Macy's

Purchased the Tommy Hilfiger Performance Jacket from Macy's. It's decent for light weather, but not warm enough for colder months. The shopping process was fine, but delivery took longer than promised.

I had to call them 4 times and explain the issue each time. It is unfortunate that the issue was till not resolved. I have been told they would call me to place an order now. Very poor customer service.

I have ordered various products from Macy's before, in many different categories. They have good sales, great return policies, various free shipping deals and faster delivery and return service. They also provide you with the ability to respond to their surveys
On their performance. They back up the items they sell and always pack them well. I can count on Macy's especially since the closest store is an hour and a half away from me. I have to shop on line, mainly.

Macy's has some great specials and discounts at times. The great thing is that often you can combine several of their sale/special codes and get even larger discounts on what you are looking for. Recently I was able to combine a couple codes and purchased two beautiful black leather Coach handbags at less than half price for gifts. And I got free shipping on top of that.

Macy's owes me a refund and their policy states that refunds are issued back to your original form of payment. Well Macy's screwed up and sent me a gift card. I did not ask for a gift card, nor do I want one. I have called customer service four times in a month because I still haven't received the funds back to my credit card. Each time someone different tells me a different time frame to expect my refund! They had to zero out the card they erroneously issued me and then send the money back to my card. How on Earth does this take 21-30 business days to refund my account and they received my return on 12/10 and today is 1/12? Where is my refund? It's 2024 and this is Macy's! Horrible service and I am never shopping with Macy's again. Every year I buy loads of presents for my family. Not anymore. Absolutely absurd. You should take your business elsewhere.

It is virtually impossible to get through to a live person if your need is not directly related to the prompt offerings. Also, was told when I called last night that I would have a 32 minute wait to speak to a CSR. I waited 1 hour and 11 minutes and then was told I had another 32 minute waiting period. Of course, I hung up after that period of time. Whoever is running this company should get a jog at McDonald's and be grateful for it.

I have shopped in Macy's several times but being Canadian, its a process that takes place whenever I have enough reasons to go over to the US and when the exchange is at par or near par. I liked most of their products, clean, no crowded aisles like the big warehouse outlets where too many go to shop. I leave Macy's feeling good and it stays with me so 4 stars for Macy's as prices are good but not always as good as they could be.

After I received 3 items of ordered online, noticed there's a defect (invisible defect, but I can feel w/my finger).
So I returned all 3 items via UPS (I placed all three in one same box).
They gave me refund for only one item.
That was 45 days ago.
And every time (I called about 3,4 x), they were running me around for the refund of the other 2 items.
Today (3. 25. 2022, Friday) I called Macy's again and told me to partner w/UPS and research thru UPS which is ridiculous.
Very disappointed of their procrastination and running me around and very irresponsible.

On March 8,2024 I ordered an item on your website - #*******815. Shortly thereafter I received an email stating it was shipped and will arrive March 10,2024.

It never arrived, but worse, UPS said they never received the order.

I called your Customer Service four times the morning of 3/11/2024, was put on hold six (6) times, and was eventually told wait another ten (10) days as they have no idea what went wrong.

They told me I would have to wait ten (10) more days to get any help. Seriously?

I asked for a refund to go purchase this elsewhere – I was told NO.

I asked for a supervisor – was placed on hold twice for 35 minutes each and was then told NO supervisor was available for 20-30 minutes, would I like to hold that long? A lot of sarcasm in their voice.

This was the most awful order experience, only surpassed by the worst telephone representatives I have ever encountered. Completely devoid of any customer empathy, no desire or ability to help, and they actually made the Macy's Buying-Experience exponentially worse.

The first time we tried to get them to honor their warranty on a mattress, they flatly refused. There was a small stain on it. I do not know why this would matter unless they intend to reuse the worn-out old mattresses. The second time, it took months to get them to honor the warranty, and they replaced it with a worn-out, used mattress! I could hardly believe this! We took the "hit" of a restocking fee to return it, and will never buy a bed, or anything from them, ever again!

I will never shop again at Macy's. In addition to embarrassing myself in front of my girlfriend and other customers…. Someone processed my refund AND I never returned the item. This is fraud. I called the store in Columbus Ohio at least 40 times and never got help. A complete joke. If they cared, someone would call me back. Tony. *******150

I attempted to exchange a dress purchased in March 2022, with the tags still attached (including the Macy's tag stating that "We will gladly return or exchange any items with this tag attached"). The dress was clearly never worn and all tags were attached. I became ill soon after purchasing the dress and have lost quite a lot of weight as a result, so the size 14 dress no longer fit. When I went to exchange the dress, I was told that it needed to have been returned within 90 days of purchase, even though this is not stated on the tag. I spoke to a store manager and to the customer service phone line, but was still refused. I have been a loyal Macy's customer since 1992, a Platinum card holder and a frequent Macy's shopper, but their disgusting lack of compassion and decency led me to cancel my Macy's credit card today. I hope that an exchange of a simple $149 dress was worth it Macy's! Shame on this terrible corporation.

Macy's has deceiving online billing practices. If you set up automatic billing on your account it is turned off if you do not have a balance for 1 month. This is a terrible consumer experience. If you think your bill will automatically be paid and then you find you have been charged a late fee and interest payment because your automatic billing was "turned off". Does Macy's expect me to purchase something every month? On top of this complaint, their online billing system does not email a card holder about an upcoming bill or a missed payment.

I placed an order for $401 and never received the items. Called customer service and they asked me to call UPS and deal with them because the item showed delivered. I will not buy buy anything from them again. I'm pretty sure they will loose more than $401. I was an active purchaser. Be careful when placing orders

I ordered an electronic gift card for a friend from these morons on December 4th. Web site said it will be delivered in 3-6 business days. On the 6th I got email saying it was hipped and be delivered in 3-6 business days. Fast forward, seven business days later they have not delivered and have no idea where it is. Customer service is staffed by pathetic souls located in India. Worst service ever, worst company over. Will never order from them again!