Macy'sReviews 1,465

I was at the Macy's today. I was the only Indian person in entire Macy's store who could understand the song. What about 99% of your other customers who spends thousands of dollars. Isn't this America?

I ordered online May 6,2023 refund item a week later which was 13th they received item on the 20th here it is the 27th I still here not received my refund from Macy. That's too long to hold someone's money for a refund purchase if I can hold 2 million for a week in my account I get paid interest Macy has been robbing us for years with these over due refund payments Darren Jackson if it is not a in house purchase I want be ordering from Macys on line Sorry! Cause it seems Macy can't handle refunds from their customers

I traveled 2 hour's to Macy's in Ponce Puerto Rico to purchase 2 specific cosmetic products one concealer from Tarte and a foundation from Too faced. The lady told me they didn't sell that concealer and told me about online because Ulta was the only one that sells it. Fine… I then showed her a foundation from the brand Too faced and told her that I was introduced to that foundation and what I like the most is that is 24 hours and is Mayte and mom transferable when I hug someone. I believe she wasn't even listening to me. I thought she knew what she was looking for. She never showed me the product but she placed it in a bag and charged me. When I get back home and was opening my bag's she sold me a concealer. I was very upset and it was late at night time. I called the store the next day and she happened to answer the phone as I explained. She was very rude telling me she remembers the concealer but to her knowledge I never said anything and was yelling to me on the phone NOT PROFESSIONAL AND SHOULD NOT BE WORKING WITH CUSTOMERS.
If someone wants to contact me I am more than willing to share more of my awful experience *******886

I was gifted an e-gift card, but I can't access it. I called the support line four times before getting any help. First the call was dropped, then I was redirected to a local store, then I was told that I couldn't be helped because I didn't purchase the card.

They obviously just punch a clock. NO one is willing to help you in any store. I've also called a few out of state Macy's stores. No one answers during business hours. Weekdays After lunch 1:40-3.

Watch buying anything at Macys they have a 30 day return policy. No wonder everyone is buying from Amazon now a days

Ordered channel perfume. My bank visa debit card charged full amount immediately. Tried to call customer support phone number. Phone cconnection unclear. Automated system said connected in 4 minutes, than 11, then 14. I am furious.

It is virtually impossible to get through to a live person if your need is not directly related to the prompt offerings. Also, was told when I called last night that I would have a 32 minute wait to speak to a CSR. I waited 1 hour and 11 minutes and then was told I had another 32 minute waiting period. Of course, I hung up after that period of time. Whoever is running this company should get a jog at McDonald's and be grateful for it.

Even with a Macy's card, you have to give bank info to them on line. Won't accept any other card but Macy's for online payment... Duh! Apparently my AmEx Platinum isn't good enough.
The call center in India had so much background chatter it was almost impossible to hear what the lady was trying to explain.
I am walking in a check today and closing my account. IF i ever buy anything fron this shopworn store, I will us any card but Macy's at the checkout
BTW, The men's department used to have men who were there to assit you in your buying decisions. Might as well go to Walmart. Target has better assistance than what is left of the rag-tag remnants of the once great Federated Department Stores.
I would love to what is in CEO Jeff Gennette's golden parachute. I would gladly take the job, and I couldn't do any worse...Maybe even a little better.

Helen yebio outstanding service. Your creativity and sense of humor got me the best suit I have now.

The worst customer service based in philippine i wish the service return to the US
Liars no professionals they are the worst

Class action lawsuit...?
It seems Macys committing a Fraud as many of my friends are the victims of it.
If you buy an item like Perfume. Macys offer you $10 less if you pay now and pick it up 10 days later.
BUT; many of us forget about it later.
THEN; Macys charge the item plus interest of 15-20% and has no desire of removing it even a month after if you do not pick it up
The General manager of Burbank Macys in CA. Where trying to fool me this has never happened & she refused to payback the interest and refund the money till we contacted the financial Dept. in Corp. office.( 2 hours waste of time)
If an item is not picked up, according to California State law. Item must be removed with in 3 days. And credit card must NOT be charged.
After I paid the balance in cash the General manager spend 10 min to verify my $100 bill with different machines ( speaking of intimidating) and refuse to give me a receipt of Zero balance.
This kind of business by Macys is un acceptable, I already contacted Rand Mac NBC for investigation and I am trying to find out if the number of victims are more than a dozens, so hire an attorney for a class action lawsuit

Lately I've been ordering on line and it will say that I need to try back later something went wrong So when I check later it went through twice So I did not duplicate myself Macys web site did Very frustrating I tried to call and i couldn't get through so kept trying to cancel the duplicate and and the option never came up to do so When I finally got a hold of Macys it was to late. I know I can return it but I still have to bring to ups INCONVENIENT

Received order quickly, all garments 'as advertised'. Sizes and fabrics correct. Received regular updates on order from 'received', fulfillment to shipping, including tracking.

Attention all maycys chopper when you buy something from the store online make sure that he said that you can exchange or return. I bought some guess tops when I bought them. They didn't said that was final sale now now that I check my delivery said there is a Final sale but if want to purchase again they don't mention anything on the top. It looks like it's on sale but it doesn't said that is final sale. I don't thinking you you should treat your customers like that you need to be honest because when you shop online you don't know if that's gonna fit you or not, but sometimes the ordering extra stuff that you need to return and I don't think it's a final sale because it's doesn't said on the post only in my orden by the way, I haven't received my order yet

I purchased a set of suitcases online and they came broken on the wheel, I called and emailed and I get need information when u gave them the order#. I will never shop there again

Sales personnel got in huff because I inadvertently put the shoe back wrong! Haha. My goodness if looks could of killed I'd be dead, as she slammed the shoe in the right place! Excuuuuuse me for touching! Place signs up, do not touch shoes, or anchor them down so people don't touch them anymore.