MiniInTheBoxReviews 2,349

I paid over $70 for large blocks for my child's birthday but they send me cheap foam small bath alphabet letters? I asked them to solve this dilemma but they want me to pay another $16.99 to ship the wrong item back. Why am I forking out more money to do that. They offered discounts on their items but I just want original item I had already paid for but they expect me (during Victoria lockdown) to take my kids to the post shop to send their cheap crap back! I ordered online so I don't have to leave the house! Their mistake! Send me a free shipping ticket and I'll send yr cheap crap back! Despicable service from this company! Look at the photo. Do these small foam letters worth my $70?

I bought a phone case from them on 15 July. I found in my letterbox on the 30 July an ugly looking T shirt. I went to the website to look for their customer service and returns department and it was not easy to find. I sent my details and it took ages to get a response. They asked me for the item code on the shirt but it had none. They asked for photos which I sent about 4 or 5 times before they registered they had seen it. I said I wanted a refund (this was continuing to go on and does nearly 5 weeks later). They said I would have to send it to the china wearhouse meaning I had to pay a return fee. They suggested I keep the item and give me a 40% refund or 50% credit. I said no but then I got the exact same email again so most likely an autobot. I am going to persist but I will never ever use them again nor would I suggest you use them either.

Mininthebox falsely advertises items and refuses to exchange them unless the lied-to customer pays shipping... to China!

I ordered a case and protective glass for a Samsung A10. Despite being advertised on Miniinthebox as for the A10, when it arrived the camera slot did not line up, the button placement was wrong, and the cover completely blocked the headphone jack. In addition, the protective glass I ordered (also advertised for the A10) was too wide and too long.

When I asked for an exchange, miniinthebox replied that it would only make an exchange or refund if I paid to ship the item to China.

Here is the kind of thing a customer should never have to hear from a lying retailer:

"The return will be to our warehouse in China (Dongguan). OR, In order to save your money on return postage, we would like to offer you REWARDS of 3 USD as compensation and you can keep the order. You can either sell the item locally or you can gift it to someone."

Very disappointed with this site, Ordered cycle shorts (Order no. *******) on June the 15th & still not received. In the meantime I've ordered 2 Items from Amazon & received them promptly.
I have written to them but they make the excuse about flights being cancelled due to the pandemic, Which I found very weak as Amazon have delivered on two occasions.
I will not use this company again if this carries on & have to look into legal action I'm afraid.

I won't be using or recommending. I waited so long for my watch band and when I finally received it, poorly packaged, no instructions, no tools to make the watch band smaller. Band is useless! Communicating with you guys is such a frustrating process and don't think that's matters to you anyway, cause, no one responds to complaints. Definatelty first and last time I give money for a poor quality product, with a non existent customer service.

After ordering and paying for my order from MiniInTheBox (phone case), I have received a delivery date and a tracking number. However, the tracking number does not work and does not indicate delivery progress. I contacted the courier service to ask regarding the tracking number and it turns out that the tracking number is not in their system - the alleged claimed package is not in their system! I still waited for my order until the date my order supposed to be delivered and there have been no notification regarding any parcel whatsoever. I then contacted the MiniInTheBox customer service and surprisingly, they claimed that there have been some problem with my address and asked me to wait for another few weeks. I waited and finally received no news from them. I contacted them again only to be informed that the parcel is on its way to their warehouse and they claimed I did not pick up the parcel so they will resend it again but I have to pay for the shipment again. It is the most ridiculous thing I have ever heard. It has been nearly 3 months now and I asked for a refund but they reply my message with a repeated exact message stating they will resend and I have to pay for the shipment again (Staff: Vincent Wong). This website is clearly operated by either dishonest or extremely unprofessional people. I strongly recommend others not to order anything from this website and look for a more trusted seller.

I had a reply from this company regarding my previous review with an offer to appease me and change my rating on this site.(Amazing within hours of it being posted on this site) They asked me to accept the offer in exchange for changing the rating I had given them. I received the order on the 4/6/2020 (STRANGE HOW QUICK IT SEEMED TO APPEAR AFTER POSTING MY REVIEW ON HERE) and wrote back to them stating this. I advised them I would accept their offer as well as a refund for the postage. GUESS WHAT... they have not responded as was posted on their site. SO MY REVIEW STILL STANDS... AVOID UNLESS YOU WANT TO POST A COMPLAINT AGAINST THEM AND THEN ALL OF THE SUDDEN THEY WILL RESPOND

I ordered at the end of April, waited a week before it was processed and the 18 working days for delivery but the item never came. I contacted customer service asking for a refund and was told I have to wait until the end of July before they'll launch and investigation to see if I can get a refund. Absolutely ridiculous.