kj s.

Order a kitchen cabinet's from the Livonia, Michigan store and the order was missing several items. One ordering the over the range cabinet it was discussed how unusual there was no microwave and therefore a longer height cabinet was required. Received a microwave cabinet so we had to return it to the store to get the correct cabinet. Another lower cabinet was a 3 bank of drawers, with all 3 a different size. It was missing the center drawer. Back to the store again. They then stated we were trying to get a free drawer. They were given the response of "why would we want a drawer with no cabinet". After going back and forth they finally gave us the missing drawer. Another cabinet had a pull trash with an interior drawer. This cabinet was missing all parts for the drawer. Another cabinet was a 90" tall pantry with 6 shelves. This was delivered open, missing the top, bottom, shelves and feet. So essentially it had 2 sides and the doors, but nothing else. We had ordered a large finish panel to cover the sides of the cabinets. The cabinet installer used this panel to construct a top and bottom, which costs us more installation fees. However the finish panel was 3/4" thick and the pantry back would have been 1/2" thick. And because the feet were missing there was no toe kick area, causing a large gap at the ceiling. Finally having enough we went back to the store where the Store Director, Mr. Beater. HE WOULD NOT GIVE US ANY REFUND OR REPLACE THE MISSING ITEMS. He told us to have the contractor uninstall the trash cabinet and pantry, return it and they would order replacements. Our response is "you want us to incur additional costs by having the installer uninstaller, return the items and wait for delivery to the store and have him reinstall them"? His response was yes. We were told by the manager that if they refunded all the items missing or damaged from orders then the store would go bankrupt.

This time of year there should be more sales. A military discount should also be offered.

Ordered 7 items on 11/27/15, chosen by others as a gift for a loved one. Order stated it would take 10 days. It took 27 days. Out of the 7 items only 1 was of average quality. The remaining items are very low quality. Never again will I order from this site.

Have purchased some pretty good items, but others have been of low quality. Have placed orders to be sent to others and it was sent to me instead. They do ship within a reasonable time frame.

I will only order through her if shipping and returns are free. I have order many things from through this site. Sometimes the quality is iffy. I have never had a problem with a return. They also have a department to monitors your account to make sure there is no fraudulent activity. Without my knowledge they actually caught someone using my payment account, shipping somewhere I never have and immediately disabled this payment account. When I discovered the activity the informed me what had happened, told me to contact creditor and that they would issue a credit when contacted. I did as told and everything was resolved without any problems. What more can your ask for. Great fraud department service.

I have ordered several times from here. I have encountered a problem only once. However it was immediately resolved.

I ordered several items. After placement I was informed they would be sent in several deliveries. 4 days later I received an email regarding a particular package, stating it was shipped. 21 days go by, it still has not been delivered. I am then told OOPS, sorry we are now out of the item. This is not the first time this has happened to me, but it will be the last time. I will now shop at the competitors!

I have never had any problem placing and/or receiving an order.

The items purchase from this site have been of very low quality

BUYER BEWARE. BEST BUY IS DISHONEST. I PURCHASED A Samsung - 25.5 Cu. Ft. French Door Refrigerator AND RECEIVED IT ON 12/05/14.
WHEN IT WAS UNWRAPPED BY THE DELIVERY PERSON IT WAS DAMAGED (NOT BUY THE DELIVERY PERSON). I WAS GIVEN THE OPTION OF SENDING BACK AND GETTING ANOTHER OR RECEIVING A $250.00 CREDIT. I ACCEPTED THE $250 CREDIT. I CALLED THEM ON 12/1914, INQUIRING ABOUT THE CREDIT. I WAS TOLD IT WOULD BE SENT OUT ON 12/19/14. TODAY, 01/03/15, I PLACED ANOTHER FOLLOW UP CALL ON THE CREDIT. I WAS INFORMED BY A SUPERVISOR CARLY THE CREDIT HAS NOT BEEN PROCESSED AND WOULD NOT BE PROCESSED AT THE AGREED AMOUNT. THEY OFFERED ME A $150 CREDIT. I INFORMED THEM I WOULD HAVE NEVER AGREED TO THESE TERMS ON 12/05/14. I ALSO ASKED THEM IF THEY WERE SURE THEY WANTED TO TREAT A LONG TERM CUSTOMER IN THIS MANNER AND IF THEY DID I WOULD NEVER PURCHASE ANOTHER ITEM FROM BEST BUY. THE SUPERVISOR CARLY INFORMED ME THEY WERE SORRY BUT WOULD NOT BE ISSUING THE $250 THAT WAS AGREED TO. DUE TO THE FACT BEST BUY LIED TO ME I WILL NO LONGER DO ANY BUSINESS WITH THEM.