We traveled 28 jan 2018 from washington to amsterdam. When we wanted to use the baby stroller couple of days later we noticed the strollers mechanisme was broken during shipment.
We filled a complaint (2 times and 1 phone call)
Today 13 feb 2018, still not ONE reaction. KLM service was really good before but nowadays its so bad.
No we are already 2 weeks without a baby stroller.
Dont fly with KLM when you use a baby stroller. This is the second time this happened, first time we did not file a complaint because it could happen to anyone.
Dear Customer, we are sorry for this issue. A supervisor will help you at this ticket: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15190639
Thank you very much