MetisuReviews 83

I bought several dresses from Metisu over $300. None of the dresses fit properly but one. Two of the dresses were obviously for people of short status. The waste came under my breast. I called and told them about the disappointment and was told I would have to pay a large amount of money to return them and that I would not be able to get a refund. I was so disappointed but I WILL NOT PURCHASE FROM THEM AND YOU SHOULD NOT WASTE YOUR TIME AND MONEY!

3 weeks a go I bought a gorgeous red lace dress for the first time from Metisu online. There was a 50% off sale so I thought it worth to give it a go. I find that it can be hit and miss with online shopping. I noticed many mixed reviews with Metisu after I purchased, which made me a little nervous with my choice to shop with them. My package came in today, and I am one happy customer! I find the negative reviews to be surprising (but again, I guess online shopping is hit and miss). My purchase was definitely a hit! The colour and lace pattern of my dress is true to what was shown on website. The size is correct (I am a size 10-12, and ordered the 12/medium which fits with a little room to spare to move comfortably. I probably would order a 10 next time for a more snug fit). The quality of the fabric is good, stitching is intact and professionally done. I think the value at 50% (I paid $41 AUD) is what it is worth. The presentation was neat when I opened it. I am really impressed and will consider shopping again. There are many styles available that are not easily found in local boutiques, so this is appealing to me. Thanks Metisu!

Perfect summer dress. I am short, so I had to take it up. The bust can be a bit loose, I added a hook and eye. I love the color and the print design.

There is no customer service. A customer service representative "will usually get back to you in a couple of hours"... this is an one line chat." Their phone number is an international phone number and there is no way to cancel an order, unlike Amazon. I was charged for an item that I immediately had emailed to cancel based on their reputation. Still waiting to get an explanation of that. This is not a business you can be comfortable dealing with.

Bought a few dresses here and I love the green dress the most, It's amazing for its price, lace detail is very nice and the whole look stands out. Love the green pearl look button, very pretty. Dress is a bit stretchy so fits well. Make sure to read the measurements of various sizes very carefully. Because this dress is pretty long, so perfect for tall people as is, may needd slight alteration for short people.

I received a blue maxi dress from this site a few weeks ago. The dress itself is gorgeous but runs a little bit small. The large I received is more like a medium. So I returned it for a extra Large. It's worth the wait. It truly is that stunning.

Finally ordered a couple dresses and shirts I've been eyeing for quite a while, only to find that the quality is awful, the material cheap and different from pictures shown, and return policy is not only expensive, but a hassle to get through. None of the clothes fit properly so in addition to paying for them, I have to get them altered. For the price, I expected much better products, and even better service. Will not be buying from them again anytime soon1

Because I am getting married twice (civil ceremony then destination celebration), I ordered a dress on their site thinking it would be a cream color. It looked cream on the site. The dress looked stylish yet classy enough to wear for a civil ceremony without looking informal.

After reading reviews online I got scared and look at my order status. The shipping status hadn't changed on my account for a week so I contacted customer service. They assured me everything would be okay, yadda yadda. Three weeks later I still hadn't received my product so I responded again.

They responded and apologized to me. I wound up getting my dress about a week later. It wasn't a cream color (more blush), but I decided I would wear it to my bachelorette and bridal shower instead (I'm not a traditional bride so I don't have to wear white to these events).

I got many many compliments on the dress during both times worn. Hoping to get a couple more wears out of it because I wouldn't consider it casual.

Google and read their return policies. To return any item you have to pay and ship to China. Sizes are weird and quality is awful. SCAMMERS. Google them before ordering.

UPDATE:

About the comment from the Seller, Metisu, I did contact them and their
Response was that I could get a 15% discount from any item (NO THANKS)
Or return it sending it back to China. Shipping costs almost as much as
The dress. So, no thanks.

What if I pay for another item and then it doesn't fit or is too big?
(my case) Also, what if it doesn't look as good as it does online (also
My case).

I don't think it's right that Metisu plays innocent with their return
Policy when it's pretty obvious that NOBODY is going to waste more money
By shipping a dress to China. If you read all the reviews this is an
Ongoing issue that they have no desire to fix. That is not caring AT ALL
About your customers. A TOTAL SCAM.

TAKE THIS NOTE AS A WARNING OF THEIR RETURN POLICY. YOU ARE RISKING YOUR MONEY.

If you order something that does not fit and want to return it, it's impossible to return their clothes. Most online clothing stores enable access to a return receipt mailing label but with Metisu you have to send them a message and wait for days/weeks before they reply.

Also, you have to ship it back to China which is actually more expensive than the dresses. I don't have a problem with the quality but their sizing is off. Their clothes run very small. I won't ever order from them again.