On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordered merchandise which does arrive. Company known for not delivering and not returning the money. They tell you it will take a while because of the virus. They tell you the USOS will receive your package and deliver it, but no such thing happens.
I ordered fit bit straps in early April and paid for them Immediately. Have waited patiently for order to arrive whic was suggested 7-10days. Have tracker my order status go from China to HK and then finally to Ireland. It landed in Ireland at least 2 weeks ago. Checking order status in last 10days, my order has disappeared suggesting it's been delivered. Website is a con, no way to raise a query on the order unless order is displaying. Very circular and deliberately designed to suggest there's a evel of customer service or query but there's not. So they've taken my money and not delivered any goods.
Dear Karen K.,
We are sorry to hear that you didn't receive your order yet. Could you please kindly advise us with your order number? Please rest assured there's nothing to be worried about, If there is anything wrong from our side, we are willing to take full responsibility for that.
Thank you for your cooperation.
I placed an order over 2 months ago and have not received it. Starting to think it is a scam. My order number is ******* if you would like to reply, Miniinthebox.
Dear Janene G.,
This is supervisor Ismail. I see that you didn't get much help in your case. Please accept my personal apologies.
We know it's frustrated to place an order and waiting for so long and not receiving it.
Your order was shipped on March 15th. Your shipping method normally takes 8-14 business days (11-20 calendar days).
You may kindly track it here:
Tracking link: https://t.17track.net/en#nums=LO918399645CN&fc=03013
Tracking number: LO918399645CN
Please kindly note that the worldwide spread of Coronavirus affects all international transportations and custom clearance. Lots of flights has been cancelled or cut down. Your shipped order might be delayed for a while but the carriers will do the best to deliver packages sooner. Please pay attention on the package tracking updates.
Please rest assured, there's nothing to be worried about. If there was any issue in your order, we will take the full responsibility of your purchase.
I've already created a ticket to follow up your case. Ticket#21029839
Please login to your account and reply to that ticket and we will do our best to solve this innocent misunderstanding. Also, you will receive a copy of the ticket content to your email inbox and you may kindly reply to the ticket via your email.
Sincerely,
Ismail
MiniInTheBox Customer Service
I got my purchase and I am happy with my order :) Thank you! I received my order in a timely manner.
Dear Shelly B.,
This is supervisor Ismail. I see that you didn't get much help in your case. Please accept my personal apologies.
Your account was created using a phone number. Please login using that phone number and you will find all of your orders status. If the order didn't appear, please reset your password on our website and try to login again, I believe that everything will be fine.
Your order was shipped on May 18th. Your shipping method normally takes 4-7 business days (5-10 calendar days).
According to USPS tracking page, the estimated delivery date for your package is May 30th.
You may kindly track it here:
Tracking link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9200190258803332940303
Tracking number: 9200190258803332940303
I've already created a ticket to follow up your case. Ticket#21029821
Please login to your account and reply to that ticket and we will do our best to solve this innocent misunderstanding. Also, you will receive a copy of the ticket content to your email inbox and you may kindly reply to the ticket via your email.
Your kind cooperation and understanding are highly appreciated.
Sincerely,
Ismail
MiniInTheBox Customer Service
I placed my order on on this website roughly two weeks ago, the £15 that I paid for my iPhone 11 phone case was taken from my account but I received no confirmation email for my items I therefore do not have any order number and my item obviously still hasn't turned up! Very poor service, and I want to know where the item is that I've ordered! Not clear, slow service, wouldn't recommend.
Dear Customer, this is Customer Service Supervisor from LightInTheBox. It's my pleasure to help you.
May you please provide me with your order number and describe the problem? I'll be happy to check your case and solve it to you satisfaction.
I am looking forward to hear from you. Thank very much for reaching out
I ordered a replacement watch strap on 30th March. I am still waiting on the 17th May. I queried delivery on 16th May and was told that 'Your package is currently in transit to your destination.' There appears to be no option for a refund. I have now ordered item from another supplier. I would never use this company again. I think it is highly dishonest to take peoples money in this way when clearly they do not have the item in stock.
Dear Customer, this is Customer Service Supervisor from LightInTheBox. It's my pleasure to help you.
May you please provide me with your order number and describe the problem? I'll be happy to check your case and solve it to you satisfaction.
I am looking forward to hear from you. Thank very much for reaching out
I recently bought a product from this website and I never made an account yet I tried to sign in and see where my product is but I didn't know the password i have pressed reset password with email many times but have never gotten one I cannot see my product either
Dear Customer, this is Customer Service Supervisor from LightInTheBox. It's my pleasure to help you.
May you please provide me with your order number and describe the problem? I'll be happy to check your case and solve it to you satisfaction.
I am looking forward to hear from you. Thank very much for reaching out
This seller is the worst.
Never received any item. Ripping people off their money.
I waited so long but never received anything.
Dear Customer, we are sorry to hear that you're having unpleasant experience. We would really like to help, but we found out you left this review without any order number.
Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I put in an order for two shirts in January 2020. I was initially told the order will take 10-15 days to arrive. On the 20th day on February 12th, I sent in an email to inquire why I still haven't received the order. I got a response saying the items had not arrived at their warehouse yet (I presume it's a transit warehouse) for it to be transited to me. I gave in the benefit of doubt and hoped it would come in within the shortest possible time from thence. Ever since that communication, it has been a back and forth correspondence always getting one excuse or the other with no damn result.
I requested that if they're finding it so difficult to get me the shirts I ordered, then they should do the honest thing and refund me my money. Up until now, four months down the line, they still haven't done $#*!. As a matter of fact, I am highly disappointed. It is one of the most unreliable online retailers I've ever encountered in my entire life. 'miniinthebox' is such a scam company and I entreat people to stay away from them. Buy from somewhere else to save you from being scammed or disappointed.
Dear Customer, we are sorry to hear that you're having unpleasant experience. We would really like to help, but we found out you left this review without any order number.
Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I was impressed about light and accuracy of water protection.
The connectors to a battery a bit small, should have a liitle bit bigger size
I placed an order and got a direct order confirmation, i made an account and all the details about my order were there. I got the order in the estimated time and the products were just as a expected, just great!
I ordered a product from this company back in February (and paid for expedited shipping) and have still not received it. I wrote to them three times and then requested a refund, but they refused. Then they re-ordered the item on April 4, but I have still not received it. I say, BUYER BEWARE. Don't waste your money.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you. 2009975
Buyer beware!
How can these jokers be allowed to trade online. Can't believe I didn't check reviews. Don't ask me for an order number as I didn't get one. My app shows nothing on order but you got my $36 dollars. And I paid extra post for fast delivery. Haven't heard a whisper in 3 weeks. Lucky it wasn't more. Some kind of a scam?
Dear Casey S., we would really like to help. Would you kindly please provide us with the consignee name as it was EXACTLY written in the shipping address details?
We can check by the consignee name.
For us it's important to assist you and solve your problem. Thank you. 2009974
This company is the worst. Takes orders, processes payments, and then you never hear from them.
We ordered a highly overpriced Digital Thermometer that they marked up in the midst of the pandemic.
The order is never processed, but your credit card is ALWAYS charged. Empty telephone with these maggots.
Chances are, and if your experience is like ours, YOU WILL NEVER RECEIVE YOUR PRODUCT
This is an obvious scam company, avoid the HIGH STRESS involved, and DO NOT BUY ANYTHING, from these
Scamming gremlins.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you. 2009973
To finish a story, 3 weeks after I paid $8,85 for a 4-7 days shipping, I received Fabio's, the fake multi-language supervisor, stating that he was happy to announce that the package will arrive within 2-3 weeks. Like to everybody else, Fabio offered a $8,85 credit for a next order... looking for me to order again there... SCAM... did not receive the product as yet... ordered on April 18, so should received about 6 weeks from that date. MiniinaBox made extra $8,85 from me and many other that will not make ''business'' with them anymore... By the way Fabio, for total refund of the order, the number is **************... that's the only fair solution, but I guess, you are not programmed for that.
Hello Thomas,
I am Fabio, the supervisor who's taking care of your case.
I do apologize if you haven't received enough help with your order # 31123421. Please, don't worry, I am here to help you solve any problem.
I am very sorry for all the hassle.
My deepest apologies for the fact that your parcel might be slightly delayed due to the current international circumstances.
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a shop credit matching the postage 8.85 CAD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
Thank you very much for your support.
If there are any problems, please let me know and I will be keen to assist you in a tailored way.
You can access this ticket at https://tinyurl.com/mini-ticket?id=20883966
Please take care and stay home if you can. Your safety is important.
Best regards,
Fabio
MiniInTheBox Customer Assistance
I wish I would have looked at all these reviews before purchasing something. I have contacted customer service several times about not receiving what I purchased and all they keep doing is apologizing for the long wait! Listen keep your apology I want my product that I paid for well over a month ago! This company is horrible and should be shut down! Order # **************. Please don't send back a long winded response as to how sorry you are or apologize for the inconvenience just give me some dam results or give me my money back!
Hello Bianca,
I am Fabio, the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 31049935. Please, don't worry, I am here to help you solve any problem.
I feel truly sorry for all the trouble occurred.
Please note that, after checking your case, your order results regularly in transit.
We shipped your order out via EconomyExpress on April 10,2020. The carrier US Priority Line LITB1 First class has labeled it with 9200190258803343615832 code, which may be useful to identify it later.
Delivery normally takes 10-18 business days. For this reason, you will receive your items in about 26 calendar days.
So it's normal that you still haven't received your package because it's still in transit. If you do not receive your order by May 9,2020, please contact us as soon as possible.
You can track it here: http://www.17track.net/en/track?nums=9200190258803343615832
NOTE: The online tracking information may be updated slightly later than the actual shipping situation. I would kindly ask you to be patient while waiting for the updates.
Thank you so much for your support.
If you need anything else, please do not hesitate to contact me and I will do my best to assist you.
You can access this ticket at https://tinyurl.com/mini-ticket?id=20846849
Please take care and stay home if you can. Your safety is important.
Best regards,
Fabio
MiniInTheBox Customer Care
I ordered led light strips and i have been waiting awhile and nothing has shown up, on the website the tracking stays the same and i paid 56 dollars for it. Rip off this is unbelievable.
Dear Customer, this is Customer Service Supervisor from LightInTheBox. It's my pleasure to help you.
May you please provide me with your order number and describe the problem? I'll be happy to check your case and solve it to you satisfaction.
I am looking forward to hear from you. Thank very much for reaching out
I cancelled an order with them after two days. They still charged me. Having an awful time fixing this. Don't trust them. After all it's China.
Dear Customer, this is Customer Service Supervisor from LightInTheBox. It's my pleasure to help you.
May you please provide me with your order number and describe the problem? I'll be happy to check your case and solve it to you satisfaction.
I am looking forward to hear from you. Thank very much for reaching out
Item was supposed to be delivered on the 10th of April. No update on the tracking since 3rd April. Still no sign of it. I accept things might be delayed with everything that is going on but why has the tracking stopped? Very poor customer service told to wait until June 1st and then get back to them. I have a very disappointed 12-year-old.
The order number is #*******
Dear Carol,
My name is Fabio and I am the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 30998703. Please, don't worry, I am here to help you solve any problem.
I am genuinely sorry for what has happened.
My apologies for such unusual delay of your delivery.
I know this waiting might cause you so much inconvenience. This situation could be caused by an exceptional scheduling of the carrier. We promise to take full responsibility of this problem.
I've asked our logistics manager to investigate deeper what happened. They are still waiting for the carrier's feedback.
I should get an update by 3 business days, then I'll be able to offer a satisfactory solution for you.
Please accept my sincere thanks.
If you require any further information, please feel free to contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://tinyurl.com/mini-ticket?id=20764999
Please take care and stay home if you can. Your safety is important.
Best regards,
Fabio
MiniInTheBox Customer Assistance
They state made to measure but it is no way it is UK sizes which are no way. Wrong colour arrived and zip on dress was bust £200 and guess no refund so stuck with a $#*! outfit and all mails bounce back. So BEWARE STAY CLEAR UNLESS YOU WANT TO GET $#*! PRODUCT AND LOSE A LOT OF MONEY
Dear Customer, this is Customer Service Supervisor from LightInTheBox. It's my pleasure to help you.
May you please provide me with your order number and describe the problem? I'll be happy to check your case and solve it to you satisfaction.
I am looking forward to hear from you. Thank very much for reaching out
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Guajiro F.,
Could you please kindly advise us with your order number firstly so that we can check the order for you? If there is anything wrong from our side, we are willing to take full responsibility for that. Usually, we keep in touch with our customer via ticket which you may submit through your order list directly, but you may also fill order number here so that we can help. Thank you for your cooperation.