Carol F.

Level 1 Contributor

Carol's Profile

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FloraQueen ES

Flower Delivery

“Do not use Floraqueen”

5/25/20

I ordered flowers they were not delivered. Very poor communications same stock answer " we will look into it and get back to you" they don't come back with any reasonable explanation. I have claimed a refund and they are not replying to my emails. DO NOT WASTE YOUR MONEY!

Tip for consumers:
DO NOT USE IT!

Products used:
Harmony Flower Bouquet

Service

Value

Shipping

Returns

Quality

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MiniInTheBox

Wholesale Clothing

“Item not delivered”

4/22/20

Item was supposed to be delivered on the 10th of April. No update on the tracking since 3rd April. Still no sign of it. I accept things might be delayed with everything that is going on but why has the tracking stopped? Very poor customer service told to wait until June 1st and then get back to them. I have a very disappointed 12-year-old.
The order number is #*******

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Mini I. – MiniInTheBox Rep Over a year old

Dear Carol,

My name is Fabio and I am the supervisor who will take care of your claim.

I do apologize if you haven't received enough help with your order # 30998703. Please, don't worry, I am here to help you solve any problem.

I am genuinely sorry for what has happened.

My apologies for such unusual delay of your delivery.

I know this waiting might cause you so much inconvenience. This situation could be caused by an exceptional scheduling of the carrier. We promise to take full responsibility of this problem.

I've asked our logistics manager to investigate deeper what happened. They are still waiting for the carrier's feedback.

I should get an update by 3 business days, then I'll be able to offer a satisfactory solution for you.

Please accept my sincere thanks.

If you require any further information, please feel free to contact me and I will be keen to assist you in a tailored way.

You can access this ticket at https://tinyurl.com/mini-ticket?id=20764999

Please take care and stay home if you can. Your safety is important.

Best regards,
Fabio
MiniInTheBox Customer Assistance