Mildred W.

I placed an order online. Less than 24 hrs later I called to verify details on the item not available online. It was a wrong product. I asked to cancel but was told cancellation was only within 30 minutes. Items were a gift which made it frustrating for the gift recipients. Took a week for the order to ship and my return immediately. What a process just to cancel an item. Refund was not initiated until I called 2 weeks after item was returned. Refund was received 5 days later less shipping charges which was not indicated anywhere in the process. I could have had item returned to the store. Makes you value AMAZON so much more. Very rude customer service personnel except one person who responded to my late refund. Take your business elsewhere, not worth your tax dollars!