Mr. Cooper

Worst experience!
It seems like they just don't want you to set up biweekly payment!
I sent out the biweekly autopay form they needed 2 times already and they have been rejecting it with some silly reasons. And you won't get to know the reasons until you call the customer care and ask why the biweekly payment is not set up yet.

Mr Cooper called me May 24 and stated it was a good time to refi my loan. Today is August 19 and final had my closing day schedule but 2 hours before I get a call that the loan processor forgot a document so we could not close. The loan processor Shvante Birdow is the worst. She never returned any emails or phone calls. I had to track down a manager which took until July for a return call. I shared with him all the negative reviews I was reading and he assured me that wouldn't happen. But here we are today with the same problem as 300 other people. I'm starting the process of doing a refi with someone else
They crazy thing they called me to start this process.

Well Mr Cooper handles insurance claims pay outs terribly. I would of never had my house done if I relied on them to pay me my money to fix my house. I was so far out of my pocket to finish my house it was ridiculous. The insurance only paid to patch my house back together. My house was built in 1956 and patching it back together was not an option because the city made me repair it up to code. Electric, plumbing all the studs and furing strips A/C dry wall roof windows so my house is completely new. Far from the cost of what insurance paid me. They play a game with your money you have to do circus tricks for your money while your contractor has to work slow cause you run out of the insurance money to pay him and cash out your 401k sell your boat and work more than usual to pay the off set till they give you your money to pay the contractor so it cost me double the amount the insurance payed me so beware if you have something happen to your house and wait for Mr. Cooper to pay you your money to fix your house

My loan was sold to Mr. Cooper a few months ago and it has been a complete nightmare from Day 1. I tried to set up bi-weekly autopay with them, which I had with my last company and never missed a payment or had any issues. I had to pay one month in advance (basically 2 mortgage payments). I did this TWICE, and they still couldn't figure out how to get it set up. When they asked me to advance pay a third time, I refused because I don't want anyone this incompetent with access to my bank account. So I set it up through my bank instead. But they didn't credit the payments correctly, then reported me late and tanked my credit score, when they had the money but just hadn't applied it! If you have a choice, DO NOT do business with these incompetent people! All the trash reviews all over the internet are for very good reason!

My loan was sold to Mr. Cooper shortly before I was laid off from a job. I requested that they work with me while I was looking for a new job. It is impossible to talk to someone - you just have to electronically message back and forth. They requested vast amounts of information and documents to be uploaded - tax returns, paystubs, etc. After months of back and forth, the answer came back that they wouldn't work with me because "default is not imminent." How would they know that from looking at the past?! I was telling them I have no income in the immediate future! At any rate, it was a horrible experience. My credit score took a gigantic hit because I missed a few payments. It all could have been avoided if they had worked with me for a very short period of time. Luckily I have refinanced with another company who seems to have humans working there.

Thought we obtained a fixed mortgage thing again with this company. They do these " analysis" once a year based in this a year ago they have us a check for roughly 7k saying we were paying too much into escrow. Now one year later they saying we owe 7k. They are the ones that did this " analysis " They obviously made a mistake last year when returned the overpayment and now we are paying for it. We are now paying more than we did when we initially obtained the house. Furthermore, I cannot speak to a live agent because the phone rings and rings. The virtual machine keeps picking up and get this the projected increase by 2024 is an addition 2k on the mortgage they didn't noticed me in my f the change when I went to my bank all my savings where gone to pay this undercharge. We are at a time every penny counts run run fast

I paid off my mortgage in 2017. I just found out that they never submitted the release of lien paperwork to the County that I live in. I went to take out a home equity loan and can't complete the process until they submit the paperwork. I have called customer service 12 times (I have to say that they may not have understood what the issue was, but they were always professional. I was referred to an Executive Resolution team member named Brenda. Helpful for first three emails. She told me that the paperwork was submitted August 4th. I asked for a copy of the paperwork work so I could reach out to the County and she refuses to respond to me. Found out that the paperwork wasn't actually sent out until August 23rd with this assclown knowing I have a mortgage transaction pending and time is of the essence. I'd live on the street before applying for a mortgage with these liars

Charging fees without any customer consent or request, paying county tax late and pays penalty and taking no responsibility.
I had three loan with Mrcooper which is transferred from Rocket Mortgage, MrCooper didn't pay property insurance, County Tax and supplemental tax and Mr Cooper paid about $750.00 Penalty and I had to pay the penalty I requested the refund for the county tax penalty they denied the refund.
So, this company is no customer service and no responsible to take care customer

Would give zero stars if I could. Before closing, they made three significant mistakes in our mortgage process including the last one that caused our closing date to be delayed for which they notified us EIGHTEEN HOURS before the closing time. Told us two days before that everything was set and then called at 6 pm the day before to tell us about this issue. We have movers, furniture companies, utilities, family members, etc all scheduled around a closing date and they tell us at the latest possible second that they can't make the that date. YUnprofessional is an understatement. To make matters worse, the agent (Manny something) refuses to take any responsibility for his massive mistake. DO NOT USE THIS COMPANY. Wish we had seen the heap of negative reviews before moving forward with them.

I have been going through a refinance with this company for 4 months. It has went to close 2 times, and each time they wait until the end of the month to tell me they cannot complete it, and I have had to wait on return funds from the title company and come up with an entire mortgage payment at the same time. You have to ask questions yourself as they do not reach out to you until they want to collect a payment. They do not want to refinance people for a lower rate even if you are approved. This has been the most incompetent and messy finance experience of my life. Do not get a loan with them, if your mortgage is sold to them REFINANCE WITH SOMEONE ELSE immediately!

Mr. Cooper lost my July payment and even when I showed them the proof they received it(the tracking info and their signature) they still refused to take responsibility. Their screw up cost me $196.06 in out of pocket expenses to fix. Yet they have refused to reimburse any of it after lying and saying they would. They haven't so much as apologized for their mistakes and even had the gonads to ding my credit. This company is absolutely a scam and in my opinion is a criminal empire masquerading as a mortgage company. Each and every single person I have talked to at Mr. Cooper has lied to me. I have yet to receive a single call back from "management".

Take my word for it, refinance away from this company.

NEVER. EVER. EVERRRRR. GIVE THEM YOUR CHECKING ACCOUNT INFORMATION.

I recommend everyone on here make complaints to the CFPB, BBB, Yelp and anywhere else public you can find just to get the word out. They need to be shut down before they can victimize anyone else.

When Mr Cooper took over our mortgage I was skeptical. What an odd name for a mortgage company. At first everything was smooth. We were set up for weekly payments and Mr Cooper went and picked up everything automatically, debited our account as the previous mortgage company did. They also have a great feature to see how much more you need to pay to pay off your mortgage earlier. I thought, why not? Sounds good to me. So I added to our monthly amount. Next thing I get is a cancellation notice from Mr Cooper cancelling our weekly payment. After speaking to 3 different people, they could not reinstate our weekly payment. We only have bi-monthly and monthly payments options, they said. I said if their website was clearer I would not have added that additional money to auto payment. They were not willing to cancel the additional payment amount, nor willing to help me with my questions. They also could not explain why my next payment was going to be further delayed by 2 months, putting us behind in our mortgage by 2 months! Horrible customer service, horrible company, horrible business practices.

I got transferred from rocket mortgage it's been a complete nightmare they're telling me that I owe them A month's mortgage when I don't I'm taking it to the Better Business Bureau also going to have it audited because they are not fair at all they took money out of my account and left me with nothing I did research on them and found out that they were Nationstar the same they did there they're doing here I'm just one person however I'm going to fight them because it's unfair how they're charging me late fees when I'm not late I'm actually a month ahead so I plan on suing them and also trying to get whatever I can so that I can feel satisfied I do not like them at all they are so wrong