Overview
MiniInTheBox has a rating of 3.4 stars from 2,350 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MiniInTheBox most frequently mention good quality, free shipping and fast delivery. MiniInTheBox ranks 3rd among Wholesale Clothing sites.
Thanks to them my entire house is on LED lights saving on my electricity bill.
For the rest the site offers great deals or cheap plastic.
They offered me a lot of alternatives on things that improve life. All non-urgent so convenient couch shopping
1. Store uses a fake Norton/Symantec security seal
2. Total lack of company and contact details
Other then that it's probably OK for cheap gadgets. For more expensive products like phones etc keep in mind that they will naturally require you to return the product to them in China - and shipping to China can be very costly.
Site promised 3-5 day shipping, but after order went through, changed it to 10-20 days. Did not receive a tracking number for several days (although it had supposedly shipped). Coned people into buying products because they thought they could be had before xmas
I ordered a mobile phone case on 16/04/16 & still waiting for it coming via China Post! I was led to believe 3-4 days delivery now it's 10-20 Days. No tracking & totally unacceptable.
I've demanded a full refund so I can buy elsewhere in the U. K.
Dear customer after check we had replied you in ticket 12549283, wish you pleased out solution.
I got the powerless audio amplifier dock for iPhone. Easy to purchase, shipped fast, delivered in good time. Product works as it should, so I'm very happy! I've spent money before on portable speakers and I always end up leaving them somewhere or I forget to charge. This one I can just toss in my backpack, it's pretty resistant, and no need to charge. Works great for me.
I ordered 2 items did not receive either in the time frame they estimated. I even paid for expedited shipping. Not only that but their website is still unable to track the packages. Don't use this company
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14099382
Sincerely,
MiniInTheBox Customer Service
The absolute worse! It's been over 3 weeks, have not received my kids Christmas gifts! I have not been able to find a phone number., I put in a "ticket" and it says "resolved" although I haven't had any contact from customer service to discuss my issues or get any answers! Who knows if I will ever receive my items. Very disappointed and disgusted with this company. Would never use again! Stay away!
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14334597 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Spent over $30 on two dog sweaters that I ordered before Thanksgiving and they're still not here yet. I am pissed. If I don't receive them in the next few days, I WILL be taking legal action to get to the bottom of this. Absolutely ridiculous how many people this has happened to. What a joke.
Hi,
Please try to find any contact for customer service in their entire website! Not existing.
My account is not working to supposedly log a ticket with their not working system.
My order was completed and I got payment verification from the PayPal but no single email from them to verify the order status and again no way of contacting none existing customer service and still I have not received my order after a week.
I don't get password reset link while I get couple of ads a day from them so this can't be filtering issue, etc.
Not reliable, dependable specially for pricey and time sensitive orders with current setup they have today, unless it was better before or improving in future as their offerings seem good and I do like them to success to make and keep happy customers along the way.
This website has so many cool, cheap things! Also, if you have a problem with your purchase, their customer service is on top of it. Never had such pleasure dealing with customer service reps. Awesome site!
Ordered an item and once payment had accepted I realised I'd ordered wrong spec. Immediately cancelled order before dispatch but refund was denied and the words 'system busy' shown. T's and C's state full refund issued but currently no money returned! Be very careful using this site!
Dear Customer,
The supervisor of customer service created one ticket for you for more details. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14430823
We found you already cancelled this Order #26355376 on your own, and the refund has been returned to your account as credit. If you want to withdraw the credit to your Paypal account, please log in via Computer and follow the steps below:
1. Go to this link:
https://www.miniinthebox.com/index.php?main_page=store_credit
2. Click the "Withdraw" button, and then click the "Submit" button on the next page.
3. After your submitting the request, we'll confirm your withdrawal request within 3-4 days, then the credit will be sent to the original account you paid with the order, you may refer to the following link about the refund processing time:
http://www.miniinthebox.com/knowledge-base/c1232/a2424.html
I ordered a camera from another company last year. They went bust taking my money with them. Now I don't know how long this site has been trading but it looks and performs exactly like the other company. Just don't risk it.
What is your order number please?
Hey out there! Get a clue-- these guys have this business with no communication lines to reach them. That is not how we do business in the U.S. Not sure where miniinthebox is located but they sure could use some insight on the definition of "Basics, how to run a business" or even probably would be on the first page of "How to run a business for dummies". Number 1 is actually the customer having the ability to make contact with the business. So this is a BIG red flag. They have lost me & I gave them a review for 1 star but should be 0. There was no entry for zero. Consider u have been warned. I've taken my precious time to put you in the know ;)) hope helps
Dear Cindy,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: https://www.miniinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Sincerely,
Miniinthebox
My initial review was less than favourable due to a poor response by one of their customer representatives when I complained about their poorly highlighted import duties, but I have since been contacted again by a much more helpful individual who has refunded these duties. The products themselves are quite decent and so far have lasted well, and a good range of watch straps are available.
Dear customer, this is supervisor from Mininthebox.
Firstly the taxes is noted in our knowledge base as below: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
And in the first year since the company established, we noted that EU taxes is heavy. So 3 years ago, we had this EU duty insurance service as it is shows below once you check out: https://www.lightinthebox.com/download/b09ca8dc-93d2-4d86-a499-765115f6f4fa
For customers who had this duty insurance, we will fully refund duty cost if it is occurred.
We are sorry that Hazem didn't offer help, but please don't worry, after view your case, I had conducted ticket ID=17949619# in our ticket center and offer a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
MiniIn The Box and parent company Light In the Box are willing to take your
Money. BUT, they won't return your requests for return, even if their return directions are followed. Items sent were NOT what was ordered. It took more than 9 weeks to receive the order.
Worst company ever. DON'T waste your time or money. FYI - the picture attached was what I ordered, BUT NOT what I received!
I ordered ended having to pay income taxes upon delivery (wich was not made clear upon sale), ended up getting a product that did not fit the description at all and they said i could return it, but all shipping costs would have been on me.
Miniinthebox has many many items to buy at a good price. Also objects that do not try in other online sites and in a shop. Only one problem: the boxes arrive less or more after one month, too much for me.
Well, they tried hard to fix it. Customer support came through right away and offered to reship or a refund, which I accepted - and the refund arrived a few days later.
My original review: "They either don't deliver or, if at all, very, very late with poor quality products.
This amounts to online fraud, typical of many Chinese companies.
Avoid this company at all costs."
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13298469
Sincerely,
MiniInTheBox Customer Service
Have been waiting over 6 weeks, received nothing.
Customer service asked me 3 times to wait few more days.
Then asked if a refund is ok, i said Yes!
Now they ask me to wait again till end of april. I ordered in february!
Be warned! They steal your money
Dear Customer, we are sorry for this issue. A supervisor will help you at this ticket: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15190639
Thank you very much
You may never receive the product you purchased. When submitting a resolution ticket, they keep extending the amount of time. At first the reply was "it can take 20-30 days." When that did not happen, I was assured it would arrive "no later than 40 days" and given an exact date. After 40 days, they are now saying, "so you still have great possibilities to receive it within 60 days."
This company appears to be a scam, and they appear to keep extending the delivery date until you either give up or forget. They will not refund your purchase price.
This is Customer Service Supervisor from MiniInTheBox. I sincerely apologize for the shipping delay and all the inconveniences it may have caused to you.
The package is still in the transit to you. Please kindly note that all shipping companies are overloaded by packages due to the busy holiday season, so the shipping time will be extended.
However, I can fully understand your concern and disappointment. In order to meet your satisfaction, i had conducted new Ticket ID =17149202 in our ticket center and provide a Better solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
- Visit Website
- Beijing, NY, China
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14270019 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.