Kirkland's

Was charged double for a purchase and store manager refused to refund the amount for a second charge. Store manager was not polite or accommodating. She advised she had mouths to feed at home and there was nothing she could do. Will never buy kirklands again.

My first time there and before I decided on a product I asked a employee about pricing and he confirmed the price but then another associate took over the young man sale and everything that I had verified she over rode and the price kept going up! I will not ever go back. No one seems to know what the price of products are!

I ordered a couch on November 30th and it is now January 14th. Still no couch. I have contacted Kirklands - times and they blame Fed Ex. Fed Ex states they don't have the couch. Kirklands say their supervisor will contact me, they have now stated that twice and no calls from any supervisors. I then asked today to have my money refunded since both of these companies are pointing fingers at each other. Guess what? They say they will 'escalate' my request. How come my phone calls haven't been escalated before now? They told me it would be at least... hrs until someone reads my file, then this person has to contact FEd Ex and ask for the couch to be sent back to their wherehouse. That is almost comical as this has been the problem all along. No one knows where the couch is. We purchased two occasional chairs (NOT FROM KIRKLANDS) that match this couch. I am beyond dissapointed and angry that I will have to go through this process all over again to find another couch. The problem is, My $$$ can NOT be refunded until someone does their job to locate my couch. Do YOURSELF A FAVOR, UNLESS YOU CAN PICK YOUR ITEM UP AT THE STORE, DO NOT ORDER FURNITRE ON LINE.

Placed an online order, after 11 days heard nothing. Contacted C.S. And they tell me the order is cancelled but can be picked up in the store. They either didn't want to pay for the free shipping as promised or are just a terrible company to deal with. There isn't a store near me and if there was I would recommend that no one shops there.

In July 2021, I purchased a live edge table. When I finally received it the center support piece wouldn't fit. I immediately contacted customer service and they said they would contact the buyer. I tried contacting customer service again and they ignored my emails. I then wrote the president of Kirkland on 1/25/22. Three weeks later I have still not heard from them. Apparently, they do not give a damn what their customers think or if their products are any good. I would recommend never buying from Kirkland.

Such a depressing place to call when service is needed.
The employee/manager in Kennesaw, Georgia is an absolute racist. Lunatic! Their prices are not low. They are actually higher than other stores and the quality is crap! Customer service on the phone is nonexistent.
These are the rudest people to do business with. They are very passive aggressive, and I will never be shopping there again.
Giving Costco such a bad name who knows maybe Costco is like that as well?

Sent grass vases loose in box. Slapped fragile label. 3 out of 4 broken in box. What is wrong with these people. Horrible experience. Will return broken pieces to store and will not be a future customer.

Wish I had read the reviews before I placed my order. Ordered six candles, normally purchase in store but had surgery so was housebound. Received last night and what a mess. Four were (or had been) in a divided box but didn't tape closed, then the other two just thrown in the box with no wrapping, not a piece of bubble wrap... and then the outer box was barely takep with cheap, thin tape that didn't hold!. Broken glass, wax everywhere, I order from Bath & Body and never received anything broken. Contacted Customer Service but waiting on reply but from other reviews it will be a

I was about to make a purchase online but had a question so I called Customer Service. The first person I spoke to did not clearly answer my questions and kept repeating the same responses over and over, I told her "Yes, I understand". Then she put her supervisor on the phone who kept repeating the same responses and got very short tempered when I asked for clarification, I asked her to please be patient and answer my questions, I'm just trying to understand. She started yelling at me and when I tried to ask a question she shouted over me and became more angry. I will never deal with Kirklands again. Horrible customer service!

I order a shelf and it was busted I called Kirkland's. They sent a new shelf it was busted. Now I'm waiting to see this time if they will refund my money of $382 for a busted shelf. Don't not order from them online.

I bought an item online in January it arrived completely defective. Customer Service Response "Sorry you had that experience" lip service did nothing about my issue. 2nd order this week never arrived. Customer service "Sorry you had that experience, we are not refunding or replacing you will need to dispute thaw charges. I am just flabbergasted at the customer service. Never again Kirklands you lost my business.

I wouldn't purchase online. They refuse to ship your items. (day18) Rude young girls in customer support. This is nowhere near the Kirklands we all once loved.
They are nothing more than an embarrassing scam.

After never receiving a mirror that said it was damaged in transit and waiting a month, I looked for reviews saying Kirklands is a scam company and found them here. I just wanted to post and say that after reading these posts I emailed Kirklands customer service and asked why I hadn't been credited or sent a new one after a month, and they immediately refunded me the next day. So while their shipping service totally sucks and I wouldn't shop here again, they did refund me although it took follow up from me, which is not acceptable.

I keep receiving emails from FEBEX *******@kirklands.com All the emails give an order number & want my address for them to deliver to me. It would appear this is an American Company. I have never purchased anything from them. I have clicked on the unsubscribe box & sent a phishing request. The emails still keep coming & this has been going on for many months. How can I stop these emails from being sent to me?.

If you don't see it in the store, don't bother. They ship when quantity is way too low knowing then wait several days and cancel your order. No we're sorry or offer of a comparable item, nothing.

I purchased a large canvas wall print from Kirkland's and was charged an additional $20.00 shipping fee "due to extra care required to deliver this item." The print arrived damaged with scratches and scrapes, due in part to terrible packaging. The ink rubbed off on the corners and edges of the frame and both sawtooth hangers fell-off when attempting to hang and adjust the print. I wrote a one star review describing my dissatisfaction with both, the product and the additional shipping charge. However Kirkland's brazenly refused to post the review. Any disreputable, anti-consumer company that chooses to sell cheap products, up-charges for terrible shipping/packaging and then censors accurate negative reviews is unworthy of customer patronage.

I placed an order online. Less than 24 hrs later I called to verify details on the item not available online. It was a wrong product. I asked to cancel but was told cancellation was only within 30 minutes. Items were a gift which made it frustrating for the gift recipients. Took a week for the order to ship and my return immediately. What a process just to cancel an item. Refund was not initiated until I called 2 weeks after item was returned. Refund was received 5 days later less shipping charges which was not indicated anywhere in the process. I could have had item returned to the store. Makes you value AMAZON so much more. Very rude customer service personnel except one person who responded to my late refund. Take your business elsewhere, not worth your tax dollars!

Kirkland work their employees like a sweat shop its hot as hell in the store. You're lifting heavy $#*! furniture and mirrors all day including pictures, building shelves, bringing merchandise to floors, climbing ladders putting up heavy items on the walls, while managing to ring up customers and having to do curbside pick up which is ridiculous! This job is horrible! This is a multi million dollar company and they pay their employees like $#*!! What I make in a day is what 1 of their less expensive pictures cost! They are down your back about signing customers up for credit cards and to reward the employees we get chips and water! News to kirklands if you want employees to care give them a living wage and show them u care! We want money not some cheap $#*! snacks!

I ordered recently some pillows online. If I read the reviews prior to ordering, I would never have ordered anything. Once you place your order you will eventually receive a scam confirmation that a fed ex tracking label has been created. Your credit card obviously has been charged. So you anxiously await an update like an idiot and fool from fed ex but the fed ex scam from this company never updates. You wait patiently for a week then 15 days later has past and your fed ex label still shoes on fed ex website as label created. You call customer service and they have a communist party line as you think they work for a dictatorship telling you you need to wait for fed ex to update and there is nothing they can do. They have robbed you blind and taken your money with no accountability and no delivery of the consumer item that you ordered. The only resolution you have is to call then 15 days from when you place your order to get a supposed refund if they feel you deserve it or your only hope is to dispute the charge with your credit card company and have them do a write off. DO NOT USE THIS COMPANY