Sandra P.

This is the 2nd time I have used Enterprise. Both times were through insurance when my car was being repaired. I drive a luxury car. Both times I called ahead to upgrade the vehicle to a premium car well in advance of the appointment. I also asked them to note I DO NOT WANT AN SUV. Today, just like last time, they showed up with a compact SUV. I refused the car and was going to reschedule my appointment when they miraculously came up with an Audi. I had to ride with the agent to their office to get the car. When I got there, I discovered it was an Audi SUV. Unbelievable!

Went to Macy's at Southridge Mall. Had several clothing items I wanted to purchase. I went to two different counters in the clothing area only to be told those registers were not open. I was directed to the service counter near door. There were several people in line and only one clerk. He repeatedly told us that we could check out in shoes. When he said it the 3rd time I responded, "I have been to two other counters. Both directed me here. I am done moving." I don't know if this is a staffing issue or what, but they really need to get it together.