asked by
on 9/19/20Dear customer,
We apologize for the problem you have. As for your case, please kindly log in your account and submit a ticket to contact our after sales customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service:
https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0