Macy's

It's no wonder that Macy's stores are on the way out. I placed an order online for two pairs of shoes. Picked up my box and went to the car. Before I drove off I double checked to make sure that I got what I had ordered. One pair (9 West pumps) was perfect. However, the Jessica Simpson shoes were dirty and worn. Not just "tried on" but literally had been worn and worn multiple times. There are visible toe prints, areas of dirt and stains, areas where the suede was rubbed and faded. I wasn't just disgusted, but I was also angry because I ordered these shoes to wear to a wedding this weekend. I would love to re-order, but I can't take a chance of not getting 'new' shoes instead of used shoes for a department store. I can go to Goodwill across the street had I wanted to get a shoe like that. Macy's, you really should be ashamed of yourself for even having this used dirty shoe in stock in your warehouse. Seriously!

I've been a platinum customer for many years and when you click on same day delivery the store you choose never has the merchandise. If you decide to ship it and wait many days, you might be ok, if you decide to call customer service that's an issue. The customer service team seems to just care about getting you off the phone. I even spoke to a supervisor that said I needed to call another department to complain. I don't plan on using my platinum card again.

Not very good, just soso. I don't have any special impression about this shipping.
Sent in some comments to their customer service and provided my phone number to discuss it in person, and have heard nothing from them,

Furniture that was ordered at Macys in April and due to be delivered the first week of June is still not here in mid- August. Initially the order was just late but now we are having delivery issues as well. We have been rescheduled 3 times- 1. Broken down truck, 2. Although we were given a delivery day the scheduler noted it but forgot to put it on the schedule, 3. Now can't find the items to put on the truck. Don't buy from Macys!

I made my order more than a week ago. They later sent me a confirmation that the order would arrive in couple of days. The tracking number that they provided kept saying for the whole week, "Shipper created a label, UPS has not received the package yet." I called Macy's several times asking where is my package because it never arrived. The person on the phone said that the UPS had received the package and that I need to wait a bit more. I asked to talk to the supervisor, but she said that the warehouse had not even shipped my package to the UPS yet! So, one person says one thing while the other - completely another. Now, they are out of stock and so I cannot make another order even after they issue me a refund. What kind of service is that? Lying and promising the impossible! It is not the type of American service that we are all used to. I will not use the services of Macy's anymore. Very disappointing!

Absolutely disgusting! The company sent my Xmas gifts to wrong address. After 3 phone calls the China based customer service said they would route then to correct address. Guess where they sent them! Back to macys! Now these items are sold out and I have to deal with last minute nonsense!
Worst customer service they barley speak or understand English and sound like they are reading a promoter like Biden!

I needed a new dresser. I also needed the old dresser hauled away or least taken down a flight of stairs. I specifically asked if this could be done. I was told it could be done if I pay extra for the so called whole glove service so I purchased the dresser. When the delivery guys came they said they can't do it. The could move the old dresser which would block the bedroom doorway. I am in a boot and on crutches. It would be dangerous and irresponsible to block the bedroom doorway. Terrible customer service stay far away from Macy's

Like many others, I was shocked to hear that a seemingly legitimate business would dare fine anyone for bad reviews. If they were a legitimate business, they would welcome ALL feedback as it would enable them to better serve their customers in the future. Clearly Kleargear doesn't care about its customers, not even to the point of sending them their items in the first place after receiving payment.

A pathetic company, with pathetic standards of business. I'm sure not everybodies experience with them was horrible, but a boycott would be absolutely deserving.

I received notice that Macy Am Ex has sold off the account to Citibank which allows them to raise interest rates to 28.99% Closed out this account which was hard, since I've had this credit card since I was a young adult. I will not ever shop there again.

I have never had a problem resetting my password in any other site. Macys is a nightmare. No matter how many times I call customer service, I always get the same message "oops that page can't be found." Yeah, well now this customer can't be found.

Received jeans for Christmas took me until the middle of January to return them. The stupid assistant manager sent me all over the store to get more jeans and when I got back to the service desk she had a back-up huge woman to stand behind her as she informed me that the jeans were old stock. The store employee looked like yesterday's trash. I asked to speak to the manager to no avail. She was at home and and left the assistant with the inch long grey roots,no make-up worn out bra and stained snagged pull over snagged sweater in charge. She wanted to give me 17 cents for the jeans and told me that I could SELL them on marketplace(?).
What kind of customer service is that? I wouldn't purchase anything from Macy's in Tacoma at the mall! Please shut this terrible store down!