I placed an order over 2 months ago and have not received it. Starting to think it is a scam. My order number is ******* if you would like to reply, Miniinthebox.
This is supervisor Ismail. I see that you didn't get much help in your case. Please accept my personal apologies.
We know it's frustrated to place an order and waiting for so long and not receiving it.
Your order was shipped on March 15th. Your shipping method normally takes 8-14 business days (11-20 calendar days).
You may kindly track it here:
Tracking link: https://t.17track.net/en#nums=LO918399645CN&fc=03013
Tracking number: LO918399645CN
Please kindly note that the worldwide spread of Coronavirus affects all international transportations and custom clearance. Lots of flights has been cancelled or cut down. Your shipped order might be delayed for a while but the carriers will do the best to deliver packages sooner. Please pay attention on the package tracking updates.
Please rest assured, there's nothing to be worried about. If there was any issue in your order, we will take the full responsibility of your purchase.
I've already created a ticket to follow up your case. Ticket#21029839
Please login to your account and reply to that ticket and we will do our best to solve this innocent misunderstanding. Also, you will receive a copy of the ticket content to your email inbox and you may kindly reply to the ticket via your email.
Dear Janene G.,
This is supervisor Ismail. I see that you didn't get much help in your case. Please accept my personal apologies.
We know it's frustrated to place an order and waiting for so long and not receiving it.
Your order was shipped on March 15th. Your shipping method normally takes 8-14 business days (11-20 calendar days).
You may kindly track it here:
Tracking link: https://t.17track.net/en#nums=LO918399645CN&fc=03013
Tracking number: LO918399645CN
Please kindly note that the worldwide spread of Coronavirus affects all international transportations and custom clearance. Lots of flights has been cancelled or cut down. Your shipped order might be delayed for a while but the carriers will do the best to deliver packages sooner. Please pay attention on the package tracking updates.
Please rest assured, there's nothing to be worried about. If there was any issue in your order, we will take the full responsibility of your purchase.
I've already created a ticket to follow up your case. Ticket#21029839
Please login to your account and reply to that ticket and we will do our best to solve this innocent misunderstanding. Also, you will receive a copy of the ticket content to your email inbox and you may kindly reply to the ticket via your email.
Sincerely,
Ismail
MiniInTheBox Customer Service