Macy's

WhyTF does Macy's send out those absolutely worthless Platinum Member coupons…Instead of listing exclusions on the back try listing the 2 items in the store they do cover. I started reading the exclusion list and realized it included the entire dam store. Send me a $5 dollar coupon and stop paying to print all of these BS $15 $25 or if you spend $200 you get $50 off….BS….My 3 orders were over $1000 dollars and I couldn't even get $15 off of $50….Out of over $1000 not even $50 qualified….It's ridiculous…Maybe that's why you have a 2.7 customer satisfaction rating…!

Placed an order which they proceeded to ship all 3 items separately. Two items showed up the other item very obviously never made it to shipping, a label was created then zip. Contacted twice was told they couldn't do anything until day 10 even though it was obvious what had happened. Contacted day 11, now told have to wait 5 more days then they would process a refund which will take whose knows how long to credit. Amazon would have refunded or shipped the item 3 times in this same time period. Totally unacceptable!

Went to Macy's at Southridge Mall. Had several clothing items I wanted to purchase. I went to two different counters in the clothing area only to be told those registers were not open. I was directed to the service counter near door. There were several people in line and only one clerk. He repeatedly told us that we could check out in shoes. When he said it the 3rd time I responded, "I have been to two other counters. Both directed me here. I am done moving." I don't know if this is a staffing issue or what, but they really need to get it together.

Macys phone customer service is not in the U.S
They dont speak English or understand it. Very noisy background.Called numerous times and a simple situation like adding an apartment number to an address was not done for me. I had to put in 2 orders costing me twice the price. Shameful!

Beware before buying online from Macy's. They don't allow any changes or cancellations to order after only 30 minutes. I ordered a baby gift and within 20 minutes found out the recipient moved to a new address. I wasted time with the chat robot and by the time I got to speak with a live agent, the 30 minutes had passed. They would not update the address on my order. So gift will arrive to old address and I'll lose my money. RIDICULOUS. I'm cancelling my Macy's card immediately.

This same rug sells for $65 cheaper at Bed Bath and Beyond with totally free shipping. This rug is $276.67 at Bed Bath and Beyond without sales tax. Macy's advertised free shipping but added $30 onto item due to it's size and weight. I paid $311.02 for this rug plus $30 shipping and $26.36 tax for a total of $367.38. I will not buy from Macy's again. I will check other suppliers next time.

What the heck happened to Macy's clothing department? It used to be my favorite place to buy clothes. Now the person who is in charge of buying clothes looks like they went to an old 1980's attic. The clothes are horrible, the displays are horrible and I find nothing I like. The only decent clothing display is athletic if that's what your going for. I guess I'll be looking for new stores to shop at.

I'm not going to lie, customer service in general is usually aggravating, especially when you don't/can't get the answer you are hoping for. I dealt with maces.com yesterday about a misunderstanding when applying for the credit card - they typically offer 20% off - so i decided to buy my wife a burberry purse. There is no fine print that mentions what items are excluded in that 20% - of course, burberry is one of them.

I called up customer service, very upset, and although they could not offer the discount on the purse, they sent me a coupon for 20% off another item - which is a nice gesture. I understand it's a store policy, and the agent was extremely nice, but my only gripe is that they should at least have an exclusions list.

If you are thinking about buying anything from them read their
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I purchased an item in-store along with several other stuff, on thanksgiving weekend (Sunday). The lady at the counter charged us for all the items but did not put one of them in our bag. It skipped our attention. She also said that we would get the receipt in the email. Upon reaching home, we realized that we did not get one item, despite paying for it. I also checked my email inbox but there is no receipt in the email. Thankfully, my online account has a charge and a scannable barcode associated with this purchase. We thought that this will allow us to get the refund or the purchased item. But now, the online chat help says that she needs the physical receipt. This all seem to be a long loop to keep the customer stuck. I am pretty disappointed. I don't know if I'll shop again in near future at Macy's.

My son ordered a sofa online and after it did not show up he finally got a hold of someone that told him it was out of stock. He cancelled the order and bought another sofa elsewhere. A few weeks later the sofa from Macy's showed up and he was charged for it. Took me over a month to get issue resolved. So i learned a trick to get through to customer service. Call their customer service line and when the system asks what the issue is in a few words say "place an order". If you do this you get to talk to a real person and they will patch you through to real people. It is how I was finally able to get things handled. It worked every time for me. Hopefully it can help someone else.

Ordered bedding set in October and periodically checked to see tracking status to no avail. Thanksgiving day, I called customer service. The call center rep in Philippines had system trouble due to high volume of calls... after 20 minutes he discovers the merchandise was never sent to UPS. He promptly refunded my money and politely said he did not know what happened - and, Happy Thanksgiving. No apologies. Will never shop Macys.com again. The competition gets customer service.