A week ago, I purchased two dresses for a work- related event being held tonight. Last night (one day shy of a week post- order) I was informed that my order had not shipped and no date was given as to when it would ship. The 10% off "gift" offered by Modcloth (to make things better) seemed like a slap in the face- considering the fact that I now have nothing to wear- and was not given any time to come up with something. At the very least, I could have been notified earlier- thereby giving me time enough to find something else. Instead, what I received as an empty apology and a mere pittance off that can't make up for the stress and frustration caused by a company that obiously should not be in business. Stay away from Modcloth!

Wow, I'm so dissappointed to see so many negative Modcloth reviews. I started shopping with Modcloth in 2013. I have ordered many dresses from them that are great quality. I have only had to return items twice. Each time I had no issues contacting a representative of the company. Their number is listed on their website and an English speaking person helped me. The money I spent was placed back on my debit card in a timely manner as well. I will continue to be a modcloth supporter.

I ordered a dress for my daughter who lives in Puerto Rico. She had chosen it for engagement photos. Unfortunately, mail, especially packages, tends to "disappear" in P. R. Since there was a tracking number, my daughter was able to confirm that the postal service HAD delivered it, but not to her address. After numerous attempts to get the package back, it was obvious that whoever received the dress was keeping it. I called ModCloth and explained all this, and they sent her out a new dress, at their expense for both the dress and overnight shipping (I had it mailed to me in WI and then sent it to her with a visiting brother.) They will more than make up for this cost to them as I and my family will be very, very loyal to them and recommend them to any and everyone. Unless you live in Puerto Rico!

This rating is for their customer service. My ModCloth delivery was stolen off of my porch. When I called ModCloth, Anna, the customer service rep, was extremely understanding and accommodating. Unfortunately, 2 of the items I had ordered were no longer in stock, but she offered me the option of re-shipping the others and refunding the out of stock items, or just refunding the entire order. I was very impressed with their customer service. I don't think many companies would go out of their way like this to make sure the customer is happy. Thank you, ModCloth!

I bought a dress for $90, and it began falling apart the first time I wore it. Modcloth issued me a 20% refund, but as the dress kept unravelling, I got angry that I have even paid ~$70 for such awful quality. The customer service folks at Modcloth--seemingly all recent college grads with no real skills--refused to do any more for me, even after I sent photos of the unravelling and missing buttons (after wearing the dress about 5 times, only!).
I will never buy from Modcloth again. They have absolutely no pride in their products, and no value of their customers.

I was gifted a voucher for Modcloth and on attempting to use this at the online checkout, the code on the voucher is invalid. I have so far emailed Modcloth twice regarding my concerns, with only their automated email as a response. I am an international customer, therefore email is the primary method of contact to Modcloth. I am extremely disappointed with Modcloth's customer service and having been a previous paying customer, I am unlikely to purchase from Modcloth again or recommend to friends and family.

Cute clothes crappy site! Don't get sucked in ladies!

If I could give a negative star I would! I had ordered a few dresses from ModCloth in hopes of wearing one to an upcoming wedding. It wasn't until I contacted them that they told me that they were restructuring of their shipping facility that they will not be able to ship my order in time. There was no notice of this at the time of my order and it should have arrived by now if normal. Then when it finally DID arrive it was HALF A DRESS! The entire top was missing... and this isn't a two piece, either! Ladies be very careful of ordering from ModCloth and they just lost a customer!

I ordered a bag from ModCloth for that cost almost $60. After gentle use for 1 year, the lining completely ripped out in multiple places, making the bag unusable. I contacted the company, and they offered me a 10% off coupon with free shipping. Not exactly what I call standing by their product. I called them, and they offered me 25% ($14 something dollars) store credit as a one time, extreme courtesy- not exactly what I call standing by your product. I ordered a dress, and the quality was very poor for that, too. I would not recommend anyone purchase from this company. Their quality is poor, and they do not stand by their products.

I have bought from Modcloth several times, and have had really good luck ordering clothes. The customer reviews are extremely helpful in knowing if an item runs large or small, and I like the ability for customers to upload photos of themselves in the outfit, so I can see what those clothes look like on real life women instead of models. I haven't had to return anything yet, so I have no experience as far as their customer service is concerned.

I genuinely love the clothing design of this company, BUT every single item I've purchased has SHRUNK, either by huge or not so huge amounts (although still noticeably). Even after washing the items on delicate and in cold water, they still shrunk. Which is very maddening since they are not cheap! The one tunic I ordered was a flannel type with sleeves that were supposed to button to keep them held up, well one arm was missing the hole for the button!

I recently ordered 5 dresses during their big clearance sale. BIG mistake since I can't return the clearance items. All of the items are very cheaply made and would barely be worth the 70% off prices. If any of them fit. I ordered everything in the smallest sizes they carry. I'm 5'4" 32B bra, 25" waist, and 35" hips roughly. I checked the sizing chart they provide for each item and according to it all of the items should have fit. Wrong. Only one dress was not too large and it was XXS which is not even on their chart. The busts in all of the dresses were large (I would say you'd need to be a full C or D to flatter) which is not very consistent with a size 0 or XS. The waists were also consistently 2 inches too big or more. 1 in 5 success rate is kind of a bust when the styles I bought usually flatter my frame when ordered from other sites.

For a company that prides themselves on body positivity almost none of the clothing I purchased fit. They also do not do international exchanges. I feel really disappointed that I spent all this money, waited almost a full month, paid $137 custom fee on top of the over $300 I spent on clothing. I will not be buying from this website again. This is unfortunate because I really loved the look of the clothing. My suggestion is only order from here if you're ordering from the states.