Update 4/10/20, If you have a problem with your Cricket Service, and you will, expect at least 5 hours for being on hold, hung up, calling back, waiting on hold talking to a CSR, being put on hold again, being transfered to a dept that can't help you, hung up on again, and on and on and on, in contacting tech support online is also a good 3-7 hours to get resolution. This IS NOT an exaggeration! Been onhold now for 2 hours and 46 mins, been hung up on twice after talking to rep and this is my 3rd call.
I had to contact cricket's customer service for an issue I was having and to upgrade my service. Yeah, Good luck! I was having no help with the agent in Cambodia and asked to speak with her supervisor. "Kevin" answered and said he was a supervisor and would help me, not really though. "Kevin" was rude and basically a jerk. I told him to have a blessed day and got off the call. Right after I hung up the call I get a text from Cricket in Spanish, yes Spanish. Kevin had changed my language preferences. I Called back and spoke with Carlos, who was very helpful and changed my setting back to English. Then Kevin changed them back to Spanish 4 times in the next week. Great company as long as you don't need to talk to customer service. I hope "Kevin" got fired.
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I've seen a lot of bad reviews for Cricket, however, I've had them as my carrier for 1 year now and have no complaints. I work in an area where co-workers who have AT&T get no reception and I do. I have drove from St. Louis to Chicago, no loss of reception, from StL to Huntsville, Al, no loss of reception. I have not attempted to contact customer service because there is a Cricket store in Arnold, Mo. Close to my home and they are always very helpful with any questions or problems I might have. Over all I can't complain.