Macy's

I would just like to enter that I ordered online a pair of diamond earrings that were on sale at the time for $700. I called Macy's to tell them I did not receive the package and I would still like the item. Initially, they said that that was fine subsequently I received an email that said not only were they not going to send me the product but that I would be charged for the product that I never received. I have been a customer of Macy's for more than 15 years and never had a problem like this before shame on them. At least I understand why they won't re-ship the item because the price went up $300. Bad business.!

I was in a tight spot last week as my wife's birthday approached and I had no ideas left? On a whim I found myself looking over Macy's jewelry section and found a large selection of earrings, bracelets and everything else. The choices were many. I didn't have any expectations going in there. But I decided to find a pair of reasonably priced earrings for her birthday and the selection was from a few bucks to thousands of dollars. I found something in my price range that was very elegant. Of course time was running out so for an extra twenty dollars I had them delivered second day.
They came right on time quick and easy and just as important my wife loved them. I never thought Macy's would be a place I would be writing about in a positive manor, but here it is. I recommend you take a look. I was surprise and pleased.

Sales person Maggie in backstage said why do parents come to the store with children's like that" to another customer, she first thought I didn't understand English and said that only because my autistic child was crying. That is no one to treat someone who is spending money at the store. People like that should not work in a store.

Just visited the site a few times, then found out about the "fine." Had a weird feeling about this company, as their address did not check out with Secretary of States in states they were doing business in. This holds true for alleged holding or parent companies. Google Earth ID'd vacate offices, or could not id address at all. Website looked made up with the "as seen in." Did not like the part where they -out of the blue for retail- had the words, IT, Developers, etc. Most links did not work. So today, WHAT DO I FIND? Kleargear snuck through Adobe to store info on my pc and gain access to media data. This is no joke - what the what for a retail place? NOT. Looks like a front and a fake. STAGE LEFT.

Worst experiences the last two months orders were horrible. Customer service not qualified. Poor handling to all the errors and mistakes that kept happening that last two month. From system errors, flash sales not applied when checking out. Orders not sent, adjustments take many and many phone calls and emails to correct them even when you attach pictures with proofs. It take them few attempts to finally get your point and fix the issue. I used to be a loyal customer but for the last two months I believe no more I'm ordering from this site! Get better system and better customer service or you just close your site if you can't handle the orders right!

I ordered a sweater from Macy's on Nov. 18 to be delivered in Canada. Tracking says it cleared customs on Nov. 24. Despite numerous emails to customer service, I get stock answers that it is on the way, and many other meaningless platitudes. I have repeatedly requested a refund and their response is more emails and excuses delaying the request. It has been 47 days and I live in a major Canadian city. Clearly this parcel has been lost or stolen and I have no satisfaction from Macy's customer service.

I was about to make a purchase from kleargear and went on the net to see what others' experiences were like. Not only did I find this matter about them trying to extort $3500 from a family because of an unsatisfactory review, but I also found a story in which a customer did not receive a product from them and so started a dispute process with his credit card company. Kleargear charged him a "$50 Dispute Fee".

I decided not to purchase anything from them now or in the future.

I have placed an order over 4 days and still haven't gotten an order confirmation and yet my CC was charge. I have been calling customer services and I just get a robot. Macy is supposed to be a great company and my order's were Mother Day gift. If the company is not working through this crisis and then why would there Website still be up for customers to order. I am very upset and this will be my last time dealing with Macy's.

I have had super good experiences with Macy's. I primarily order online since I live rural and they have competitive prices especially on the sale items and a very easy "my account" set up. I had one annoying experience with some hand towels where they didn't notify me that they were on back order, but other than that 99% of my others orders were great. I think that the towel back order was the only time I had to contact customer service.