Macy's

We went to Macy's in The Domain, Austin, to buy a new pair of shoes for my wife. They didn't have her size in stock so they ordered it online for us. We received the shoes today and were shocked to find out that they sent us a pair of second-hand, worn shoes. The shoes were dirty and smelly and full of short hair. It is blatantly clear that it is a used item. I immediately called Macy's and were advised to return them to a Macy's store. We are two hours away from the nearest Macy's so this is a huge inconvenience for us. We expected a brand new pair of shoes, yet we received a disgusting, dirty, second-hand pair. Not a very pleasant experience.

I bought 5 items on sale (one purchase) for a total of $189, On my credit card I have 5 separate purchases and the total is $77 more than amount on my receipt. Macy's says they cannot do anything to correct this.

Went to Galleria mall at sunset road Henderson Nevada tried couple of sandals found two but unfortunately no available new sandals my size order from them finally got it july 5 and guess what they send me an old dirty used sandals! It's better to buy at flea market at least even if it's used they clean it and look brand new this one from macys at galleria mall is the nastiest I ever had and worst part I still need to wait 10 business days to get my refund back … frustrated and angry

Ordered a few articles of clothing online two weeks ago. They came in and were the wrong size. The wonderful lady at customer service helped me with returning the item and ensured I got my correct size on a timely fashion. 4 stars for sending the wrong item.

The rating was 'average" because that is the average of my Macy's experience.
Different parts of the country have different stores-hard recognize the Macy's in Pentagon City, VA as the same store in Burlington MA.
The MA store has notoriously held up shipping for weeks, over- or under-charged, and been a dirty mess.
It has recently completed some renovation, but it hasn't renovated sales personnel.
VA and the Minneapolis store are another story-lovely, great displays, staff, etc. etc... that is why I ranked Macy's as "average."
The score was an average!

Very disappointed with Macy's.com. An order was placed for a certain slipper size in October 2021. Three times Macy's.com has sent the wrong slze. Compliant was filed twice via Customer Service telephone and via their email address. Mr W. H. Macy, please bring back the brick-and-mortar store.

Im been punished by someones wrong doing while processing a full payment and removing my automatic payments on the account. That lead to fees and lowering my credit. I would never use this card again.

Ordered channel perfume. My bank visa debit card charged full amount immediately. Tried to call customer support phone number. Phone cconnection unclear. Automated system said connected in 4 minutes, than 11, then 14. I am furious.

We have purchased several furniture items for a new home. We have experienced issues almost every time. Long delays which we can understand given the climate; however, when they manage to come, there is always something missing and they will make several attempts with still parts missing to comple the job. I don't recommend anyone to go through the same nightmare! There is no accountability even at the managerial level! Stay away from Macy's all together. I have been dealing with the Pembroke Pines furniture branch. Our sales person tried very hard but has no control over the entire mismanagement.

I love ordering clothing from Macy's but their shoe inventory could stand to be improved. They will list shoes online and have you to wish list them but never restock them. They will continue to list a shoe as if all sizes are available but then maybe only one or two sizes are in the inventory. They also don't provide tracking numbers if you have something shipped from the store which is completely ludicrous. So if you never get the package you have no tracking number to prove it was even shipped to you.

Be warned! Buying anything that you might require assistance from customer service. First of all, shame on Macys for outsourcing their customer service to Asia. I bought a sofa from them, which I'm very happy with the sofa, but the legs were damaged. They said six weeks and I'll have new legs. I contacted them multiple times and was assured everything was fine. This started back in January. Finally I after multiple follow ups from my end, they said they're just going to replace the whole sofa. Fine by me. I called and talk to a human that set up delivery for June 6. A human. Then last week I received an email stating my furniture is ready for delivery on July 25. Again multiple phone calls and emails to Macy's. Then I finally got a hold of customer service in Asia, which was so very scripted and unhelpful. I did end up agreeing to have my sofa delivered June 13. Wish me luck.

I love Macy's and it has been one of my favorite stores for years, since I like the quality and selection they have. I have ordered various things online from them, a nice wallet for my mother for Christmas and various clothing items. It was very convenient to order. However, paying the bill and talking to customer service is a whole different story. For 3 plus months, I have been having trouble with their website and unable to make a payment. I waste entirely too much time trying to figure out what I did wrong and what is wrong with the site. I end up calling customer service and being put on hold endlessly. The majority of time, I get a customer service representative that speaks very poor English and does not understand me and I get no where.

I ordered 2 pairs of heels over a month ago, only one pair arrived. I have emailed both Macy's and the delivery service Uniuni, nobody knows where my package is and I did not get any refund for it.
The pair that I received was actually with a sticker says "Floor Sample" and inside was dirty... Please post it up on your website before people make purchases

Kleargear.com has made national news because of small print associated with their buying agreement being able to fine people up to $3500 if unsatisfied customers post a negative comment online about the company and/or comment. They need to be out of business as victims are having their credit dinged for not paying. I AM SURE with all the bad things about them all over the net that legal action is just around the corner for Kleargear.com.

I have worked for this company over three years and I have to say that the dot com part of macys is horrendous. Everytime I have ordered something online or placed an order in store they SCREW me over. They not only cancelled my order without notice but on their site it says it was shipped! It took them a whole damn week to tell me it was cancelled over the mail! Not even an email or a phone call. This has happened twice all within a year. The customer service is horrible once they find out you're an employee they're even worse. They could care less about you. I am going to stick to nordstrom even without discounts it's not worth the heartache.