Madame Bridal Questions & Answers

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hello, is Brad the owner?

asked by jen j. on 10/25/18

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if you order a wrong size, can u exchange?
I placed an order 05/24/16. Your answer:"Thank you for placing an order with us. You will receive an updated email with your expected delivery within 2 Business Days". Why havent you answered me for so long? I wont need this dress in a month. You ignore my emails and dont answer in chat. I am disappointed with your service and I want to get back my money. Order #100020261
Yes I placed an order for a daymor 5001 uk16. On the 26 march I am unable to track this parcel it is for my wedding on the 14 May I must have it before then to see if it fits. I have tried to contact you to no avail no one is answering emails which is sad. I am a customer l Hope you can help email lynne@kentf1.karoo.co.uk
Are the dresses authentic?
Has anyone ordered from this site? I want to order a bridal dress, but a local shop says to NEVER order online b/c the sizes could be off, or it could be a cheap Chinese replica. I called Madame and they said that they order directly from the designer and I wouldn't have any issues with sizing (if I order the same size that I tried on in the store that fit me great, but need it in white), but am wondering if I should be wary. Waiting to hear from someone... the sooner the better!

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