Madame BridalReviews 165

AWEFUL!
I went to order a dress and they did not confirm that my order was placed, I didn't even receive a receipt, and about a month later I was charged for the bridesmaids dress. Meanwhile, I ordered the dress from a different site due to not knowing that my order was placed. The costumer service is horrible... they were so rude on both email and over the phone. I did NOT receive a refund and I am now out $300. They also took NO responsibility to what happened. To add to all of this, the dress and shipping was wayyyy over priced. All I can say is STAY AWAY!

I would NOT order from Madame Bridal. I ordered a dress that did not fit and they said it was special order and would not offer a refund! They have a very confusing return policy. I read it all but did not understand that my dress was special order. They get it from another store and then say it is "from another manufacturer" and it is final sale. What is someone supposed to do with a formal gown that doesn't fit?! They were rude in their emails, refused to make an exception and I would NOT trust that they will take care of you if you buy and something is not right! I would give 0 stars if I could.

Never buy from this crook.
When I called to ask if he had the Mori-Lee dress I wanted in the size I needed he said Yes.
When I received the dress it was at least two sizes bigger than I ordered. The size tag was loosely stitched in with a nylon thread and was coming undone when I opened the box
When I called, he said its a final sale, (he never said this before) and that I can take it to be altered and he would pay the charge.
Every bridal store I took the dress to have it altered, said the same things. "That's not the size dress stated."
"He hasn't been honest, he's tricked you"
"That dress is wayyy to big to be altered!"
When measured against other Mori-Lee dresses of the size I ordered, the difference is astounding... the dress he sent me is much much bigger.
I only gave one star because there is nothing less, but BEWARE. He wont respond to my emails, won't take the dress back.
He is VERY dishonest.

I would not recommend ordering from this business. I worked and saved to buy a special prom dress for my senior year. When the dress arrived, it was too short for me. When I asked if I could return it for another size or dress, they advised that my dress was a "special order" (even though they didn't advise me of this fact at the time of purchase) and could not be returned. I believe that they probably call all online orders "special orders" so that you are stuck with having no option for refund. How would anyone want to order a dress through an online retailer that cannot be returned if there is a problem with size? I begged and begged and they refused to help me return my dress.

I actually purchased a dress online from another retailer and had a horrible experience BUT I found Madame Bridal and I can't be more pleased. I worked with Brad online and then I went into the Store and Tanya assisted me for my appointment. She was wonderful and had a great calming posture. She took great care of me and helped me find several dresses. I fell in love with one dress and all the while Albert came by several times to provide some great insight. I am very happy with my purchase. It is the best dress I have ever bought.

Please listen to my words, IT IS NOT WORTH TO BUY FROM MADAME BRIDAL, go anywhere else. This shop is dirty in a run down mall. They seem nice upfront, but soon after you pay all customer service needs are terrible, no return calls or emails. The owner Brad is a joke of a business owner. I purchased a $1600. 00 Willowby bridal gown. Brad told me what size to order, size 6 he said I measured. It came in and the bust was to small, it could not be taken out. My wedding was in 3 weeks, I still have the gown, new with tags. I am angry because I could not get a email or a return call from anyone.

This operation is so poorly run. There is no one the staff that is interesting in providing any customer service. I reached out to numerous persons on several occasions via phone, email, and text. If they do bother to respond, they provide no valuable information and would prefer to put the work on the customer.

I am shopping for a wedding dress. Reached out them to ask about specific inventory. They emailed me an inventory list with hundreds of dresses on it and basically told me to look myself. When I spotted one of the dresses in which I was interested, I reached out to schedule an appointment, however, no one would return my emails or phone calls. Unreal... who conducts business in this manner? You're trying to sell $1000+ gowns and you offer no assistance. I'll be taking my business elsewhere. Disappointed.

Thank you so much to Mr. Simon and Madame Bridal for their amazing service and prompt delivery. With a few hiccups in the order. Madame Bridal immediately corrected and kept me updated and delivered! I can't wait to wear my beautiful Jovani dress and promo shoes! I will definitely be recommending Madame Bridal to anyone I know. And will be ordering mysel again when need be! Thank you again for the amazing service. It makes my daughter's wedding all that much sweeter!
Sincerely,
Mother of the Bride Canada

If I could give 0 stars to this company I would. I ordered a Jovani dress for $790. I measured my bust, hips, and waist put in my size measurements there. Their website suggested size 16. I am not size 16. I ordered 14. It came. It was huge on me. I asked for a return and the only email I get? Let me put a quote from Bras Simon Therefore because our company publishes all emails, communications, social interactions and text messages this email is derogatory and slanderous to our business. I only asked for a return. He said also it was a special order. Now where in my experience of ordering from their website did it say this dress was a special order. I have to throw this dress away as well. They are crooks, scammers, and liars. Horrible customer service. I have never dealt with a company who treats their customers this way. They have stopped responding to my emails as well. Thats alright I will file with small claims court.

All of this has gone to Florida attorney general's office. Good luck. I will pursue this for years. October, 2018

I was on a major time crunch for my wedding i went to over 8 bridal shops and could not find anything until i googled madame bridal. I went in told Albert what i was looking for and he helped me and was able to help me stay within budget. This is a great shop they are understanding and caring. I ran into a financial situation and Albert was able to work with me so that i was able to get my dress. If you are in the south florida area please please please check them out you wont be disappointed i know i was not

My first time visiting Madame Bridal was certainly an experience to remember, the customer service is stupendous. I was taken care of as soon as I walked through the door. I also had assistance with my fitting and my purchase, and that was years ago in high school when I purchased my prom dress, Today I am representing miss global international and they still to this day provide me with excellent service. Thank you so much Madame bridal I recommend them to all my family and friends.

After ordering a "Mother of the Groom" dress from Alfred Angelo Bridal and becoming a victim of their sudden closure/bankruptcy, I was very hesitant to order from an online store. However, I couldn't be happier with my experience. Brad Simon helped me decide on the correct size and assured me that I would receive my dress in 2 weeks, and he was absolutely correct to the day of delivery. The dress is in perfect condition, is just what I expected, and needs hemming, but very few other alterations. And what a surprise that I also received a beautiful pair of earrings with my dress! I'm so, so happy with my purchase and highly recommend Madame Bridal! Thank you, Brad!

So I'm from the uk and I ordered a Sherri Hill dress from Madame Bridal 6 weeks before my wedding and paid an extra $100 to have it shipped to me within 10 days which when I hit the paypal it then said 17 days!
They took my money I had no correspondence and after 3 weeks when I tried to cancell my order they then suddenly sent one saying you can't it's dispatched! It arrives a week ago before my wedding this Friday!
I've had to purchase another dress in the meantime which caused so much stress!

I've sent the dress back for a refund which cost me £40.00 to return and I've lost my $100 on fast delivery,, that never was! Now they have refused to take it back! I'm devastated and out of pocket: 0(. This is the worst than I've ever been treated and I am taking it through solicitors now, I urge anyone who is getting married please if especially do not buy your dress from Madame bridal they ruin your experience! It's been awful,, Sharon

I was invited to be a bridesmaid for my friends wedding. I purchased the Dessy Luxtwist2 long twist wrap dress from Madame Bridal. Their website was easy to navigate and they had a nice selection to choose from in a variety of styles, sizes, and colors. I was very pleased that I found both my size and my favorite color in the Twist version. The price was affordable for my budget and I received the dress in time to try on and check it for any alterations. Luckily enough, I didn't need to make any adjustments; my dress fit perfectly.

I must say this experience has been an awesome one. For me, this was easier than going to a store and trying on multiple dresses as I am a busy mom with three children. I love the convience of online shopping. I would highly recommend trying Madame Bridal and buying their dresses

I order a gown from Madame Bridal they promised a pair of earrings with purchases over $300 my gown was over $500
Finally after messaging them asking where those earrings promised were. Someone promised that they will be on their way.
It's been 2 weeks and no earrings
I don't need them and I'm sure they are junk
But I don't trust anyone who promises and never delivered
They are plenty of other sites where you can get better deals and better service
I will never do business with Madame Bridal and will be reporting them and letting everyone know about Broken Promises
That's the new name I'm giving them
I wish I would had read all the unhappy people's reviews of Madame Bridal