Macy's

I received an email advertising sheets that I had previously looked at for $23.99. When I clicked on the link in the email, the price was $200. I called their customer service and was treated like I was a liar. Even after I forwarded the email to them. They promised that I would hear from them in 24-48 hours…. I didn't. Poor company that won't stand by their email ads.

I ordered 2 blouses on Macys.com that were supposed to be shipped via UPS in August. They did not arrive after 3 weeks. I was going on a month long vacation so I thought they would arrive while I was gone. They did not. I went down to the store who called the Macys.com phone number for me. The man I spoke to (Joshua) said my refund would be issued in 3-4 days. When I got my credit card statement there was no refund. I called Macys.com again and was told by David that I could not get a refund since it was now over 30 days. I'm disputing with my credit card company hoping to get my $66 back. It is so ridiculous since when you press the Track Package button on my order it clearly shows nothing was ever shipped. Lifetime Macys customer that will never shop there again.

The "Smart Robotic" may be smart but I would never know as I cannot get past Step #1. It appears to be very poorly made and of very poor quality. All I want is to return them.There is no way to do this.,Please advise

I ordered men's Chanel Bleu. Great product! However, ordering from Macy's is ridiculous. They said I get to choose a free sampler with the order. I chose a men's fragrance sampler to possibly order more but they decided to send me the women's fragrances. I wrote them and they said I got what I ordered. When I said you sent me women's, they basically said they were sorry they were all out of men's and that I should go to a Macy's store and ask them directly. Sorry, I ordered online so I didn't have to go into their stores. Just plain incompetence. Won't be ordering again.

I've always liked shopping at Macy's. They have frequent sales that provide good value shopping for high end products. I often shop there for clothes that are high quality and stylish. Their online shop is convenient for me as well when I feel like shopping from home.

Tried ordering 2 dresses on line. The site will not accept a Canadian billing address. Dress was being delivered to a USA Macy's. Called the international customer service as directed by the on line customer service rep. What a night mare have 2 authorizations holds on my credit card but they could not place my order. Spoke to 3 individuals who have a hard time with the English language. Worst experience ever. Will be watching my credit card closely. Felt like I was dealing with scammers over seas. By the way I have ordered from Dillards and JCP on line with zero issues. Stay away from this nightmare!

What a shame Macy's have Borderfree doing their shipping. I have been a long time customer here in Australia never had any problems until Macy's gave the shipping contract to Borderfree.
I hate to think that I can no longer order from them unless they can give me another option for shipping.
Please change shipping.

Edgar Hernandez is the manager of the makeup Dept. in Oakridge Mall, San Jose.
He did an outstanding job working on my makeup for my son's wedding. He took his time and was kind and helpful. He helped me pick my 5 items at the end and took his time explaining every product I chose.
I recommended him to all my friends.

Website is so poor that I couldn't even register there. See the CBS News report on November 5. According to this report, Kleargear is suing their customer for a review they feel is unfair. Is this the kind of firm you want to do business with? I have no direct experience with this firm, but I'd suggest avoiding Kleargear. With any luck, the FTC will shut this outfit down. Just don't hold your breath for a government agency to do anything right either. Honesty is still the best policy.

I have been dealing with this company for five months. They charged me over $1000 for packages I never received. They sent out the packages again. The phone rep sent them to the wrong address. They did this twice! Then they blacklist my account for purchases. Then they send me to apology letters for their employees making mistakes. They never remove me from the blacklist but they keep charging me for things I don't get it. Now I can't get my money back, I haven't got the products and they have me on some crazy list that has nothing to do with me. Good luck trying to get any help. I called once a week I spent about 46 hours. It's about the principal now for me. The phone reps are ignorant, do not listen, and have no idea how to handle upper level it is. Shame on you Macy's. Dishonest, treating your good customers like crap and never having a real phone number than anybody can get a hold of anybody to get through help.

I don't have a local Macy's in my area, so I have no choice but to order online. Two out of the last three times I have ordered something I used the free shipping, which is UPS Sure Post. The shipping labels were created and two weeks later the UPS website says they haven't received my package from Macy's. I am now waiting for a refund while they "investigate" what happened. This has occurred twice now. Once was for a birthday gift for my husband. Now I have a load of no-show Christmas gifts. So UNRELIABLE! I am finished with Macy's. What a joke.

I ordered a pair of dress sandles and a purse to match. Paid an extra $15 for it to be shipped overnight. 11 days late still waiting... Called their customer service they resent order said it would take 2 days. Still waiting. First time last time dealing with these incompetent morons