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I had a reply from this company regarding my previous review with an offer to appease me and change my rating on this site.(Amazing within hours of it being posted on this site) They asked me to accept the offer in exchange for changing the rating I had given them. I received the order on the 4/6/2020 (STRANGE HOW QUICK IT SEEMED TO APPEAR AFTER POSTING MY REVIEW ON HERE) and wrote back to them stating this. I advised them I would accept their offer as well as a refund for the postage. GUESS WHAT... they have not responded as was posted on their site. SO MY REVIEW STILL STANDS... AVOID UNLESS YOU WANT TO POST A COMPLAINT AGAINST THEM AND THEN ALL OF THE SUDDEN THEY WILL RESPOND
AVOID, AVOID! DO NOT USE THIS WEBSITE. I placed an order on the 7/4/2020. My order number is **************. I selected the postal service with tracking 6-14 days delivery. I have still not received it and keep getting told to be patient. The tracking has not been updated since the 25/4/2020.On the website it states the following "Tracking Your Products. Once your product leaves our doors, we keep on tracking it until it reaches yours. We track your shipments real-time" However, no one is able to clarify where my order is. I have requested a refund but told I have to WAIT UNTIL I RECEIVE THE PACKAGE. I think this is a SCAM website.
Dear Tracy L.,
This is supervisor Ismail. I see that you didn't get much help in your case. Please accept my personal apologies.
We know it's frustrated to place an order and waiting for so long and not receiving it.
Your order was shipped on April 8th. Your shipping method (Air Mail) normally takes 6-14 business days (8-20 calendar days).
Please kindly note that due the huge amount of orders in this peak season, and due the lock down and the lack of working staff in shipping companies, the online data are updated later than the actual situation and all orders are being delayed more than usual.
Please rest assured, there's nothing to be worried about. If there was any issue in your order, we will take the full responsibility of your purchase.
I've already created a ticket to follow up your case. Ticket#21029880
Please login to your account and reply to that ticket and we will do our best to solve this innocent misunderstanding. Also, you will receive a copy of the ticket content to your email inbox and you may kindly reply to the ticket via your email.
Your kind cooperation and understanding are highly appreciated.
Sincerely,
Ismail
MiniInTheBox Customer Service
Tracy L.'s review of MiniInTheBox earned a Very Helpful vote
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Dear Tracy L.,
Please kindly note that your order has been shipped as stated and as you kindly see in the tracking information.
The shipping and handling the package is by the shipping companies and we can't intercept the package and we kindly informed you that the package is still on its way to you, and the package was delayed due COVID19 effects. We offered you a compensation for this out of control delay. Thank you for your understanding and support.