use, for bill pay and other purposes. This is the best part of the Chase customer experience.

Chase has taken over several banks, in my case Washington Mutual. The level of customer service I've encountered has deteriorated markedly. For example, Chase now makes it *really* hard to talk with a human on the phone. When you finally get to a human, you're likely as not to reach someone who'll waste your time, and may steer you wrong. You're also likely to receive wrong information in person. The company has also tightened severely Wamu's criteria for free checking accounts.

Ive been with chase for 2 years and out of my 25 years of living in the united states they are the worst bank service ive had. I don't recommend anybody uses chase especially if you are a small business owner.

My wife had an account with substantial deposit and her account got hacked…she reported it immediately after the first fraudulent transactions and it took chase 4 days to put a stop on the account at which time in excess of £600 was withdrawn and only stopped after my wife gave up and transferred all the cash from chase. It then took them days with stupid messages about how much they care and that they will start investigation…a week on with no refund and no response to our complaint except 'the relevant team is loooking into it'. Absolutely disgraceful, unprofessional, incompetent and totally untrustworthy

My new United Club Card arrived after a couple of, weeks but my benefits weren't kicking in. It took me a couple of weeks more to figure out that an error (not mine) on the Mileage Plus number was the culprit. The service rep told me it would take 7-10 business days to be corrected in their system. I politely escalated and reached a supervisor who was unable to help in any way and gave me a snail mail address for directing any further complaints. I feel bad for the agents who are put in such an absurd position trying to deal with customers this way with a card with such a high annual fee.

Think twice before getting an account at chase if you're planning on changing your name later on. This bank has made the process extremely difficult. I was told over the phone that I needed to walk in to chase bank to change my name. The closest bank was an hour away but they gave me no choice. I go to the bank and they tell me they can't help me. I have to submit the form online or by mail. And then the online form gets rejected because you have to print it out and sign it instead of digitally signing it. What a joke. I had my name changed at my other banks within two days. It's been more than a month with chase.

I have 9 accounts with Chase and I am a Veteran that does a lot of business with this institution. They charge $5 fee if you have too many transfers from 1 account to another and would rather lose all of my business than to refund the fee. Blown away.

This is the first time I will be leaving a negative review for any company ever and after my experience with this bank's credit card department, I can confidentially say it's the worst bank in the world! I wouldn't even recommend them to my enemies! If there's a rating below 0, it's what they honestly deserve!